Donald Ross Residential - Sales

11 Beresford Terrace
Ayr
Ayrshire
KA7 2ER

55.4575, -4.6289

Estate Agents

Listed under:  Estate Agents
99% recommended   Rating 9.6/10
366 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 366 reviews since 2011
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times

 
Knowledgeable 9.6/10 Knowledgeable Rating 9.6
The firm showed a good knowledge of local market conditions

 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information

 
Helpful 9.5/10 Helpful Rating 9.5
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Fraser,Maureen, Shirley all at Donald Ross have been great.Everyone has been so brilliant and we can't recommend them enough. Thanks for everything!!"   more
 
" The agent was very helpful and professional throughout. I would like to specially thank James Gibson, your valuer for his helpful knowledgeable and professional approach. The office staff, (particul...."   more
 
" Donald Ross were a pleasure to deal with at all stages of the house sale. Their knowledge of the local market was advantageous. Taking care of all the viewings and keeping us up to date with the progr...."   more
 
" My husband and I cant really recommend this firm highly enough. I first contacted the Ayr branch as I was interested in viewing a property for sale and although I had telephoned the wrong office, the ...."   more
 
About Us


Why Choose Donald Ross Residential? There is a perception that most estate agents don't communicate very well, don't appear to be totally focused on selling your property and just don't seem to care enough about YOU.
What we do is focus on YOU by challenging ourselves everyday to find the very best solutions that allow YOU to move home quickly and efficiently providing YOU with an exceptional experience.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 89%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 99%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 75%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 98%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 95%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 88%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 82%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 70%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 98%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 93%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 19
best 23
buyers 18
buying 18
class 21
communication 23
contact 18
definitely 19
delighted 26
Donald 156
efficient 28
Estate 54
Excellent 62
experience 30
extremely 23
feedback 23
finish 22
Fraser 18
friendly 73
good 38
great 18
happy 38
helpful 87
Highly 40
impressed 16
informed 33
initial 18
knowledge 18
knowledgeable 18
local 17
market 44
marketing 15
Maureen 69
offer 22
process 39
professional 123
properties 18
property 111
received 33
recommend 92
Ross 159
sale 79
sell 41
selling 59
service 148
sold 47
team 43
Thank 26
viewers 22
viewings 22
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 Aug 2017
Recommended by customer in KA9
55.5009, -4.6080
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi detached with period features
 
Cost: £205000

"Fraser,Maureen, Shirley all at Donald Ross have been great.Everyone has been so brilliant and we can't recommend them enough.
Thanks for everything!!"
 
 
 
 
 
 


Review 7 Aug 2017
Recommended by customer in KA19
55.3587, -4.6808
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed det bungalow gardens and detached garage.
 
Cost: £165000

"The agent was very helpful and professional throughout.
I would like to specially thank James Gibson, your valuer for his helpful knowledgeable and professional approach.
The office staff, (particularly Maureen!) were helpful and reassuring throughout.
Thank you all on behalf of my family."
 
 
 
 
 
 


Review 7 Aug 2017
Recommended by customer in Ka9
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.4924, -4.5987
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroom mid terraced house.
 
Cost: £90000
 

"Donald Ross were a pleasure to deal with at all stages of the house sale. Their knowledge of the local market was advantageous. Taking care of all the viewings and keeping us up to date with the progress at each stage.
Highly recommended."
 
 
Team:
Fraser and Maureen were excellent to deal with.
 
 
 


Review 12 Jul 2017
Recommended by customer in KA3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
55.6812, -4.5131
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom maisonette, Stewarton
 
Cost: £86000
 

"My husband and I cant really recommend this firm highly enough. I first contacted the Ayr branch as I was interested in viewing a property for sale and although I had telephoned the wrong office, the girl I dealt with was courteous polite, provided me with information for the property and provided me with details of the branch dealing with the property.

We viewed two properties that Donald Ross were selling and on both occasions,I found the staff to be helpful, courteous, friendly, informative and accommodating, no matter when I phoned and who I spoke with. Any queries I had were dealt with professionally and timeously.

