OSSES - One Stop Security & Electrical Solutions

299 Reservoir Road, Selly Oak
Birmingham
West Midlands
B29 6TB

52.4452, -1.9581

Electrician

Listed under:  Electricians
100% recommended   Rating 10/10
9 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 9 reviews since 2017
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 10/10 Value Rating 10.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent work and very tidy Completed on time without any hassle"   more
 
" Gareth's customer service was outstanding completely professional. Alarm was so old nobody seemed to know the problem was. But with Gareths wealth of knowledge he knew exactly what the problem was. A...."   more
 
" Following our initial enquiry we received a quick reply and visit the following day. Gareth our electrician was very helpful during the first visit and discussed various options available for the work...."   more
 
" I found Gareth to be very helpful and professional. He informed us of everything that was wrong, how it could be changed and when. He came round to the house whilst we were at work so there was no dis...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Alarm 2
definitely 2
Excellent 3
Following 2
Gareth 3
helpful 2
old 2
problem 2
professional 3
recommend 3
reliable 2
service 2
talking 2
tidy 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

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Review 5 Mar 2017
Recommended by customer in B29

 I'm: Male 

52.4373, -1.9602
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Electric checks and work completed on my house Installation of an electric fireplace Wall mounting of TV and wiring up

"Excellent work and very tidy

Completed on time without any hassle"
 
 
 
 


Review 23 Jan 2017
Recommended by customer in B33
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.4774, -1.8185
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fixed the house alarm sensor
 
Cost: £20
 

"Gareth's customer service was outstanding completely professional. Alarm was so old nobody seemed to know the problem was. But with Gareths wealth of knowledge he knew exactly what the problem was. And fixed it with in the hour. Absolutely amazing can not thank him enough. If you need a professional alarm guy he is your man."
 
 
Team:
Gareth
 
 
 


Review 17 Jan 2017
Recommended by customer in B296
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.4401, -1.9420
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Troubleshooting and replacement of faulty lights.
 
Cost: £175
 

"Following our initial enquiry we received a quick reply and visit the following day. Gareth our electrician was very helpful during the first visit and discussed various options available for the work we had planned. We received a quote the same day for the planned work which was carried out later that week. The quality of work performed was excellent and in many cases exceeded what we were expecting. Gareth diagnosed a problem with a faulty light that had previously been missed by two other companies and we are now delighted with the final result. In short we would highly recommend OSSES to any of our friends/colleagues."
 
 
Team:
Gareth Hope
 
 
 


Review 15 Jan 2017
Recommended by customer in B31
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.4039, -1.9967
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
After moving into our new house the boiler would not turn on as it had not been used for months! Gareth came and sorted it out and set all the timers up for us aswell. We had a problem with the electric shower, the cord was in the shower itself so the steam would all get into the electrics. Gareth told us it was not safe to use and moved the electric box to a more convenient position. The electric board had been labelled up wrong and he changed it all over. Our security alarm kept going off for no reason and Gareth informed us of the problem so we could get our landlord to service it.

"I found Gareth to be very helpful and professional. He informed us of everything that was wrong, how it could be changed and when. He came round to the house whilst we were at work so there was no disruption to our routine and we didn't have to lose a days pay. He really knows what he is talking about and we always get in touch now with any questions we have, and he is always able to offer advice. Could not recommend anyone more."
 
 
Team:
Gareth
 
 
 


Review 12 Jan 2017
Recommended by customer in B29
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.4447, -1.9681
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installed new alarm panel and control box

"Very competitively priced for the worked carried out very reliable and very tidy workmanship would most definitely use them again and I would high recommend them to other member of friends and family and the puplic"
 
 
 
 


Review 10 Jan 2017
Recommended by customer in Cv32
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.2921, -1.5388
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Door entry system
 
Cost: £3600
 

"Excellent service throughout"
 
 
Team:
Gareth hope
 
 
   Business Reply:

Thank you for your kind words, if you require anything in the future it will be a pleasure to assist.

Kindest regards

Gareth
 


Review 9 Jan 2017
Recommended by customer in B29
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.4442, -1.9533
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace old fuse box and rewire of lean to and utility room

"Having just moved into my first house, it was apparent that a lot of work needed to be done on the electrics. As money was tight at the time I was unable to payout for a complete rewire at the time. Instead after talking to Gareth, we decided to have the fuse box updated to provide some much needed protection. Gareth showed me the old fuse box and the blackened fuses which definitely looked worse for wear. As we have a utility room with a freezer, washing machine a dryer which all use large amounts of power, it was decided that that should be the first part of the rewire that should be done. Gareth was very tidy and we felt comfortable with him in our home. Thanks Gareth."
 
 
 
 


Review 8 Jan 2017
Recommended by customer in B14

 I'm: Male 

52.4344, -1.9012
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted new board and re wired where necessary .

"Very efficient and competent worker completed work to a high standard and very reliable would use again"
 
 
 
 


Review 6 Jan 2017
Recommended by customer in B7 4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.4919, -1.8755
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Following a flood I had Gareth visit and check my electrics, this he did with care and attention. He then went on to supply and fit a replacement electric shower, bathroom extractor fan and repair the existing bathroom light fitting. Downstairs he repaired the existing bathroom light fitting, supplied and fitted a replacement kitchen extractor fan and supplied and fitted a cooker hood. All the work was carried out promptly, with clear and informative advice on options. I was impressed with his drive, attention to detail and competence as well as his courtesy. The charges all in came to a very reasonable 979.56. Given my experience I would have no hesitation in recommending OSSES.
 
Cost: £979
 

"A very professional and friendly approach with clear explanations at every stage. It made a singular impression."
 
 
Team:
Gareth Hope
 
 
   Business Reply:

Thank you for your kind words, It was a pleasure to work for you. If you need anything in the future please let me know.
 

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