Donald Ross Residential - Sales

11 Beresford Terrace
Ayr
Ayrshire
KA7 2ER

55.4575, -4.6289

Estate Agents

Listed under:  Estate Agents
99% recommended   Rating 9.6/10
361 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.6/10 Overall Rating 9.6/10
Based on 361 reviews since 2011
 
 
 
Professional
9.7/10 Professional Rating 9.7
The firm acted professionally at all times

 
Knowledgeable
9.6/10 Knowledgeable Rating 9.6
The firm showed a good knowledge of local market conditions

 
Friendly
9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information

 
Helpful
9.5/10 Helpful Rating 9.5
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" The staff at Donald Ross Estate Agents were polite, friendly, extremely knowledgeable and were an absolute delight to work with. Susan in the Kilmarnock office was the person that we dealt with the mo...."   more
 
" Happy with the service from Maureen and Smiley. "   more
 
" From start to finish I received fantastic service from all the staff involved in the sale of my flat. This included James who I initially saw on the Wednesday and discussed putting my property on the ...."   more
 
" "   more
 
About Us


Why Choose Donald Ross Residential? There is a perception that most estate agents don't communicate very well, don't appear to be totally focused on selling your property and just don't seem to care enough about YOU.
What we do is focus on YOU by challenging ourselves everyday to find the very best solutions that allow YOU to move home quickly and efficiently providing YOU with an exceptional experience.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 88%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 99%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 74%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 98%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 95%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 87%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 81%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 70%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 98%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 93%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 19
best 22
buyers 18
buying 16
class 21
communication 23
contact 17
definitely 19
delighted 26
Donald 152
efficient 28
Estate 51
excellent 62
experience 29
extremely 23
feedback 22
finish 22
Fraser 18
friendly 71
good 38
great 17
Happy 38
helpful 85
highly 38
impressed 15
informed 33
initial 17
knowledge 16
knowledgeable 17
local 16
market 41
Maureen 69
offer 22
process 38
professional 122
properties 17
property 109
quick 16
quickly 15
received 32
recommend 89
Ross 155
sale 77
sell 40
selling 57
service 146
sold 46
team 43
Thank 24
viewers 22
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
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Review 19 Jun 2017
Recommended by customer in KA3

 I'm: Male 

55.6708, -4.5119
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
3 bed barn conversion in Stewarton
 
Cost: £199000
 

" The staff at Donald Ross Estate Agents were polite, friendly, extremely knowledgeable and were an absolute delight to work with. Susan in the Kilmarnock office was the person that we dealt with the most and we cannot rate Susan highly enough. We have already recommended Donald Ross to others. "
 
 
Team:
Susan, Denise, Shirley
 
 
 


Review 19 Jun 2017
Recommended by customer in KA19
55.3914, -4.6440
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
4 Red detached property.
 
Cost: £150000

"Happy with the service from Maureen and Smiley. "
 
 
 
 
 
 


Review 10 Jun 2017
Recommended by customer in KA8

 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.4673, -4.6357
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
A 2 bedroom apartment overlooking Ayr harbour.
 
Cost: £80000
 

" From start to finish I received fantastic service from all the staff involved in the sale of my flat. This included James who I initially saw on the Wednesday and discussed putting my property on the market, then to Maureen and Shirley who I met and spoke with on the Thursday when my property went on the market and again on the Friday when they had arranged a first viewing. My property then sold on the Monday with offers over! All done and dusted in a matter of days!

What can I say about my whole Donald Ross experience? fantastic service, great customer care and superb, friendly staff.

