Countryside Estates - Sales

205 High Road
Benfleet
Essex
SS7 5HY

51.5513, 0.5617

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating 9.8/10
239 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.8/10 Overall Rating 9.8/10
Based on 239 reviews since 2011
 
 
 
Professional
9.8/10 Professional Rating 9.8
The firm acted professionally at all times

 
Knowledgeable
9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions

 
Friendly
9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information

 
Helpful
9.8/10 Helpful Rating 9.8
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" From start to finish Countryside Benfleet office acted in a very professional manner offering useful information and keeping us informed through the entire purchase process."   more
 
" We returned to the company to sell our property after buying it originally from them as we were more than happy with our previous experience with them. Our request for valuation was followed up prompt...."   more
 
" We were very pleasesd with the service guidance and help we received buying and selling was made very easy thanks to all the staff would highly recommend them to family and friends."   more
 
" I have been building and selling new houses through agents for many years, I am pleased to say that the Countryside Estates team are the most knowledgeable, professional and successful at selling new ...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 91%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 89%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 97%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 91%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 76%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 88%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 98%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 97%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 14
Andy 27
Benfleet 23
best 15
buyers 12
buying 25
calls 11
chain 13
class 11
communication 17
Countryside 107
definitely 22
efficient 13
estate 35
Estates 71
excellent 37
Exchange 10
experience 13
extremely 34
family 15
friendly 43
good 35
great 16
happy 23
help 20
helpful 73
highly 21
impressed 15
informed 35
knowledge 15
market 17
pleased 22
process 52
professional 93
property 68
purchase 33
really 15
received 20
recommend 63
recommending 17
Richard 24
sale 50
sell 20
selling 22
service 84
sold 19
Stephanie 59
team 39
Thank 24
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
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Review 17 Jul 2017
Recommended by customer in SS7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.5658, 0.5792
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
4 bedroom detached, Benfleet essex
 
Cost: £560
 

" From start to finish Countryside Benfleet office acted in a very professional manner offering useful information and keeping us informed through the entire purchase process. "
 
 
Team:
Richard
 
 
 


Review 2 Jun 2017
Recommended by customer in SS7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.5626, 0.5511
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Four bedroom detached house in Benfleet.
 
Cost: £500000
 

" We returned to the company to sell our property after buying it originally from them as we were more than happy with our previous experience with them. Our request for valuation was followed up promptly and advertising and marketing was excellent which resulted in a fast sale for the asking price. From the day of the agreed sale the company remained attentive and helped guide us through the process. "
 
 
Team:
Richard Buxton and his staff
 
 
 


Review 31 May 2017
Recommended by customer in SS7
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.5497, 0.5688
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
The property is a 4 bed detatched house with private driveway and private shared access from the main road
 
Cost: £765000
 

" We were very pleasesd with the service guidance and help we received buying and selling was made very easy thanks to all the staff would highly recommend them to family and friends. "
 
 
Team:
Syephanie
 
 
 


Review 23 May 2017
Recommended by customer in SS7

 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.5757, 0.5803
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
13 new properties in a gated development in Thundersley
 
Cost: £1100000
 

" I have been building and selling new houses through agents for many years, I am pleased to say that the Countryside Estates team are the most knowledgeable, professional and successful at selling new houses in my memory. "
 
 
Team:
All the team
 
 
 


Review 18 May 2017
Recommended by customer in CT6
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.3682, 1.1583
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
4 bed detached house in Benfleet Essex
 
Cost: £500000
 

" The support between having an offer accepted and reaching Exchange, specifically through Richard Buxton, was first class especially considering the size and difficulty of our chain. Richard provided clear updates, chased up and down the chain and pushed to get to exchange. "
 
 
Team:
Richard Buxton
 
 
 


Review 3 May 2017
Recommended by customer in SS7
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.5552, 0.5508
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Four bed detached house in benfleet
 
Cost: £372000
 

" I have been very impressed with all of the team at contryside benfleet in particular Stephanie. Along all steps of the process she was professional and always kept me updated(even better than our own estate agents) when on leave the details were always passed on to another team member in case of any problems. She became the one person in the whole chain that I could trust and rely on for information. I would highly recommend the whole team to other people. "
 
