ReferenceLine

Home | for Consumers | for Businesses | TEXT SIZE | Login | Register / Password Reminder

...helping you make a more informed choice

Estate and Letting Agents

Trading Standards: The Estate Agents Regulator
The National Trading Standards Estate Agency Team of Powys County Council "NTSEAT" is the UKs regulator under the Estate Agents Act 1979, making sure that estate agents act in the best interests of their clients, and that both buyers and sellers are treated honestly, fairly and promptly. For more information see the NTSEAT website

Search for an agent
Look for any agent in your area, or by name, using the search boxes above. Or click on the Sales or Lettings tabs to narrow your search. This list is not exhaustive. If you are an agent and would like to be listed, please send us an email with a link to your website and your own contact details.

Leave a review
We accept feedback from all genuine customers. Please go to the listing for your agent, click on Your Feedback and enter your details. We will send an email to the firm, asking them to approve your request to leave a review. We will then send you a link to their feedback page. If the business does not reply to your request, then please contact us.

Redress: Handling Complaints
Estate and Letting Agents must register with an approved redress scheme, so that consumers have access to a free, independent review of any complaint. There are currently three schemes approved by the NTSEAT: Ombudsman Services Property, The Property Ombudsman and The Property Redress Scheme.

Redress: Scheme Criteria
The three redress schemes must demonstrate to NTSEAT that they are following the rules (Criteria) which were first set up by the Office of Fair Trading. You can download the criteria here. As part of this process, Referenceline is working with NTSEAT and the three schemes to carry out a survey of all agents and all consumers with complaints in 2015. The results of this survey will be shown here. We will publish more information shortly.
Example of Survey for Complainants
Example of Survey for Agents