The Property Ombudsman

Use the search boxes above to find agents registered with the Property Ombudsman:

• Sales Agents.  These agents undertake to follow the Code of Practice for Residential Estate Agents, which has been approved by the Office of Fair Trading and exceeds the legal requirements of the Consumers, Estate Agents and Redress Act 2007 (CEARA).  Referenceline conducts customer satisfaction surveys of members that have signed up for this Code.  Over 28,000 buyers and sellers have replied to this survey since 2003 and, over the past 12 months, 93% say they recommend their agent.
• CEARA Only.  These agents have registered to meet the legal requirements of the new Consumers, Estate Agents and Redress Act 2007 (CEARA). Referenceline does not survey these firms.
• Lettings Agents.  These agents undertake to follow the Code of Practice for Letting Agents.  Referenceline does not survey lettings activity.

You can use the additional tabs to refine your search for members of:

• NAEA: The National Association of Estate Agents
• RICS : Royal Institution of Chartered Surveyors
• GPEA: The Guild of Professional Estate Agents