Countryside Estates - Sales

205 High Road
Benfleet
Essex
SS7 5HY

51.5513, 0.5617

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating 9.8/10
243 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 243 reviews since 2011
 
 
 
Professional 9.8/10 Professional Rating 9.8
The firm acted professionally at all times

 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions

 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information

 
Helpful 9.8/10 Helpful Rating 9.8
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Richard is very freindly,helpful and knowledgeable and I would certainly use him agin if needed."   more
 
" In total an excellent service! Thank you to all the team at Countryside Estates."   more
 
" I am so grateful to countryside estates. They marketed my property correctly and every potential buyer who viewed my house was the right person for my house. From the moment I sold my house they wer...."   more
 
" Countryside estates have been professional, accurate and a pleasure to deal with throughout the process. From the initial meeting their understanding of current market conditions was honest and ac...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 91%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 90%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 97%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 91%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 77%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 88%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 98%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 97%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 14
Andy 27
Benfleet 23
best 16
buyer 10
buyers 12
buying 25
calls 12
chain 13
class 12
communication 18
Countryside 110
definitely 22
efficient 13
estate 35
Estates 75
excellent 38
extremely 35
family 15
friendly 43
Good 35
great 16
happy 23
hard 15
help 20
helpful 73
highly 22
impressed 15
informed 35
knowledge 15
market 18
pleased 22
process 53
professional 94
property 70
purchase 34
Really 15
received 20
recommend 65
recommending 17
Richard 25
sale 51
sell 21
selling 22
service 86
sold 20
Stephanie 60
team 40
Thank 26
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 11 Oct 2017
Recommended by customer in SS13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
51.5725, 0.5343
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Bedroom Bungalow in Bowers Gifford. In the Family for over 50 years.
 
Cost: £257000
 

"Richard is very freindly,helpful and knowledgeable and I would certainly use him agin if needed."
 
 
Team:
Richard Buxton
 
 
 


Review 11 Oct 2017
Recommended by customer in SS7
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.5500, 0.5518
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom house, driveway and garage!
 
Cost: £275000
 

"In total an excellent service! Thank you to all the team at Countryside Estates."
 
 
Team:
Richard and Andy.
 
 
 


Review 17 Aug 2017
Recommended by customer in SS7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
51.5518, 0.5474
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom chalet bungalow in Benfleet essex
 
Cost: £320000
 

"I am so grateful to countryside estates. They marketed my property correctly and every potential buyer who viewed my house was the right person for my house.
From the moment I sold my house they were in touch right up to completion. Without Stephanie making phone calls and sorting things between me and the buyer we would have not made it to completion so quickly.
So I would recommend Stephanie and countryside to all.
Thank you again it was a first class service"
 
 
Team:
Stephanie but all the staff were helpful
 
 
 


Review 1 Aug 2017
Recommended by customer in SS75
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.5492, 0.5591
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached House Three bedroom One bathroom Close to the station Good standard Decorated to a high standard throughout
 
Cost: £325000
 

"Countryside estates have been professional, accurate and a pleasure to deal with throughout the process.

From the initial meeting their understanding of current market conditions was honest and accurate and their knowledgable advise lead to the sale of my property within one week.

The viewing process was managed effectively and efficiently and communication regarding arranging viewings and feedback was clear, concise and timely.

After the offer was accept the level of support continued throughout the process. During this time their advise and guidance was extremely valuable and they were willing to assist in not just the sale of my property but also any questions or queries regarding my purchase. It truly felt that they were working hard for my best interests with all parties involved.

Whenever I called the office a member of staff was available and even if they were not specifically involved in my sale they were knowledgable and able to answer any questions.

The guidance and advise from start to finish was first rate and I couldn't recommend Countryside Estates enough and would highly recommend them to anyone who was looking to sell their property."
 
 
Team:
Stephanie Jones, Joe White
 
 
 


Review 17 Jul 2017
Recommended by customer in SS7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.5658, 0.5792
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom detached, Benfleet essex
 
Cost: £560
 

"From start to finish Countryside Benfleet office acted in a very professional manner offering useful information and keeping us informed through the entire purchase process."
 
 
Team:
Richard
 
 
 


Review 2 Jun 2017
Recommended by customer in SS7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.5626, 0.5511
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four bedroom detached house in Benfleet.
 
Cost: £500000
 

"We returned to the company to sell our property after buying it originally from them as we were more than happy with our previous experience with them. Our request for valuation was followed up promptly and advertising and marketing was excellent which resulted in a fast sale for the asking price. From the day of the agreed sale the company remained attentive and helped guide us through the process."
 
 
Team:
Richard Buxton and his staff
 
 
 


Review 31 May 2017
Recommended by customer in SS7
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.5497, 0.5688
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
The property is a 4 bed detatched house with private driveway and private shared access from the main road
 
Cost: £765000
 

"We were very pleasesd with the service guidance and help we received buying and selling was made very easy thanks to all the staff would highly recommend them to family and friends."
 
 
Team:
Syephanie
 
 
 


Review 23 May 2017
Recommended by customer in SS7

 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.5757, 0.5803
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
13 new properties in a gated development in Thundersley
 
Cost: £1100000
 

"I have been building and selling new houses through agents for many years, I am pleased to say that the Countryside Estates team are the most knowledgeable, professional and successful at selling new houses in my memory."
 
 
Team:
All the team
 
 
 


Review 18 May 2017
Recommended by customer in CT6
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.3682, 1.1583
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached house in Benfleet Essex
 
Cost: £500000
 

"The support between having an offer accepted and reaching Exchange, specifically through Richard Buxton, was first class especially considering the size and difficulty of our chain. Richard provided clear updates, chased up and down the chain and pushed to get to exchange."
 
 
Team:
Richard Buxton
 
 
 


Review 3 May 2017
Recommended by customer in SS7
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.5552, 0.5508
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four bed detached house in benfleet
 
Cost: £372000
 

"I have been very impressed with all of the team at contryside benfleet in particular Stephanie. Along all steps of the process she was professional and always kept me updated(even better than our own estate agents) when on leave the details were always passed on to another team member in case of any problems. She became the one person in the whole chain that I could trust and rely on for information. I would highly recommend the whole team to other people."
 
 
Team:
Stephanie and Richard
 
 
 

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