Michael J Chapman LLP - Sales

79a London Road
Alderley Edge
Cheshire
SK9 7DY

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Michael J Chapman LLP - Sales 9.8/100
7 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 7 reviews since 2012
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions
 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information
 
Helpful 10/10 Helpful Rating 10.0
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Fantastic service provided by the agents – professional, knowledgeable and personable."   more
 
" Extremely good & very professional in all aspects."   more
 
" I found Michael Chapman to be very helpful, always ready to listen and take note of my suggestions. He negotiated the price superbly. All in all I was very satisfied. I would definitely recommend him ...."   more
 
" Excellent service. Rapid responses and good communications. Good staff – very friendly."   more
 
About Us

Established in November 2009, Michael J Chapman Estate Agents is a personal, forward thinking and proactive independent estate agency based in Alderley Edge. From our shop on London Road, we are able to offer specialised coverage of Wilmslow, Alderley Edge, Prestbury and the neighbouring towns and villages of Cheshire.
If you would like to discuss our services further, whether you are selling, buying, letting or renting, why not contact us today on 01625 584379 and experience the difference.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 100%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 75%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 75%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 100%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Chapman 2
communication 2
estate 2
Excellent 2
Extremely 2
friendly 3
good 4
helpful 4
J 2
lots 2
Michael 3
professional 3
purchase 2
recommend 2
satisfied 2
service 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Jan 2012
Recommended by customer in SK9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached Victorian house on a private road.
 

"Fantastic service provided by the agents – professional, knowledgeable and personable."
 
 
 
 
 
 

Review 13 Jan 2012
Recommended by customer in SK10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 5 bedroom house in Prestbury Cheshire.
 

"Extremely good & very professional in all aspects."
 
 
 
 
 
 

Review 13 Jan 2012
Recommended by customer in SK9
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroomed semi detached house circa 1935, large extension to the rear, too floors garage and block paved drive.
 

"I found Michael Chapman to be very helpful, always ready to listen and take note of my suggestions. He negotiated the price superbly. All in all I was very satisfied. I would definitely recommend him to friends."
 
 
 
 
 
 

Review 11 Jan 2012
Recommended by customer in SK10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Large detached house close to desirable village.
 

"Excellent service. Rapid responses and good communications. Good staff – very friendly."
 
 
 
 
 
 

Review 11 Jan 2012
Recommended by customer in SK18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Large new build detached house, large plot.
 

"Very helpful and kept on top of all marketing. Good communication and friendly staff."
 
 
 
 
 
 

Review 11 Jan 2012
Recommended by customer in SK9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom town house close to the village of Alderley Edge.
 

"I was very impressed and very satisfied by the way the purchase went through smoothly and successfully due to the professionalism of Michael and his team. I lived how there were lots of photos of the property and the excellent, friendly and helpful service which enabled me to purchase a property whilst overseas. The communication was outstanding right until the keys were handed over. The team were always available even out of hours to deal with any queries that I had. I would highly recommend this estate agent."
 
 
 
 
 
 

Review 11 Jan 2012
Recommended by customer in SK9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Victorian semi detached house in centre of village 2 beds plus occasional third. Parking and s/facing garden.
 

"Extremely professional and helpful. I have lots of experience of buying and selling properties and Michael J Chapman are by far the best estate agents I have dealt with – very efficient and straight forward. Their assistance continued after the purchase was completed."
 
 
 
 
 
 
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