Brown & Brand - Sales

221 London Road, Hadleigh
Benfleet
Essex
SS7 2RD

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Brown & Brand - Sales 9.8/100
75 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 75 reviews since 2013
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions
 
Friendly 9.9/10 Friendly Rating 9.9
The staff are friendly and give clear and helpful information
 
Helpful 9.8/10 Helpful Rating 9.8
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Brown and Brand were recommended to me by a neighbour. This and their competitive terms convinced me to market the bungalow with them under sole agency. And I am so glad that I did. From the fi...."   more
 
" Friendly service at all times and kept us informed at every step. Would always return phone calls promptly if temporarily unavailable. Always trying to move the sale along as quickly as possible."   more
 
" Brown and Brand were professional and helpful, they listened to the type of property I was looking for and the first property they sent me to was perfect. They have kept me updated the whole way throu...."   more
 
" I found the team very efficient and helpful at all times"   more
 
About Us

Brown & Brand have been serving the local community since its formation in 1983 and are able to assist in all aspects of property matters.

We pride ourselves in putting our customers needs first and offer a personal yet professional service.

This is complimented by being part of a national network with over 700 associated offices with a high profile London presence.

Brown & Brand, supporting your community with unrivalled local knowledge and experience, backed by a national network.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 90%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 66%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 96%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 96%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 85%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 72%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 75%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 91%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 3
aspects 3
B&B 4
bought 4
Brand 29
Brown 30
business 3
buyer 4
buyers 5
chain 3
communication 3
Dawn 6
definitely 3
developments 3
difficult 5
easy 4
efficient 4
estate 7
Excellent 11
extremely 7
friendly 17
good 7
hadleigh 5
HAPPY 7
help 8
helpful 21
highly 10
impressed 5
informed 10
just 5
market 5
Mike 5
pleasure 5
possible 5
process 9
professional 25
property 16
purchase 7
quickly 6
received 7
recommend 18
recommended 5
sale 15
sell 6
selling 11
service 29
sold 6
team 9
Thank 7
updated 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 29 Jun 2016
Recommended by customer in SS7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom bungalow in Thundersley, Essex

"Brown and Brand were recommended to me by a neighbour. This and their competitive terms convinced me to market the bungalow with them under sole agency. And I am so glad that I did.

From the first call to arrange an appointment to the final completion they were of course professional but they were also approachable and friendly and could not do enough to help me through the difficult process of selling my late mother's property. They kept me fully informed at all times and provided regular updates and advice to make the process smooth and as painless as possible.

I cannot recommend them highly enough."
 
 
Team:
Dawn and Olly
 
 
 

Review 12 Nov 2015
Recommended by customer in SS7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroom bungalow in Benfleet area

"Friendly service at all times and kept us informed at every step. Would always return phone calls promptly if temporarily unavailable.
Always trying to move the sale along as quickly as possible."
 
 
Team:
Mike and Oliver
 
 
 

Review 6 Nov 2015
Recommended by customer in SS7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi-detached house. Hadleigh

"Brown and Brand were professional and helpful, they listened to the type of property I was looking for and the first property they sent me to was perfect. They have kept me updated the whole way through the sale. Highly recommended."
 
 
Team:
Mike
 
 
 

Review 24 Oct 2015
Recommended by customer in SS7
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 
Two bed bungalow

"I found the team very efficient and helpful at all times"
 
 
Team:
Dawn and Mike hopkins
 
 
 

Review 22 Apr 2015
Recommended by customer in SS7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed mid terrace House in hadleigh

"We bought our house through Brown and Brand in 2010 and had a great service from Dawn that we wanted to use them again when it came to selling the house and it has been great using then again, this time as a seller."
 
 
Team:
Dawn, Mike
 
 
 

Review 5 Feb 2015
Recommended by customer in SS7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached bungalow situated in Benfleet, Essex

"The sale of my late mother's bungalow was complicated, but the team at Brown and Brand worked every step of the way to make it seamless and possible. As I live in Canada, Paul Brand has been a remarkable resource for me for over ten years, and has patiently advised and helped with many aspects of maintaining and dealing with a property, long distance. When it came to selling, there is no other team I would have considered to sell the bungalow. Mike Hopkins did an outstanding job marketing and selling the property (with help from Dawn). This was achieved in a very short time-frame with a sale at full asking price. At all times, the team are professional, approachable and diligent. They really know what they are doing and kept me updated every step of the way. More importantly, they took the time to understand some of the difficulties surrounding the sale, and always brought a smile to my face with their good humour. To say I danced a HAPPY DANCE on completion of the sale, is an understatement. I thoroughly recommend Brown and Brand and count myself so very fortunate to have had their team on my side. When I am next in England, I am looking forward to thanking them in person."
 
