Whiteley Helyar - Sales

6 Princes Buildings, George Street
Bath

BA1 2ED

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Whiteley Helyar - Sales 9.9/100
12 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 12 reviews since 2013
 
 
 
Professional 9.8/10 Professional Rating 9.8
The firm acted professionally at all times
 
Knowledgeable 9.9/10 Knowledgeable Rating 9.9
The firm showed a good knowledge of local market conditions
 
Friendly 9.9/10 Friendly Rating 9.9
The staff are friendly and give clear and helpful information
 
Helpful 10/10 Helpful Rating 10.0
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" We have purchased two properties with Whiteley Helyer. This agent has been unfailingly professional, knowledgeable and supportive throughout the process. We have complete confidence in the services th...."   more
 
" Handled everything for me in a most friendly and professional way. Would not fail to recommend using this private estate agent rather than a member of a big chain. "   more
 
" They were loyal and helpful throughout and easy to get in touch with when in need to advice."   more
 
" The agent Rupert Hart of Whiteley Helyar provided an excellent service, combining a personable approach with a professional service. I would be surprised if any agent in the local area would have a...."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 100%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 100%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 75%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 2
advice 3
buyer 2
estate 2
Excellent 5
feedback 2
good 4
helpful 3
Helyar 2
informed 2
number 2
professional 4
property 4
quickly 2
recommend 2
sale 4
seller 4
service 3
Whiteley 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 28 Dec 2013
Recommended by customer in BA1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached, extended 1970 house and 4 bedrooms, on northern edge of Bath.
 

"We have purchased two properties with Whiteley Helyer. This agent has been unfailingly professional, knowledgeable and supportive throughout the process. We have complete confidence in the services they provide."
 
 
 
 
 
 

Review 21 Dec 2013
Recommended by customer in BA2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Purpose built detached bath bungalow with walled garden. Main road frontage high specification.
 

"Handled everything for me in a most friendly and professional way. Would not fail to recommend using this private estate agent rather than a member of a big chain. "
 
 
 
 
 
 

Review 20 Dec 2013
Recommended by customer in BA2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Victorian terrace in Bath.
 

"They were loyal and helpful throughout and easy to get in touch with when in need to advice."
 
 
 
 
 
 

Review 19 Dec 2013
Recommended by customer in BA1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1960’s detached property in a desirable location in Bath.
 

"The agent Rupert Hart of Whiteley Helyar provided an excellent service, combining a personable approach with a professional service.

I would be surprised if any agent in the local area would have a better knowledge of local market conditions, or was able to provide a better, conduit between seller and buyer."
 
 
 
 
 
 

Review 7 Dec 2013
Recommended by customer in BA1
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached with unusual layout allowing for conversion to integral “Granny flat” – located in Bathford in small modern estate with good views.
 

"We dealt with a number of the team, all with quite different personalities, but all were consistent in their attitude of honesty, fairness and good customer service."
 
 
 
 
 
 

Review 3 Dec 2013
Recommended by customer in BA1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached property in Bath area. Built in 1990.
 

"Excellent. Very patient and as agent for the seller was in regular contact with me, the buyer, to ensure the sale went through as quickly & efficiently as possible. Very good during price negotiation phase as was very honest & I felt I could trust the agent."
 
 
 
 
 
 

Review 22 Nov 2013
Recommended by customer in BA1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom detached property with large garden in quiet village location.
 

"My agents were all very helpful to me, a single seller. All the staff were able to assist me at anytime. They kept me informed at all times as to the progress of the sale."
 
 
 
 
 
 

Review 22 Nov 2013
Recommended by customer in BA2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Individual detached single storey property constructed in 2003 with wonderful views across open countryside. Spacious, light & airy flexible accommodation of 5 double bedrooms, 3 bathrooms, 3 living rooms, utility, double garage, a huge store rooms. Under a sedum planted roof. In the garden stands & grade II listed bathhouse. Parking for many vehicles. Good gardens on all sides with sun terraces, trees & fruit garden, greenhouse & covered wall.
 

"Always there to offer advice & feedback from ‘viewers’. Appts for viewing were always accompanied & on time. Helpful advice when property didn’t sell quickly which then resulted in a good sale. We were shown previews of photographs & brochure and kept "in the loop" at all times. All staff members who came with 'viewees' were well versed in the accommodation & were very professional & relaxed. This estate agent presented our home in the best light & 18 years previously, had also sold that house. I would recommend this estate agent to anyone!"
 
 
 
 
 
 

Review 20 Nov 2013
Recommended by customer in BA2
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Modern bungalow
 

"Acting for us in purchase of property."
 
 
 
 
 
 

Review 20 Nov 2013
Recommended by customer in BA1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End of terrace, 2 bedroom period stone built house. Side area for 3 car parking grade II listed (Georgian regency).
 

"I chose Whiteley Helyar for 3 reasons; acted for sale of neighbour (positive recommendation), acted for seller when I purchased the house (positive experience) and had good rapport with agent who agreed with my assessment of the property. They were excellent throughout giving immediate notification on developments and when problems occurred worked hard to resolved them. I was very happy with the process."
 
 
 
 
 
 

Review 18 Nov 2013
Recommended by customer in BA1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached rural property.
 

"Excellent professional service. We had a number of viewings, feedback was given and we were kept informed at all times. We were also given useful advice on minor alterations prior to marketing the property."
 
 
 
 
 
 

Review 18 Nov 2013
Recommended by customer in BA1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 storey terraced near centre.
 

"Excellent"
 
 
 
 
 
 
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