Independent Estate Agency - Sales

180 Victoria Road West
Thornton-cleveleys
Lancashire
FY5 3NE

53.8763, -3.0372

Estate Agents

Listed under:  Estate Agents
100% recommended: 9.1/10
5 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.1/10 Overall Rating 9.1/10
Based on 5 reviews since 2009
 
 
 
Professional
9/10 Professional Rating 9.0
The firm acted professionally at all times

 
Knowledgeable
8.8/10 Knowledgeable Rating 8.8
The firm showed a good knowledge of local market conditions

 
Friendly
9.4/10 Friendly Rating 9.4
The staff are friendly and give clear and helpful information

 
Helpful
9/10 Helpful Rating 9.0
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" I have used Independent Estate Agents before and I find their service to be absolutely excellent in every way. I would have no hesitation in recommending them to other people and if I moved again I wo...."   more
 
" Relatively inactive in initial sale attempt summer 2007 when market was strong."   more
 
" In my opinion they were polite, thorough and very helpful nothing seemed too much trouble. I would recommend them to anyone and use them again in the future should the need arise, keep up the good wor...."   more
 
" I was pleased with the whole transaction."   more
 
About Us



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Code of Practice
 
Sellers: Ombudsman: 100%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 100%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 100%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 0%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 50%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


 
Reputations are not built overnight
Don't be impressed by a few old reviews which may not be representative. Referenceline recommends that you look for a track record of ratings and reviews in at least 9 of the last 12 months.
 


Most Popular Words
2007 1
absolutely 1
arise 1
attempt 1
Estate 1
excellent 1
future 1
good 1
helpful 1
inactive 1
Choosing a firm is about more than just ratings, it's about people and attitudes. These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
 
See if this business has the experience to match your needs. This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind.
 


Customer Reviews
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1

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Review 18 Mar 2009
Recommended by customer in FY5
53.8635, -3.0448
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 

"Relatively inactive in initial sale attempt summer 2007 when market was strong."
 
 
 
 
 
 


Review 18 Mar 2009
Recommended by customer in FY5
53.8729, -3.0276
Cost: £125000
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Mid terrace bungalow
 

"I have used Independent Estate Agents before and I find their service to be absolutely excellent in every way. I would have no hesitation in recommending them to other people and if I moved again I would go to them."
 
 
 
 
 
 


Review 18 Mar 2009
Recommended by customer in FY5
53.8682, -3.0206
Cost: £130000
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
 
 
 
 


Review 12 Mar 2009
Recommended by customer in FY5
53.8618, -3.0281
Cost: £124950
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 

"In my opinion they were polite, thorough and very helpful nothing seemed too much trouble. I would recommend them to anyone and use them again in the future should the need arise, keep up the good work."
 
 
 
 
 
 


Review 11 Mar 2009
Recommended by customer in FY5
53.8722, -3.0329
Cost: £98000
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 

"I was pleased with the whole transaction."
 
 
 
 
 
 

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