Craig Swinton Electrical

45 Millfield
Cupar
Fife
KY15 5UU

56.3118, -3.0222

Electrician

Listed under:  Electricians
100% recommended   Rating 9.7/10
91 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 91 reviews since 2012
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The end product in each case has been very good, and the work done neat and the tradesmen professional. However, it appeared that some aspects of the work were being done from perhaps earlier versions...."   more
 
" The electrician from Craig Swinton was very helpful, turned up at the time agreed was very helpful during the whole process. Explained all that he was dong as he went along. The work was carried out ...."   more
 
" Good team always very considerate"   more
 
" There was a slight delay in carrying out the work, but this was not a major issue, as we knew that the work would be completed. The initial estimate was for 180, which did not include the addition...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 93%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 85%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 81%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

accommodating 2
advice 5
ago 2
agreed 5
answer 2
answered 2
arrived 4
class 7
Craig 33
customers 4
definitely 7
Delighted 5
efficient 8
efficiently 4
electrical 21
electrician 10
exactly 4
Excellent 14
Explained 7
extremely 4
fault 4
friendly 14
good 14
happy 13
helpful 13
highly 7
initial 4
mess 4
neat 5
need 4
needed 4
pleasant 9
professional 21
prompt 4
questions 6
Really 5
reasonable 6
recommend 20
recommending 4
Reliable 6
requirements 4
satisfied 7
service 22
standard 10
Swinton 16
team 5
tidy 11
value 4
working 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 5 May 2017
Recommended by customer in EH42
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.9967, -2.5159
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The strands of work down... as per conservatory installation contract with Mozolowski & Murray... were to fit downlights, and centre light, fit underfloor heating system with thermostat/control, and to put floor and wall sockets in place, an external electrical socket, and all wiring thereto... also to do work in adjoining room, again as per contract and drawings (M+M), and by negotiation to fit a similar centre light.

"The end product in each case has been very good, and the work done neat and the tradesmen professional. However, it appeared that some aspects of the work were being done from perhaps earlier versions of the drawing/spec e.g. at first, three floor points fitted instead of four... uncertainty about the task of having to relocate a light switch in the adjoining room... In addition, rather than being proactive about the choices available for the fitting of an external electrical socket (as per M+M drawing), a unit was presented at the last minute on realisation that an external socket was actually on the spec'. We declined the product offered.

I think 'service' on the above 'Satisfaction Ratings' scales could be disaggregated... ought to be separation of professional from helpful considerate etc... Not using up-to-date spec/drawing isn't professional..."
 
 
 
 


Review 2 May 2017
Recommended by customer in KY15
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.2965, -2.9791
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Craig Swinton Electrical carried out all the PAT testing in all three of our churches and in the three church halls.

"The electrician from Craig Swinton was very helpful, turned up at the time agreed was very helpful during the whole process. Explained all that he was dong as he went along. The work was carried out efficiently and well. They are a very good firm to deal with and everyone is pleasant to deal with from arranging the work to paying the bill."
 
 
Team:
Paul and Nicola
 
 
 


Review 7 Jan 2017
Recommended by customer in KY15
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
56.3155, -3.0023
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Outside lights plus kitchen under cabinet light.

"Good team always very considerate"
 
 
Team:
Craig plus team
 
 
 


Review 6 Jan 2017
Recommended by customer in KY6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.1989, -3.1837
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Changing a series of six ceiling lights in our kitchen.
 
Cost: £216
 

"There was a slight delay in carrying out the work, but this was not a major issue, as we knew that the work would be completed.

The initial estimate was for 180, which did not include the additional VAT charge at 20%. This was not prohibitive, but might be an issue to consider for future reference, as it might be critical for some potential customers.

In general, however, we were very satisfied with work."
 
 
 
   Business Reply:

Thank you for your review, we would however like to clarify your points raised.
1. Due to existing ongoing contracts, we did advise there would be a short delay in carrying out the work to which was mutually agreed.
2. Our emailed quote clearly stated the net cost plus VAT to which you acknowledged and subsequently agreed to. As we are VAT registered this is something that is unavoidable.
 


Review 5 Jan 2017
Recommended by customer in EH10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.9203, -3.2162
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Various small electrical jobs and repairs were undertaken.
 
Cost: £276
 

"A very helpful and friendly company; all work satisfactory at reasonable cost."
 
 
Team:
Craig Swinton
 
 
 


Review 30 Nov 2016
Recommended by customer in KY15
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.3117, -3.0230
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New Central heating and hot water timer fitted
 
Cost: £108
 

"I found them honest and trustworthy, and a very fair and reasonable price.
I have used them a few times in the past, and would use again."
 
 
Team:
Craig
 
 
 


Review 30 Nov 2016
Recommended by customer in KY15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
56.2520, -3.2040
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
wiring 7 wall lights

"second job this team have done for me - did exactly what they said, on time, and got round the usual unexpected without drama."
 
 
Team:
Paul & ??
 
 
 


Review 30 Nov 2016
Recommended by customer in KY16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.3374, -2.8010
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of main board and electrical testing
 
Cost: £384
 

"Very happy with the workmanship and service throughout."
 
 
 
 


Review 29 Nov 2016
Recommended by customer in KY15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
56.2746, -3.0758
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Show All
 
 
Customer Review
 
moved router from kitchen to hall via telephone line to give better signal.
 
Cost: £70
 

"always reliable and reasonably priced."
 
 
Team:
CAN'T REMEMBER BUT WERE GOOD
 
 
 


Review 29 Nov 2016
Recommended by customer in DD5
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4833, -2.8526
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 engineers attended in order to install / rewire 8 new lights in my house.
 
Cost: £280
 

"They were extremely sociable, professional and hard working - and the work was carried out to a very high standard indeed. They even took a few minutes extra to hang a large mirror in my hall which I was planning to book a joiner for - due to concerns about the weight of the mirror on a plasterboard wall. The engineers found the best place to hang the mirror, and it is now securely hanging in the hall. Added value service, and much appreciated

A thoroughly professional company in all respects. My mother has been using them for years, and it was via her endorsement that I booked them to assist with my electrical requirements. I would have no hesitation recommending this company to any friends or colleagues in the future"
 
 
Team:
Apologies, but I can't remember
 
 
 

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