Castle Electrical Services Ltd

43 Chestnut Hill, Eaton
Norwich
Norfolk
NR4 6NL

52.6090, 1.2541

Electrical Contractors

Listed under:  Electrical Test & Inspection, Electricians
99% recommended   Rating 9.7/10
197 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 197 reviews since 2010
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Great service."   more
 
" I chose the firm from the Norfolk CC Trusted Trader list and John responded promptly to say when he could do the work. There was some delay as he had a lot of other work on but our job was non-urgent ...."   more
 
" Work was done very well and promptly. Very pleased and will use again."   more
 
" Iíve used this firm twice now and they have been great, turned up on time, did the work with out any fuss , left with the job finished off neatly, cleaned up alround took away any packages , just wha...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 98%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 93%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 87%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

additional 3
advance 2
advice 2
agreed 6
arrived 5
business 2
Castle 12
certainly 4
class 2
clean 7
communication 2
competent 2
courteous 5
definitely 6
efficient 24
efficiently 4
electrical 15
electrician 9
excellent 27
extremely 4
friendly 36
future 5
Good 19
happy 12
Hard 4
helpful 16
highly 13
honest 4
John 28
mess 5
neat 5
pleasant 7
pleased 12
polite 6
problem 6
professional 37
promptly 5
quality 8
recommend 19
recommended 10
reliable 16
satisfied 8
service 33
Services 11
standard 8
thorough 6
tidy 11
trustworthy 10
Wilson 10
worker 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 Jun 2018
Recommended by customer in NR4
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
52.6128, 1.2548
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
P.I.R. report and new consumer unit.
 
Cost: £420

"Great service."
 
 
 
 
Team:
John Wilson
 
 
 


Review 13 Jun 2018
Recommended by customer in NR14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6098, 1.3221
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fault to spotlights in 2nd floor room examined to see what kept fusing the lights each time they were turned on. The fault was quickly diagnosed and a replacement part installed and the lights then worked perfectly.
 
Cost: £60
 

"I chose the firm from the Norfolk CC Trusted Trader list and John responded promptly to say when he could do the work. There was some delay as he had a lot of other work on but our job was non-urgent and we were happy to wait for someone who we believed to be reliable rather than seek an alternative. John attended exactly when agreed and was a very pleasant person to deal with and inspired confidence. He quickly identified and rectified our electrical problem and we were happy with the whole experience. We would highly recommend his firm."
 
 
Team:
John Wilson
 
 
 


Review 23 Apr 2018
Recommended by customer in NR1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
52.6280, 1.3225
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting a new ceiling light.
 
Cost: £60
 
 
 
 


Review 12 Mar 2018
Recommended by customer in NR18
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5356, 1.0849
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Show All
 
 
Customer Review
 
Replace kitchen sockets/light switches, light fittings and tidy cables.
 
Cost: £429

"Work was done very well and promptly. Very pleased and will use again."
 
 
 
 
Team:
Joan Wilson
 
 
 


Review 5 Mar 2018
Recommended by customer in Nr21
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6292, 1.2890
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hang lights, fit plugs etc

"Iíve used this firm twice now and they have been great, turned up on time, did the work with out any fuss , left with the job finished off neatly, cleaned up alround took away any packages , just what you expect but donít always get ."
 
 
Team:
John Wilson
 
 
 


Review 27 Feb 2018
Recommended by customer in NR2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6357, 1.2710
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of new consumer unit.
Replaced bathroom extractor fan and installed isolation switch.
 
Cost: £684

"John was helpful, courteous and efficient throughout. He responded promptly to emails and phone calls.
Turned up promptly and left everything neat and tidy at the end of the work. Happy to recommend his services."
 
 
 
 
 
 


Review 26 Feb 2018
Recommended by customer in NR4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6068, 1.2586
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Various small repairs and installations (lights, sockets, etc.)
Plus full electrical condition report.
 
Cost: £564

"Thorough and high quality work and expert advice.
A pleasure to deal with highly recommended."
 
