N R G Services Electrical Contractors Ltd

3 Bunwell Road, Spooner Row
Wymondham
Norfolk
NR18 9LH

52.5320, 1.0903

Electrician

Listed under:  Electrical Test & Inspection, Electricians
100% recommended   Rating 9.9/10
150 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 150 reviews since 2010
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Patient and obliging despite all my questions and query."   more
 
" Neil was very proactive giving good advice and recommendations. Really pleased with the outcome."   more
 
" Very good phoned in morning afternoon they work there very good work."   more
 
" Neil and his co- worker were professional, caring, tidy and carried out an efficient job with care and consideration. The requirements were clearly explained before hand and the completed work talked...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 93%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 94%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 10
agreed 3
arrived 3
attitude 3
best 4
care 4
certainly 3
charges 4
clean 12
cleaned 5
clearly 3
Connor 3
courteous 5
definitely 6
dust 3
efficient 19
efficiently 9
Electrical 9
electrician 6
Excellent 26
explained 13
extremely 7
finish 4
fitted 4
fittings 3
friendly 17
friends 3
fully 3
good 21
Griffin 7
happy 13
helpful 15
highly 11
impressed 3
informed 3
Neil 31
NRG 26
pleased 17
polite 17
professional 30
quality 6
recommend 30
recommended 9
recommending 7
reliable 12
satisfied 7
service 31
Services 22
standard 9
tidy 24
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Budget:  


Review 9 Nov 2017
Recommended by customer in NR17
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.5157, 1.0058
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House - new consumer unit - extra sockets and telephone point - removal. Old light fittings - new lights and fittings fitted. Safety testing.
Garage - updating electrics - remove old lights and fit new.
Outside - remove old lights.
 
Cost: £1576

"Patient and obliging despite all my questions and query."
 
 
 
 
Team:
Neil Connor
 
 
 


Review 27 Oct 2017
Recommended by customer in NR20
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.7052, 0.9794
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Total rewire of bungalow.
 
Cost: £4722

"Neil was very proactive giving good advice and recommendations. Really pleased with the outcome."
 
 
 
 
Team:
Neil Griffin Conor Wise
 
 
 


Review 31 Jul 2017
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.5960, 1.1694
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very good phoned in morning afternoon they work there very good work."
 
 
 
 
Team:
Neil Griffin Conor Wise
 
 
 


Review 17 Jul 2017
Recommended by customer in NR27
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.9314, 1.2962
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Update electrical domestic installation, distribution board consumer use lighting and power points in a refitted kitchen.
 
Cost: £1212

"Neil and his co- worker were professional, caring, tidy and carried out an efficient job with care and consideration.
The requirements were clearly explained before hand and the completed work talked through afterwards. Excellent service. Thank You!
All paper work and certificates daily received."
 
 
 
 
Team:
Neil Conor
 
 
 


Review 29 Jun 2017
Recommended by customer in IP21
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.4061, 1.1968
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We booked Neil to PAT test our holiday cottage, 98 then to upgrade the consumer unit 546.
 
Cost: £644

"Thorough, helpful, tidy, no hidden costs. Will definitely use NRG again. Plus Neil also owns a company that make great jam!!"
 
 
 
 
Team:
Neil Conor
 
 
 


Review 2 Jun 2017
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.5776, 1.1080
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Various electrical wiring fitting and alarms.
 
Cost: £2000

"Brilliant advice and co-operation with other trades throughout. "
 
 
 
 
Team:
Neil Griffin Conor Wise
 
 
 


Review 22 May 2017
Recommended by customer in NR9
52.5985, 1.1795
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The Work was in two parts;
1. To supply and install a new consumer unit with associated testing to ensure our electrical installations comply with current standards and,
2. To carry out wiring etc as a part of a new kitchen installation in our property.
 
Cost: £555

"Please note the above sum relates to item 1,above.
We do not have separate costs for item 2 as this work was carried out by a company, Studio Designs of Norwich. NRG acted as a sub-contractor in this work.

On both items of work NRG acted in a very professional manner, their work was very well co- ordinated with the other tradesmen. They were very helpful to us in allowing us to do decoration work before installing the fittings which allowed us to make a much better finish.

In doing this NRG had to make additional trips to our property which they were prepared to do.
we were pleased with their approach and their work.
"
 
 
 
 
Team:
Neil Connor
 
 
 


Review 3 May 2017
Recommended by customer in NR18
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.5776, 1.1080
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To replace a courtesy light, socket and wiring in garden. Complete electric paint and so checks in new shed.
To make safe an electric plug point in a conservatory to disconnect existing lights in 3 rooms and install new lights.
 
Cost: £468

"All work done efficiently, with courtesy. I have used N R G services previously and can't recommend them highly enough."
 
 
 
 
Team:
Neil Conor
 
 
 


Review 11 Apr 2017
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Male 
 I have known this business: 1 - 5 years 
52.5602, 1.0480
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Electrical work.
 
Cost: £283

"We have had Neil before and are very satisfied with his tidy work and attention to detail."
 
 
 
 
Team:
Neil Griffin Conor Wise
 
 
 


Review 29 Mar 2017
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.5992, 1.1711
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Electrical installation condition.

Inspection and the necessary remedial work. Install new pendant drop in dining room etc.

Full and comprehensive report received.
 
Cost: £289

"This company is very reliable and trustworthy and I have had work carried out by them for several years.

Neil offers helpful advice in a very professional way.

I will continue to contact them as and when necessary."
 
 
 
 
Team:
Weil Conor
 
 
 

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