ML Electrical

47, Barnes End, New Malden
London

KT3 6PB

51.3950, -0.2423

Electrician

Listed under:  Electricians
100% recommended   Rating 9.4/10
3 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 3 reviews since 2016
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9/10 Tidy Rating 9.0
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9/10 Value Rating 9.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The nature of works being major renovation whilst home owner living in house. The works were fiddly ML Electrical worked very well in accommodating this situation and responded well to works carrie...."   more
 
" Michael has always given very good service. Is available when needed , is quick and very helpful with advising and providing material where necessary. Would highly recommend."   more
 
" Fantastic service.Excellent standard of work for the price !!!!! Reliable clean and very friendly. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Michael 2
recommend 2
service 2
accommodating 1
advising 1
available 1
carpenter 1
clean 1
Client 1
commercial 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
Sort:        

1

Budget:  


Review 10 Jul 2018
Recommended by customer in SW14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.4655, -0.2745
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Total re-wire of domestic house, old mains board changed over to new, internal & external electrical works completed.

"The nature of works being major renovation whilst home owner living in house.

The works were fiddly ML Electrical worked very well in accommodating this situation and responded well to works carried out over different time periods.

As the Client being a trade qualified carpenter with over 40 years in the construction industry ML Electrical have met my exacting requirements to the full and I recommend Michael and his team to others in both the commercial industry and the home owner type Client.

Many thanks Michael for works completed and look forward to working with you and your team in the near future.



"
 
 
Team:
Michael
 
 
 


Review 17 Jan 2017
Recommended by customer in SW15

 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
51.4696, -0.2269
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fixing door bell, changing all halogen bulbs to LEDs. Fixing any issues with flickering of bulbs and changing transformers.

"Michael has always given very good service. Is available when needed , is quick and very helpful with advising and providing material where necessary. Would highly recommend."
 
 
Team:
Michael
 
 
 


Review 24 May 2016
Recommended by customer in w14
51.4943, -0.2056
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
General Electrical work

"Fantastic service.Excellent standard of work for the price !!!!! Reliable clean and very friendly. "
 
 
 
 

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