 
Team:
Mike Hopkins, Dawn Arnold, Paul Brand
 
 
 

Review 2 Feb 2015
Recommended by customer in SS6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi detached in Hadleigh Essex

"I wasn't going to use and estate agent at first and only wanted a valuation, but was extremely impressed with the presentation and information given by the agent that I decided to go with them. I am sure glad I did as the first sale fell through but they pulled out all the stops to get another sale as quickly as possible. If I did ever need and estate agent in the future they would be my first port of call."
 
 
Team:
Michael, Mike, Ollie, Dawn
 
 
 

Review 2 Feb 2015
Recommended by customer in SS7
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
detached 4 bedroom house daws heath, essex

"very happy with the service provided

they worked very hard to make sure that the sale and purchase went through"
 
 
Team:
Mike Hopkins
 
 
 

Review 30 Jan 2015
Recommended by customer in SS7
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed semi detached bungalow in thundersley

"Brown and Brand was very helpful throughout the process.
Dawn and Mike from hadleigh branch always kept my up to date.
"
 
 
Team:
Mike and Dawn
 
 
 

Review 27 Jan 2015
Recommended by customer in SS7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow, Thundersley

"I haven't used the firm before but I have been delighted with the service provided by Brown & Brand for both the sale and purchase of properties. Their communication has been excellent throughout the period and they have stuck true to their word."
 
 
Team:
Oliver Hume and Dawn Arnold
 
 
 

Review 27 Jan 2015
Recommended by customer in SS7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached bungalow. Thundersley.

"Both Oliver & Dawn were always very pleasant, helpful and professional.
We have not used this firm before but would highly recommend it to others.
"
 
 
Team:
Oliver Hume, Dawn
 
 
 

Review 25 Jan 2015
Recommended by customer in SS7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3-bedroomed detached house in Hadleigh Essex

"Excellent service at all times. The property was empty, and I do not live locally, and so I had to call on the firm's services and good will frequently. They were always willing to help, and offered sound and practical advice when it was needed.

I do not live locally and have not used the firm previously."
 
 
Team:
Mike, Ollie, Dawn, Pat
 
 
 

Review 10 Jan 2015
Recommended by customer in Ss7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi detached house in Benfleet Essex

"An EXCELLENT company to have work for us."
 
 
Team:
Mike Hopkins, Ollie Hume, Dawn Arnold
 
 
 

Review 21 Nov 2014
Recommended by customer in SS7
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached double fronted late Victorian 2 bedroom house with large garden in Hadleigh.

"The selling procedure was made easy by the competent operation of Brown & Brand and the experienced personnel involved."
 
 
Team:
Mike Hopkins, Pat Slaymaker, Oliver Hume.
 
 
 

Review 14 Nov 2014
Recommended by customer in SS7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed, terrace house Hadleigh

"We have used Brown and Brand before and always found them helpful and friendly!"
 
 
Team:
Mike, Dawn and Ollie
 
 
 

Review 14 Nov 2014
Recommended by customer in SS7
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed semi detached house in Hadleigh, Essex.

"Overall we were very pleased with the service we received. We had recently just bought and sold another property through other agents and the level of service was surpassed by Brown and Brand and the team.
Everyone we spoke with seemed to know about where we were in the selling process and if questions had to be asked they would always give regular feedback.

I would always recommend Brown and Brand."
 
 
Team:
Dawn, Olly, Mike and Michael.
 
 
 

Review 3 Nov 2014
Recommended by customer in CM9
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed semi detached bungalow

"none"
 
 
 
 

Review 10 Oct 2014
Recommended by customer in NR25
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1930 bungalow Hadleigh essex

"Very pleased with the way the sale was conducted.we were kept informed of all developments at all times. we would not hesitate to recommend this company to family and friends in the future. It was a pleasure to do business with them."
 
 
Team:
Mike Hopkins
 
 
 

Review 22 Sep 2014
Recommended by customer in Ss7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bed bungalow in hadleigh

"We have found Brown & Brown to be very professional and helpful during our house buying period."
 
 
Team:
Olly
 
 
 

Review 19 Sep 2014
Recommended by customer in SS7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 5 bedroom bungalow in Essex

"Superb firm - staff excellent, couldn't fault their service in any way. Would recommend to anyone selling a property in the area."
 
 
Team:
Ollie & Mike
 
 
 
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