Mitchell and Partners (Ash Vale) - Sales

1 Station Approach
Ash Vale
Surrey
GU12 5LP

51.2722, -0.7212

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating 9.7/10
32 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 32 reviews since 2007
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times

 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions

 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information

 
Helpful 9.8/10 Helpful Rating 9.8
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Even though the property we bought dragged on due to the sellers solicitors side losing the paperwork, Wally Walsh was very supportive and tried his upmost best to get a move in date. Highly recommend...."   more
 
" Wally from Mitchell and Partners was fantastic throughout our whole buying process. We were first time buyers and Wally gave us lots of help and explained every step along the way as it is quite daunt...."   more
 
" The sale price was slightly more than an earlier offer which fell through. Mitchells remarketed the property and also arranged for routine maintenance as it was empty and I did not live locally. The...."   more
 
" We found our house via a listing on a property website then called the agency, and were able to arrange an appointment for the next day. The agent we met showed us around, gave us a summary of the ...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 83%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 71%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 95%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 95%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 60%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 93%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 93%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

available 2
bought 2
buyers 4
buying 2
contact 2
contacted 2
estate 2
Excellent 6
experience 2
explained 2
extremely 2
fantastic 2
Friendly 6
good 6
hands 2
happy 3
help 2
helpful 6
Highly 4
honest 3
information 4
informed 4
just 2
keys 2
local 2
looking 2
market 2
Mitchell 6
offer 2
Partners 6
personal 3
pleased 2
proceedings 2
process 3
professional 7
progress 2
properties 2
property 9
purchase 2
purchased 2
really 2
received 3
recommend 5
recommended 3
sale 6
sellers 3
selling 4
service 13
Wally 3
Walsh 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Dec 2017
Recommended by customer in GU12
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.2463, -0.7239
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Ash

"Even though the property we bought dragged on due to the sellers solicitors side losing the paperwork, Wally Walsh was very supportive and tried his upmost best to get a move in date. Highly recommended!"
 
 
Team:
Wally Walsh
 
 
 


Review 5 Dec 2017
Recommended by customer in GU12
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.2688, -0.7267
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
One bedroom, end of terrace house.
 
Cost: £189950
 

"Wally from Mitchell and Partners was fantastic throughout our whole buying process. We were first time buyers and Wally gave us lots of help and explained every step along the way as it is quite daunting first time round.

It wasn’t the smoothest or easiest sale, but reasons for this were out of Wally’s hands. He always kept us up to date with information.

I can not recommend Mitchell and Partners highly enough."
 
 
Team:
Wally And Jane
 
 
 


Review 9 Oct 2017
Recommended by customer in GU12
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
51.2709, -0.7220
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom detached bungalow in Ash Vale
 
Cost: £402000
 

"The sale price was slightly more than an earlier offer which fell through. Mitchells remarketed the property and also arranged for routine maintenance as it was empty and I did not live locally. The process went smoothly."
 
 
Team:
Wally
 
 
 


Review 25 Feb 2016
Recommended by customer in GU12
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.2660, -0.7251
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom detached bungalow Ash Vale, Hampshire
 
Cost: £300000
 

"We found our house via a listing on a property website then called the agency, and were able to arrange an appointment for the next day.

The agent we met showed us around, gave us a summary of the last work on the house, and the reasons the seller was selling it. He was very patient allowing us to look closely around, whilst talking about the town, and the property market in the area.

After we placed an offer, and it was accepted, the agent explained the next steps and recommended a local solicitor, who also worked very well for us.

Later when the two sellers had a personal conflict about selling the house, the estate agent called us to explain the delay and the background situation. He was very sympathetic to our frustration at this, and assured us we would be kept informed as it developed, and did so.

We were contacted and week before completion to arrange how and where to collect the keys, and were called promptly on the day as soon as the exchange completed.

Overall dealing with Mitchell and Partners was a very pleasant first experience."
 
 
Team:
Wally Walsh
 
 
 


Review 22 Feb 2016
Recommended by customer in GU12
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
51.2709, -0.7279
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed terrace house. Ash vale
 
Cost: £262500
 

"Very good experience. Wally was extremely helpful in all stages of the purchase."
 
 
Team:
Wally Walsh
 
 
 


Review 22 Feb 2016
Recommended by customer in gu12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
51.2693, -0.7232
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
The property was a semi detached bungalow close to Ash Vale station.
 
Cost: £350000
 

"We purchased the property through Mitchels and found them to be professional and very helpfull. When it came to selling we did not hesitate to ask them to handle the sale. They were professional friendly and kept us very well informed throughout the sale. I would highly recommend anyone selling there property to go to them."
 
 
Team:
wally Mitchell lady in office name uknown
 
 
 


Review 8 Jan 2015
Recommended by customer in GU12
 My Age: 60 - 69 
 I'm: Male 

 I have known this business: Under 1 year 
51.2758, -0.7224
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Chalet bungalow, non estate residential area along A class road.
 
Cost: £319500
 

"This agent acting for the sellers gave us as the buyers a first class service. We were kept informed of the progress of the transaction even down to information regarding the sale of our property that our selling agents weren't telling us. We were treated with friendly courtesy, and help and advice when sought was freely given."
 
 
Team:
Wally Walsh
 
 
 


Review 1 Jan 2015
Recommended by customer in NN10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
52.2776, -0.5996
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached chalet bungalow.
 
Cost: £319500
 

"Mitchell and Partners were extremely professional and courteous at all times. I was kept informed as to what was happening with my property and more importantly once it was 'sold' they looked after the buyers. My first property was bought through the company when it was at Aldershot so I am very pleased indeed that they were responsible for what I hope will be my last 'sell'. They were open and honest at all times and I felt as if the marketing of my property was in good hands. Even the buyers commented about how they were kept informed by 'my' agents. I can't recommend them highly enough. We were particularly touched by their kind gestures just before the move. I really didn't expect that at all at that stage in the proceedings when everything was settled. Thank you so much Mitchell and Partners!"
 
 
Team:
Wally - thank you very much indeed for all you did. I have to say that the plant really surprised me - it was given pride of place when we arrived at the new house! A very happy New Year to you and the staff! :-)
 
 
 


Review 16 Oct 2014
Recommended by customer in NG16
53.0367, -1.3130
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom dormer bungalow. Ash Vale Surrey
 
Cost: £350000
 

"Excellent local knowledge. Helpful information. As novices in the property market, we were guided well through the process.
We were completely satisfied with all aspects of the service, both in professional and personal dealings.
The company was recommended by neighbours and were pleased to support a local agent.
We have no hesitation to recommend this company."
 
 
Team:
Walli and Jane Walsh.
 
 
 


Review 26 Sep 2014
Recommended by customer in GU16
51.2848, -0.7236
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mytchett – bought – bungalow. Cul-del-sac – probate sale.
 
Cost: £267500

"Very good, happy with the service provided for sale and purchase."
 
 
 
 
 
 

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