I would definitely recommend Donald Ross whether you are selling or buying. "
 
 
Team:
James, Maureen, Shirley
 
 
 


Review 1 Jun 2017
Recommended by customer

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
2nd floor flat, Ayr
 
Cost: £140000
 

" "
 
 
Team:
Maureen / Donald
 
 
 


Review 1 Jun 2017
Recommended by customer in KA7
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
55.4557, -4.6329
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Ground floor 2 bed tenement flat
 
Cost: £155000
 

" Very happy with service staff members great with communication between the sellers and feedback from viewers.
Staff very pleasant and motivated. "
 
 
Team:
All the staff within the Ayr branch
 
 
 


Review 16 May 2017
Recommended by customer in KA2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.6013, -4.5777
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Four bed villa in a development set in the grounds of a country house estate near to Kilmarnock
 
Cost: £239500
 

" Our agents were clear and precise in explaining to us how they would go about marketing our property and also as to what their charges would be for their services. We were kept up to date with how things were progressing and were very pleased with their efforts to obtain the best offer which they could and which we have accepted. "
 
 
Team:
James Gibson, Susan McDaid
 
 
 


Review 22 Mar 2017
Recommended by customer in KA9
55.4973, -4.6070
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
4 Bed detached property.
 
Cost: £250000

"Very professional in all aspects of dealing with site of property. Continual updates on progress at every stage of process.
Thank You. "
 
 
 
 
 
 


Review 15 Mar 2017
Recommended by customer in Ka7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
55.4572, -4.6325
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Quarter villa in ayr
 
Cost: £178
 

" I found Donald Ross to be very professional and helpful. I was kept updated regularly even when there wasn't any progress which I found reassuring and that I was not forgotten about as soon as I agreed to market my property like I have experienced elsewhere previously. On phoning the office I was always able to speak to someone and was never fobbed off and on the odd occasion where the person was out the office I was phoned back promptly on their return. The staff were really lovely too. This company did the job they were to do efficiently and I did not have to constantly be phoning them for updates like I have had to with other companies. Maureen (ayr branch) was really professional at all times and it helped that it was the same person dealing with it all the way through. "
 
 
Team:
Maureen
 
 
 


Review 2 Mar 2017
Recommended by customer in KA2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
55.5836, -4.5757
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Country bungalow with 5 acres.
 
Cost: £410
 

" Our experience of selling our property with Donald Ross was excellent from start to finish.

In order to have the For Sale sign in our garden for possible buyers driving past on the weekend, Fraser came on the Thursday evening and hammered in the sign himself, rather than waiting for the maintenance guys to do it on the Monday.

We immediately had 2 viewing over the weekend which Fraser attended to on our behalf, and we then had a formal offer on the Monday morning via Susan at the Kilmarnock branch.

So, Donald Ross put our property up for sale on the Friday and it was sold on the Monday, you can't do any better than that!





"
 
 
Team:
Fraser and Susan
 
 
 


Review 13 Feb 2017
Recommended by customer in KA7
55.4374, -4.6085
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Mid terrace 2 bed rooms
Fitted kitchen
fitted bathroom
fitted bedroom
 
Cost: £80000

"Excellent service would highly recommend."
 
 
 
 
 
 


Review 13 Feb 2017
Recommended by customer in KA7
55.4389, -4.6464
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
2 bed apartment
 
Cost: £115000

"All staffs will helpful."
 
 
 
 
 
 


Review 9 Feb 2017
Recommended by customer in KA7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.4548, -4.6334
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Show All
 
 
   Customer Review
 
Edwardian sandstone semi detached 4 bed villa with south facing garden in old South Ayr.
 
Cost: £315000
 

" Friendly and professional with good local knowledge. They responded professionally to queries raised and amendments to particulars requested.

Kept in touch regarding progress and viewings. "
 
 
Team:
Fraser and Maureen.
 
 
 


Review 3 Feb 2017
Recommended by customer in KA7
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.4228, -4.7066
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Two bed terraced mews in Ayr.
 