 
 
 
Team:
John
 
 
 


Review 16 Feb 2018
Recommended by customer in NR6
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
52.6658, 1.2744
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Rectifying problems with electronics system following initial condition report.
 
Cost: £1002

"Totally satisfied with quality of work."
 
 
 
 
Team:
1
 
 
 


Review 29 Jan 2018
Recommended by customer in NR4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6141, 1.2480
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New electric socket
 
Cost: £65
 

"John arrived at time agreed and was very professional and he also gave advice on some other heating we were thinking about."
 
 
Team:
John Wilson (Castle electrical)
 
 
 


Review 19 Jan 2018
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.6658, 1.2744
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £150

"Very competent
Very professional "
 
 
 
 
 
 


Review 17 Jan 2018
Recommended by customer in NR5
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
52.6322, 1.2400
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit 1 Light.
Replaced existing consumer unit.
Tested and issued an NICEIC completion certificate.
 
Cost: £402

"John Wilson kept us informed of the work being done, explaining reasons.
Work was completed to a high standard.
Will be employing John Wilson in the future."
 
 
 
 
 
 


Review 12 Jan 2018
Recommended by customer in NR4
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.6127, 1.2391
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting PIR sensor to outside light. Checking two table lamps for safety.
 
Cost: £130

"Helpful and friendly. Always reliable."
 
 
 
 
 
 


Review 22 Dec 2017
Recommended by customer in NR3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6477, 1.3009
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit and rewire 2 ceiling lights. Fit cooker hood light.
 
Cost: £108
 

"Very professional. The work was carried out on time and we were very pleased with the result. Polite and friendly service. Highly recommended"
 
 
Team:
John Wilson
 
 
 


Review 17 Dec 2017
Recommended by customer in NR2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
52.6291, 1.2734
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of faulty bathroom extractor fan and transformer.
 
Cost: £100
 

"John has an approachable and friendly approach. The work has been carried out to a high standard. I would certainly recommend John and be happy to use him again."
 
 
Team:
John Wilson
 
 
 


Review 11 Dec 2017
Recommended by customer in NR1
52.6192, 1.3052
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wire in 1-PIR detector detached to existing light.
Replace 1-brass lamp holder and rewire to existing light from detector.
 
Cost: £102

"Satisfied with the work."
 
 
 
 
 
 


Review 28 Nov 2017
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
52.6266, 1.2682
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Positioning light switch. Electric bathroom cabinet. Pelmet light. Under cabinet lights.
 
Cost: £202

"Excellent work. Very tidy. Really helpful. Would not hesitate to recommend. "
 
 
 
 
 
 


Review 24 Nov 2017
Recommended by customer in NR14

 I'm: Male 

52.5825, 1.2349
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
BATHROOM Investigate fault with heater not working. Check all connections and heater is now working. Possible cause is that the fuse was not pushed in properly
 
Cost: £45
 

"Rely on John Wilson to sort out any electrical problems for us as he has done for a number of years to our complete satisfaction.
"
 
 
 
 


Review 9 Oct 2017
Recommended by customer in NR15
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
52.5278, 1.2848
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of new wall lights. Chase out and replastes.
 

"Excellent service.
Reliable.
Delivered as promised."
 
 
 
 
Team:
John
 
 
 


Review 19 Sep 2017
Recommended by customer in NR14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.6117, 1.3202
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Minor electrical work.
 
Cost: £384
 
 
 
 


Review 15 Sep 2017
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.6078, 1.2579
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A whole variety of electrical jobs including replacing external sensors around the house, installing a new socket in porch - expertly done, cleaning out and testing electrics to a pard pump, replacing faulty switches to shower extractor plus Sundry other small items of general help.
 
Cost: £389

"John Wilson is very well known to us, has done work on a number of occasion I was originally recommended by a friend. He's very easy to work with, checks when convenient for customer and generally fits in to suit. A clean and considerate worker who it's a pleasure to have around. A "minor or electrical installation works certificate" was provided as usual."
 
 
 
 
Team:
John
 
 
 

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