McGill

Harrison Road
Dundee
Angus
DD2 3SN

56.4846, -3.0183

Electrical Contractors

Listed under:  Burglar Alarms and Security Systems, Central Heating Engineers, Electricians, Plumbers / Plumbing
89% recommended   Rating 9.2/10
36 reviews since 2005
 
Satisfaction Ratings
 
Overall Rating
9.2 /10 Overall Rating 9.2/10
Based on 36 reviews since 2005
 
 
 
Quality 9.4/10 Quality Rating 9.4
The quality of the work was as expected and agreed

 
Tidy 9.4/10 Tidy Rating 9.4
There was little disruption and the site was left clear and tidy

 
Service 9.3/10 Service Rating 9.3
The team was friendly, helpful, considerate and professional

 
Value 8.6/10 Value Rating 8.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very nice young man attended job."   more
 
" Engineer came on time. Work completed efficiently with minimum fuss."   more
 
" Arrived for them to come out on Monday, didn't come. Turned up Tuesday, reset boiler and left. Boiler started to leak. Had to come back. Disconnected water and left. Didn't phone about new part. ...."   more
 
" No complaints."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 68%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 92%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 67%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 83%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 97%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 50%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 2
appear 2
Arrived 2
Boiler 2
clean 2
Didnt 2
efficient 2
efficiently 2
Engineer 3
excellent 3
good 2
happy 2
phone 2
phoned 2
pleasant 3
problem 2
problems 2
professional 2
professionally 2
promptly 2
satisfied 2
tidy 2
told 2
wrong 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 27 Feb 2018
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
56.4801, -2.8942
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler service.
 
Cost: £60

"Very nice young man attended job."
 
 
 
 
Team:
S Ewan
 
 
 


Review 22 Feb 2018
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.4703, -3.0191
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual boiler service.
 
Cost: £60

"Engineer came on time.
Work completed efficiently with minimum fuss."
 
 
 
 
 
 


Review 2 Feb 2018
Not Recommended by customer in DD4
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
56.4718, -2.9636
 
 
Satisfaction Ratings
 
Quality 5/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 5/10
The team was friendly, helpful, considerate and professional
Value 0/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fix boiler.
Didn't fix boiler.
 
Cost: £77

"Arrived for them to come out on Monday, didn't come.
Turned up Tuesday, reset boiler and left.
Boiler started to leak.
Had to come back.
Disconnected water and left.
Didn't phone about new part.
Didn't phone about new boiler.
Stole sink trap from bathroom."
 
 
 
 
 
   Business Reply:

We have spoken to Mr McKinlay and apologised that he was not happy with the level of service provided. The matter has now been resolved to both our and his satisfaction.
 


Review 26 Jan 2018
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
56.4599, -3.0057
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gas central heating service.
 
Cost: £60

"No complaints."
 
 
 
 
 
 


Review 25 Jan 2018
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.4679, -2.9841
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Emergency call out due to water leak in toilet pipes flooding door/ceiling.
Have used McGills before and good reputation for work and prompt response.
 
Cost: £76

"Very efficient service.
Plumber identified problem and repaired promptly.
Took extra time to identify cause of the problem and able to replace the part immediately.
Was helpful in locating stop valves on pavement and offered advice about finding and possibly replacing stop valve in kitchen to make it easier to access.
Very pleased with service."
 
 
 
 
 
 


Review 2 Jan 2018
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
56.4702, -3.0179
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler check and service.
 
Cost: £60
 
 
 
 


Review 11 Dec 2017
Recommended by customer in DD2
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.4586, -3.0345
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £60
 
 
 
 


Review 11 Dec 2017
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.4756, -2.8819
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service boiler and gas fire.
 
Cost: £84

"Very happy with every aspect of this transaction.
Delighted is not a word I would use in this context."
 
 
 
 
 
 


Review 14 Nov 2017
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.4666, -3.0243
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clearing of condensate tap.
 
Cost: £51

"Usual excellent job."
 
 
 
 
Team:
Steve Ewen
 
 
 


Review 10 Nov 2017
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 I have known this business: Over 10 years 
56.4712, -2.8896
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler service.
 
Cost: £60

"Mr Ewan was polite, friendly and informative. "
 
 
 
 
Team:
Steve Ewen
 
 
 


Review 9 Nov 2017
Recommended by customer in DD4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.4889, -2.8971
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual boiler service
 
Cost: £60

"Engineer arrived within agreed time slot.
Work carried out professionally and efficiently.
Engineer was knowledge approachable and pleasant"
 
 
 
 
Team:
Stewart
 
 
 


Review 9 Nov 2017
Recommended by customer in DD1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
56.4540, -2.9884
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Recovering of communal stair lighting
 
Cost: £720

"Satisfied customers a clean tidy finish"
 
 
 
 
Team:
Martyn Darren
 
 
 


Review 8 Nov 2017
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
56.4737, -2.8431
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gas boiler check.
 
Cost: £60
 
 
Team:
Stewart
 
 
 


Review 8 Nov 2017
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.4863, -2.8135
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service of gas boiler.
 
Cost: £60

"All good.
"
 
 
 
 
Team:
Steve Ewen
 
 
 


Review 27 Oct 2017
Recommended by customer in DD1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.4617, -2.9683
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gas boiler servicing.
 
Cost: £60

"Very professional and efficient."
 
 
 
 
Team:
Stewart Winter
 
 
 


Review 24 Oct 2017
Recommended by customer in DD4
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.487796, -2.98256
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler service.
 
Cost: £60

"Everything OK. Except did not appear on date agreed as office got wrong date for the day involved. But arranged another date 2 days later. "
 
 
 
 
Team:
Steve Ewen
 
 
 


Review 23 Oct 2017
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
56.4923, -2.9720
 
 
Satisfaction Ratings
 
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Light in lounge popped and blew lounge, kitchen, and cupboard lights. Traced fault to rewireable fuse replaced with MCB to suit rewireable fuse board and replaced bulbs in lounge light with 2 new ones.
 
Cost: £38

"Attended same day when reported by a very pleasant young man who explained what had happened. "
 
 
 
 
Team:
Kfvin
 
 
 


Review 20 Oct 2017
Recommended by customer in DD2
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4684, -3.0171
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gas boiler service.
 
Cost: £60
 
 
Team:
Stewart Winter
 
 
 


Review 18 Oct 2017
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4756, -2.8819
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler service (Annual)
 
Cost: £60

"Took time. Had trainee with engineer. Has been here before twice. Good job. No problems. "
 
 
 
 
Team:
Steve Ewen
 
 
 


Review 13 Oct 2017
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4878, -2.9927
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Stewart Winter
 
 
 

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