V1 Surveys

Girharrow House, Moniaive
Thornhill
Dumfries & Galloway
DG3 4EH

55.1953, -3.9198

Energy Performance Certification Services

Listed under:  Domestic RHI Application Service, Energy Performance Surveys
100% recommended   Rating 9.9/10
23 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 23 reviews since 2015
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the products or services was as expected and agreed

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.9/10 Value Rating 9.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Good price and very good service. Would recommend."   more
 
" Very quick response to request for survey (next day) and thoroughly professional but friendly service. "   more
 
" Stephen worked quickly, quietly and efficiently. Produced report quickly. Friendly and professional service"   more
 
" Paid cash on day. Removed email same day of the report. "   more
 
About Us


Energy Performance Certificates for domestic properties in Dumfries and Galloway.
RHI application service.
Polite, professional and prompt service.
Fully inclusive price for EPCs from 65

Contact 8am to 8pm 7 days a week
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
 
Timing: 100%
Before starting work, did the firm explain when the products or services would be provided.?
 
Payment: 88%
Before starting work, did the firm explain how and when to pay?
 
Reliable: 100%
During the work, did the firm keep its promises about costs, timing etc. and agree any changes?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

considerate 2
efficient 3
friendly 4
Good 2
helpful 3
Paid 2
polite 4
professional 7
quick 2
quickly 2
recommend 3
report 2
service 5
survey 4
surveyor 2
surveys 2
thorough 2
V1 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 5 Dec 2017
Recommended by customer in DG11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
55.1308, -3.4437
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Energy inspection for EPC on my house.
 
Cost: £72

"Good price and very good service. Would recommend."
 
 
 
 
Team:
Stephen
 
 
 


Review 16 Nov 2017
Recommended by customer in DG3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
55.2335, -3.8164
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Survey of house to provide in energy performance certificate (EPC).
 

"Very quick response to request for survey (next day) and thoroughly professional but friendly service.

"
 
 
 
 
 
 


Review 9 Nov 2017
Recommended by customer in DG11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.0609, -3.3314
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Survey two houses for the energy survey
 
Cost: £125

"Stephen worked quickly, quietly and efficiently. Produced report quickly. Friendly and professional service"
 
 
 
 
 
 


Review 25 Sep 2017
Recommended by customer in DG1
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.1408, -3.6079
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
 
 
 
 


Review 17 Aug 2017
Recommended by customer in DG8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
54.9017, -4.3789
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
EPC report.
 
Cost: £72

"Paid cash on day. Removed email same day of the report. "
 
 
 
 
Team:
Steven Sparrow
 
 
 


Review 7 Jul 2017
Recommended by customer in DG8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
54.7330, -4.5354
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
EPC survey carried out.
 

"Mr Sparrow was polite, courteous and considerate at all times. He arrived punctually and carried out the survey in a very professional manner would most certainly recommend V1 surveys to anyone. "
 
 
 
 
 
 


Review 17 Jan 2017
Recommended by customer in DG1
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.0973, -3.5800
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
EPC
 
Cost: £72

"Excellent service and communication."
 
 
 
 
 
 


Review 25 Aug 2016
Recommended by customer in DG7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
54.946157, -3.939584
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Surveys EPC
 
Cost: £140
 
 
 
 


Review 14 Apr 2016
Recommended by customer in DG2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
54.9816, -3.7661
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
EPC Survey.
 

"Very helpful, thorough, and gave confidence that he was expert in his work."
 
 
 
 
Team:
Stephen Sparro
 
 
 


Review 4 Dec 2015
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.0469, -3.5988
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
E.P.C survey.
 
Cost: £70

"Gentleman very polite and professional."
 
 
 
 
 
 

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