 
Team:
Stephanie and Richard
 
 
 


Review 2 May 2017
Recommended by customer in SS7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
51.5587, 0.5952
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
4 bed detached chalet bungalow in Benfleet, Essex
 
Cost: £695000
 

" The entire team at Countryside Estates have been brilliant from start to finish. This is the third time I have sold a property with their support and on each occasion the service, local knowledge and personal touch have been absolutely first class. I simply cannot fault them and would not hesitate to recommend them. Richard and the entire time managed a complex and lengthy chain on my behalf. Their perseverance and proactivity was key to getting things done and the contracts exchanged. They were also great at keeping me up-to-date with progress throughout. Thank you.
"
 
 
Team:
Richard, Stephanie, Nigel and Andy
 
 
 


Review 27 Apr 2017
Recommended by customer in SS7
 My Age: 40 - 49 
 I'm: Female 

51.5464, 0.5686
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
House Sale/Purchase Benfleet Sale 372K Purchase 695K

" I was more than happy with the communication recvd, we hadn't sold/purchased for 10years and I was guided through procedures at my request to help the process move swiftly. The whole experience has been long and drawn out however this is by no means any reflection on the level of service recvd from Stephanie but other Estate Agents (of which I will never use).
Stephanie sold us our property we currently live in approximately 10years ago & should we decide to move in the future I will return back to Countryside Estates and would definitely recommend to my Family and Friends.
"
 
 
Team:
Stephanie & Richard
 
 
 


Review 24 Apr 2017
Recommended by customer in SS7
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
51.5458, 0.5690
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
2 bedroomed semi-detached bungalow in Benfleet.
 
Cost: £335
 

" We have nothing but good things to say about our experience with Stephanie at Countryside. From the moment I met Stephanie I had full confidence in her ability. She is confident and clearly knows what she is doing. Every call I made or email to Stephanie was dealt with professionally and promptly. We had a slight concern with our buyer at quite a late stage and I actually said to my husband, "I am not worried, I have full confidence in Stephanie and I know she will sort this out" and I was right. I wouldn't hesitate to use Stephanie again and I would highly recommend her to friends/family that were thinking of moving. "
 
 
Team:
Stephanie Jones.
 
 
 


Review 20 Apr 2017
Recommended by customer in SS7
 My Age: 30 - 39 
 I'm: Female 

 I have known this business: 1 - 5 years 
51.5452, 0.5661
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
A 4 bedroom detached property in south Benfleet
 
Cost: £460000
 

" We were very happy with everything..very helpful & professional all the time..thank you x "
 
 
Team:
Stephanie & Andy
 
 
 


Review 10 Apr 2017
Recommended by customer in ss92
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.5466, 0.6443
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
selling 4 bed semi Leigh on Sea
 
Cost: £600000
 

" Very Professional. Did what they said they would. House sold to first viewer. Painless experience. "
 
 
Team:
Stephanie
 
 
 


Review 6 Apr 2017
Recommended by customer in SS7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
51.5699, 0.5800
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Bungalow in Benfleet

" I have used Countryside Estates to sell at least three properties. I've always dealt with Andy Pollock who is professional, courteous and very knowledgeable. The whole process has always been smooth from start to finish and Andy has always kept me fully informed of developments. The rest of the team in the Benfleet office are also extremely helpful and are always friendly and approachable.
I would not trust any other Estate Agency to market and sell my property as with Countryside I know I can trust them. "
 
 
Team:
Andy Pollock
 
 
 


Review 6 Apr 2017
Recommended by customer in SS7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
51.5699, 0.5800
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Bungalow in Benfleet

" I have used Countryside Estates to sell at least three properties. I've always dealt with Andy Pollock who is professional, courteous and very knowledgeable. The whole process has always been smooth from start to finish and Andy has always kept me fully informed of developments. The rest of the team in the Benfleet office are also extremely helpful and are always friendly and approachable.
I would not trust any other Estate Agency to market and sell my property as with Countryside I know I can trust them. "
 
 
Team:
Andy Pollock
 
 
 


Review 5 Apr 2017
Recommended by customer in SS7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.5563, 0.6127
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
5 Bedroom Detached House Hadleigh Essex
 
