Mark Swaden Maintenance Ltd

75 Birch Grove
Welling
Kent
DA16 2JN

51.4559, 0.1038

Electrician

Listed under:  Electricians
100% recommended   Rating 9.3/10
1 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 1 reviews since 2017
 
 
 
Quality 9/10 Quality Rating 9.0
The quality of the work was as expected and agreed

 
Tidy 9/10 Tidy Rating 9.0
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9/10 Value Rating 9.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Mark Swaden Maintenance Ltd are a genuine, lovely firm with helpful and efficient members of staff who get jobs done quickly and efficiently. They are speedy at attending call outs, realistic in wh...."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

attending 1
client 1
deliver 1
efficient 1
efficiently 1
Electrical 1
genuine 1
great 1
Handyman 1
helpful 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
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1

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Review 22 Sep 2017
Recommended by customer in EC2V
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
51.5149, -0.0912
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Mark Swaden Maintenance Ltd provide work to us in all areas including projects, handymen work etc.

"Mark Swaden Maintenance Ltd are a genuine, lovely firm with helpful and efficient members of staff who get jobs done quickly and efficiently.

They are speedy at attending call outs, realistic in what they can deliver and also great value for the service they provide.

Trust is important for any client and they are very trustworthy.

I would recommend to anyone that needs any M&E, Handyman, Electrical work done.

Thank you Mark and team!"
 
 
Team:
Chris Jinks, Mark Swaden
 
 
 

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