Electrical Matters

117a Dartmouth Road
London
Greater London
NW2 4ES

51.5491, -0.2163

Electrician

Listed under:  Electricians
100% recommended   Rating 10/10
14 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 14 reviews since 2016
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 10/10 Value Rating 10.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" great service. Absolutely nothing to criticse, friendly, very informative about our best option - which was not the most expensive! (makes a refreshing change)"   more
 
" an excellent service with a smile! i would recommend electrical matters to anyone. Crispin is the delightful company owner / electrician and takes great pride and time in explaining and indeed showing...."   more
 
" Crispin is a breath of fresh air. Punctual, great work and a really nice guy. I will be using him again for sure. Great work"   more
 
" Crispin answered the phone right away and was very honest over the phone. He came to look at the issue after work on the same day. Fortunately he was able to fix the faulty cooker switch on the day wh...."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 67%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

best 2
Crispin 11
efficient 2
electrical 4
electrician 2
excellent 2
fair 2
fittings 2
friendly 3
friends 2
great 10
guy 2
hadnt 2
helpful 2
HIGHLY 3
improved 2
issues 2
lighting 2
lights 3
look 2
nice 3
pleasant 2
professional 2
punctual 3
really 2
recommend 8
service 4
showing 2
solutions 2
sure 2
switch 2
whilst 2
working 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 3 Jan 2019
Recommended by customer in NW6
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.5408, -0.1963
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
replacing light communal light switches to include those with a timer. Replacement of several plug sockets which were burnt out and safety checking these sockets to ensure it was an appliance not the electricty source which casued the issue
 
Cost: £140
 

"great service. Absolutely nothing to criticse, friendly, very informative about our best option - which was not the most expensive! (makes a refreshing change)"
 
 
Team:
Crispin
 
 
 


Review 8 Nov 2018
Recommended by customer in NW2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.5520, -0.2248
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
sourced and changed three pendant light fittings and installed above unit uplighting in kitchen.
 
Cost: £90
 

"an excellent service with a smile! i would recommend electrical matters to anyone. Crispin is the delightful company owner / electrician and takes great pride and time in explaining and indeed showing what can be done to vastly improve any lighting situations.and one is left with a sense of a job really well done and at an extremely fair price. it also give you a sense of great pleasure to give employment to a reliable and trustworthy local tradesman in a world of so many rip off merchants.

i have already passed on his details to my friends and colleague!"
 
 
Team:
Crispin
 
 
 


Review 27 Sep 2018
Recommended by customer in Nw6
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.543474, -0.201265
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Crispin is a breath of fresh air. Punctual, great work and a really nice guy. I will be using him again for sure. Great work"
 
 
Team:
Brilliant work
 
 
 


Review 8 Aug 2017
Recommended by customer in NW2

 I'm: Male 

51.5627, -0.2099
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unidentified Problem with the cooker switch tripping the circuit and installation of a new electric cooker.

"Crispin answered the phone right away and was very honest over the phone. He came to look at the issue after work on the same day. Fortunately he was able to fix the faulty cooker switch on the day whilst showing a duty of care and was also a very pleasant guy and very fair on his pricing. We would definitely recommend his work and will call him in the future with any other requirements. Thank you for a great service and duty of care shown."
 
 
 
 


Review 4 Jul 2017
Recommended by customer in W6 0
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.4952, -0.2425
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install ceiling fan
 
Cost: £90
 

"Crispin was very efficient and pleasant to have in our home. He helped me out by fitting my job in at very short notice.
I would happily recommend him."
 
 
 
 


Review 12 Dec 2016
Recommended by customer in NW10
 My Age: 40 - 49 
 I'm: Female 

 I haven't used this business before 
51.5324, -0.2180
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Indoor & outdoor Lights installed at work & at home. Exterior festoon lighting installed.

"Crispin has installed all our lights without any fuss.
He has been professional, friendly & hugely helpful.
Our workplace has benefitted from much improved lighting with a minimum impact on our working life.
He came up with creative solutions to our various issues & installed all the lights to our specifications, but adding extra things we hadn't considered.
We would recommend him to all our friends & family & anyone else needing electrical work done."
 
 
Team:
Crispin
 
 
 


Review 12 Dec 2016
Recommended by customer in NW10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.5324, -0.2180
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Creative Indoor and outdoor lighting.

"Given a busy and chaotic flower shop, Crispin worked at times that suited us, in the evenings and weekends. The lights that were fitted have massively improved the shop and he is now a go to for all our electrics.
Cant recommend highly enough."
 
 
Team:
Crispin Turkentine
 
 
 


Review 29 Apr 2016
Recommended by customer in NW8
51.5342, -0.1720
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair of dimmer light switch

"Crispin was very flexible and accommodating as to when he could do the work. He was punctual, efficient and a very nice person. Crispin repaired the switch quickly and stuck to the quote he previously gave me. I would certainly use Crispin again as an electrician."
 
 
 
 


Review 28 Apr 2016
Recommended by customer in nw66
51.5384, -0.2121
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
garden lighting and indoor dimmer switches

"Crispin and Jason were excellent contractors. They spent time to understand properly the job that was required, then sourced all the correct fittings (which was not easy!) and completed the job to a very high standard. they were also very nice company to have in the house for a day. I am delighted that I now have lights working all over the house and garden lights that look wonderful. I would use them again and highly recommend them."
 
 
 
 


Review 20 Apr 2016
Recommended by customer in W3 7
51.5147, -0.2497
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rewire of 3 bed flat

"Great job done. Quoted well and delivered what I was looking for. Also had some great ideas for fittings and savings."
 
 
 
 


Review 20 Apr 2016
Recommended by customer in W11
51.5179, -0.2068
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Various electrical work

"I have worked with Crispin for a few months now. He has been very helpful in finding solutions for the electrical issues I have had for my business. He has been cost conscious and gone out of his way to finish the work speedily, efficiently and his work is of a high quality. I would recommend him to anyone."
 
 
 
 


Review 19 Apr 2016
Recommended by customer in E17
51.5855, -0.0180
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Plug and Light wiring

"Great to feel safe with electrical work, all well explained and super friendly."
 
 
 
 


Review 19 Apr 2016
Recommended by customer in Nw6
51.5313, -0.1933
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lighting

"Great service by Crispin and team "
 
 
 
 


Review 4 Apr 2016
Recommended by customer in E83P
51.5404, -0.0587
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Light Fittings + Cooker Repair

"Crispin was punctual and professional whilst also delivering great recommendations and style advice on where to purchase, what was needed and how best to use my space. He made sure the house had everything completed from top to bottom (even the smaller jobs I hadn't booked him for!) before leaving and worked within my time restrictions. HIGHLY RECOMMEND "
 
 
 
 

Back to top

1