Cost: £875000
 

" From the very first meeting we had with Countryside Estates we knew we had made the right choice in who we wanted to sell our property through. At every step we received excellent & professional advise and at all times we felt 100% confident that we would sell our property. "
 
 
Team:
Nigel & Richard
 
 
 


Review 28 Mar 2017
Recommended by customer in SS9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
51.5469, 0.6580
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Semi-detached house in Leigh-on-Sea, Essex
 
Cost: £600000
 

" We found the agency very satisfactory on all counts - Stephanie at the Benfleet branch of CE was always helpful, friendly and professional. Whe she wasn't available in the office, other members of the team seemed up to date with our case and were very helpful also. "
 
 
Team:
Stephanie and Nigel
 
 
 


Review 27 Mar 2017
Recommended by customer in SS7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.5700, 0.5677
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Semi detached house
 
Cost: £360000
 

" We were so impressed with the whole process. The team at the office were excellent at all times. Andy was exceptional. He was always on hand and dealt with us personally. He always went the extra mile and always exceeded our expectations. Overall a very pleasant person to deal with and we would highly recommend his professionalism and expertise to anyone buying or selling.
Thank you "
 
 
Team:
Andy
 
 
 


Review 5 Mar 2017
Recommended by customer in SS7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.5537, 0.5463
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
3 bedroom semi-detached chalet bungalow, Benfleet.
 
Cost: £325000
 

" Stephanie and the team from Countryside Estates were a pleasure to deal with throughout the whole process of selling our property. Stephanie was polite, knowledgeable and professional and kept us well informed throughout. I would not hesitate to recommend Countryside Estates to anyone wanting to sell their property. "
 
 
Team:
Stephanie Jones, Joe
 
 
 


Review 5 Mar 2017
Recommended by customer in SS8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.5218, 0.5847
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
One bedroom detached bungalow in Canvey Island, Essex
 
Cost: £185000
 

" I dealt with both Stephanie and Joe and I can confirm that both were extremely professional, helpful and knowledgeable at all times. They knew the local market very well and kept me abreast of all information throughout the purchasing process. The liaison they maintained with myself, sellers and both sides of solicitors was extremely helpful. They remained on top of the whole process, always having up to date and helpful information to provide. No matter what questions I asked or information/advice I requested/needed a 100% response was always given. I was never left waiting for a call back or having to chase, my calls were dealt with either straight away or I was called back the same day.

Even when I wanted to view the property at short notice to ensure works had been carried out, Joe organised this immediately. Joe was always genuine, professional and helpful on every occasion I met him, a very nice chap. I never actually met Stephanie but that was not necessary as the relationship she built with me over the telephone provided me with plenty of confidence in her abilities to deal with the whole process. Stephanie is as genuine and nice as Joe, a great double act in my opinion!

Having had a previous bad experience with another local estate agent before this purchase, and the fact that historically estate agents tend to have a negative stereotype, it was an absolute pleasure to deal with this agency and their representatives.

On the day I picked up the keys to the property I had purchased, I was given a beautiful bouquet of flowers which was a wonderful surprise and totally unexpected. It just proved again how nice this agency are and that they always go the extra mile for their clients.

I would have no hesitate in recommending this agency, and would also use them myself in the future should I be selling or buying properties. "
 
 
Team:
Stephanie Jones & Joe
 
 
 


Review 3 Mar 2017
Recommended by customer in SS7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.5452, 0.5661
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
A four bed detached house in Benfleet
 
Cost: £460000
 

" Outstanding service. Stephanie was extremely professional, polite, friendly and helpful. She has so much knowledge of the local area and is so experienced in the art of home selling, I would never want to use anyone else. "
 
 
Team:
Stephanie jones
 
 
 


Review 28 Feb 2017
Recommended by customer in Sw12
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.4411, -0.1613
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
3 bedroom house in Leigh on Sea
 
Cost: £465000
 

" We were really pleased with the experience we had with Countyside Estates. We had a few ups and downs during the process of our purchase and we always felt supported and that we were always kept fully informed. We can't wait to move into our new house! "
 
 
Team:
Andy Pollock
 
 
 

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