As a result of the above we chose Donald Ross to market our property as in comparison with the other Estate Agents we had dealings with at this time, they were of the highest quality by far, in terms of customer relations, approachability and professionalism. They did what they said they would do. Phoned back when they said they would, and were courteous in their follow up contact to any visits, for feedback etc. We really wanted anyone thinking of buying our house to be dealt with the way we had experienced in our dealings with Donald Ross.

When we chose to put our property on the market Michael Palmer came to our home for an initial visit and I found him to be friendly, straightforward, helpful and informative. He outlined fully the services we could expect with Donald Ross and discussed the price options openly and without pressure.

We did not confirm our business with Donald Ross for two weeks as we were going on Holiday. We were also anxious as we had not secured another property and we were unsure of whether to proceed or not. We were never put under any pressure to come to a decision, in fact the opposite was the case. I was reassured on a number of occasions by Michael that this was our decision and timescales would be at our say so. We felt comfortable and in control throughout the whole process.

My property was marketed and was sold (STCM)within 10 days and I could not fault the service I have received from Michael and secondly from Susan who looked after us during the period from marketing to sale. The whole experience in all honesty has been seamless.

I'm sure I must sound as If I am a relative of someone in the firm or being paid for my review however all of the above is accurate and my first experience of dealing with Donald Ross was as stated in the opening paragraph.

Thanks to all at Donald Ross, Kilmarnock
Jacqui


"
 
 
Team:
Michael Palmer, Susan McDaid.
 
 
 


Review 11 Jul 2017
Recommended by customer in KA7
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
55.4464, -4.6056
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom detached ecrepont bungalow in castlehill area
 
Cost: £210000
 

"We were already on the market with another Estate agents and since we purchased our new home through Donald Ross and had a time stipulation to sell our own property,we thought it was in our best interest to move to Donald Ross. We were very impressed with the knowledge of the estate agent that met with us regarding the valuation of our home and also thought the photos and brochure were of top quality. We were very pleased with the service we recieved from Donald Ross as a whole.They are all very pleasant,professional, friendly and competent in what they do and we really appreciated everything they did for us and how easy they made buying and selling. We would recommend them to anyone who was buying or selling property."
 
 
Team:
Thank you so much to James And Maureen-much appreciated.
 
 
 


Review 19 Jun 2017
Recommended by customer in KA3

 I'm: Male 

55.6708, -4.5119
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed barn conversion in Stewarton
 
Cost: £199000
 

"The staff at Donald Ross Estate Agents were polite, friendly, extremely knowledgeable and were an absolute delight to work with. Susan in the Kilmarnock office was the person that we dealt with the most and we cannot rate Susan highly enough. We have already recommended Donald Ross to others."
 
 
Team:
Susan, Denise, Shirley
 
 
 


Review 19 Jun 2017
Recommended by customer in KA19
55.3914, -4.6440
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 Red detached property.
 
Cost: £150000

"Happy with the service from Maureen and Smiley. "
 
 
 
 
 
 


Review 10 Jun 2017
Recommended by customer in KA8

 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.4673, -4.6357
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A 2 bedroom apartment overlooking Ayr harbour.
 
Cost: £80000
 

"From start to finish I received fantastic service from all the staff involved in the sale of my flat. This included James who I initially saw on the Wednesday and discussed putting my property on the market, then to Maureen and Shirley who I met and spoke with on the Thursday when my property went on the market and again on the Friday when they had arranged a first viewing. My property then sold on the Monday with offers over! All done and dusted in a matter of days!

What can I say about my whole Donald Ross experience? fantastic service, great customer care and superb, friendly staff.

I would definitely recommend Donald Ross whether you are selling or buying."
 
 
Team:
James, Maureen, Shirley
 
 
 


Review 1 Jun 2017
Recommended by customer

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2nd floor flat, Ayr
 
Cost: £140000
 

""
 
 
Team:
Maureen / Donald
 
 
 


Review 1 Jun 2017
Recommended by customer in KA7
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
55.4557, -4.6329
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Ground floor 2 bed tenement flat
 
Cost: £155000
 

"Very happy with service staff members great with communication between the sellers and feedback from viewers.
Staff very pleasant and motivated."
 
 
Team:
All the staff within the Ayr branch
 
 
 

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