Cost: £160000
 

" Fraser and Maureen from Donald Ross were excellent throughout every step of the sale of our property. From the first introduction Fraser was friendly & professional and remained realistic about what our expectations could be. Communication was clear and concise and all queries were responded to quickly. The actual sale of our house was carried out fairly rapidly but Maureen was on the phone multiple times that afternoon to keep us informed at each step and had everything in writing an hour or so later. We've been delighted with our experience from start to finish and have already recommended them to a neighbour who is looking to sell in the next few months. "
 
 
Team:
Maureen and Fraser
 
 
 


Review 31 Jan 2017
Recommended by customer in KA18
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
55.4583, -4.2690
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Two bedroom bungalow in Cumnock, East Ayrshire, Scotland
 
Cost: £130000
 

" We originally planned to go with a different estate agent but after speaking to Donald Ross they advised they would be able to provide a better service as they had more staff to be able to take calls and be on hand to deal with anything we required of them. They also felt they could provide a more professional and better service. We decided to go with Donald Ross. They quickly came out and took our pictures to get the brochure ready for us and emailed a draft the next day. We didn't like the picture if the front of our house in the draft so we called them and they arranged for it to be retaken that same day and got it on the market that day. They informed us quickly of viewings. We had a few interested parties and our estate agent managed to do our negotiations to get as an excellent price for our house over the home report value. They were very professional and quick to answer any questions we had. They provided an excellent service from start to finish and we are delighted to have gone with Donald Ross and wouldn't hesitate to recommend or use in the future! "
 
 
Team:
Susan McDaid
 
 
 


Review 26 Jan 2017
Recommended by customer in KA3
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
55.6379, -4.4739
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Modern conversion of a town centre B listed relief church. 2 bedroom with mezzanine second bedroom and open plan living.
 
Cost: £95000
 

" Having had good and bad experiences with other agents over the last few years for the sale of second properties, we felt this time around that Donald Ross was right choice for us - for the sale of our main/home property.

Donald Ross'team were exception from initial introduction to agreeing the sale price for our home. We really cannot find fault with what can only be described as a hand held service from start for finish.

We will be recommending Donald Ross as our estate agent of choice to family, friends and acquaintances.

"
 
 
Team:
Maureen, Shirley, Pauline, Denise, James
 
 
 


Review 19 Jan 2017
Recommended by customer in KA6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
55.3976, -4.5888
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Semi detached 3 bedroom house in East Ayrshire.
 
Cost: £125000
 

" Very positive experience. Regular viewers with timely feedback provided. Sound advice given leading to a relatively quick sale. Would recommend. "
 
 
Team:
Maureen
 
 
 


Review 13 Jan 2017
Recommended by customer in ka6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
55.4703, -4.5152
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Original blond sandstone property extended and converted with oak frames ,cedar and glass with living accommodation overlooking extensive lawn and tree garden all set in a rural location.
 
Cost: £595000
 

" Attentive and professional service and excellent communication. "
 
 
Team:
Maureen and Shirley
 
 
 


Review 11 Jan 2017
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
55.4504, -4.6367
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Detached villa built in the 1960''s, a 10 minute walk to the town and a few minutes walk to the beach
 
Cost: £415000
 

" We were highly delighted from start to finish with the company. They constantly kept in touch with us throughout the period our house was on the market and made the whole process quite stress free. Very competent and friendly staff. We would definitely use them again and would recommend them to our friends. "
 
 
Team:
Maureen Shirley Fraser
 
 
 


Review 23 Nov 2016
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.4396, -4.6080
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Large three bedroom, ex local authority flat in the town centre.
 
Cost: £59000
 

" All members of staff conducted themselves with a high degree of professionalism throughout. Everyone I dealt with was knowledgeable, helpful and approachable. The service was of a very high standard and work was undertaken quickly and efficiently. I would have no hesitation in recommending Donald Ross to others. "
 
 
Team:
Fraser, Maureen, Shirley and Denise.
 
 
 


Review 7 Nov 2016
Recommended by customer in KA2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
55.5769, -4.5893
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Detached 4 bed villa in Dundonald
 
Cost: £237500
 

" . "
 
 
Team:
Fraser and Jacqui
 
 
 

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