Robinson Portfolio - Sales

72 Whiting Street
Bury St. Edmunds
Suffolk
IP33 1NR

52.2430, 0.7129

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating 9.9/10
16 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 16 reviews since 2010
 
 
 
Professional 9.9/10 Professional Rating 9.9
The firm acted professionally at all times

 
Knowledgeable 9.9/10 Knowledgeable Rating 9.9
The firm showed a good knowledge of local market conditions

 
Friendly 9.9/10 Friendly Rating 9.9
The staff are friendly and give clear and helpful information

 
Helpful 9.7/10 Helpful Rating 9.7
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" First class service we were kept updated from first connect to completion. Would recommend without doubt."   more
 
" I must have visited the property 10+ times before actually getting the keys. Each time the agents were very accommodating & nothing was too much trouble. Very nice telephone manner and have continued ...."   more
 
" Great estate agents, friendly and very good communication skills. Would recommend them to anyone. Well done to all of the team."   more
 
" Provide a hands on service to ease the sale and process through to completion."   more
 
About Us


Robinson's Portfolio is a traditional estate agency, offering a personal service to our clients. Specialising in character and individual homes in the Bury St Edmunds and surrounding areas.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 78%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 50%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 78%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 67%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 33%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

communication 2
excellent 2
friendly 2
helpful 2
professional 2
property 3
purchase 4
recommend 2
sale 2
service 4
smoothly 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 May 2014
Recommended by customer in IP30
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.2081, 0.8662
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Period listed property with potential building plots.
 
 
 
 
 


Review 4 Apr 2014
Recommended by customer in IP29
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.1627, 0.7124
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom bungalow detached. Rural area.
 
Cost: £176000

"First class service we were kept updated from first connect to completion. Would recommend without doubt."
 
 
 
 
 
 


Review 24 Mar 2014
Recommended by customer in IP33
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.2482, 0.6697
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A converted barn in semi rural location. Part shared with 3 other owners in semi detached.
 
Cost: £380000

"I must have visited the property 10+ times before actually getting the keys. Each time the agents were very accommodating & nothing was too much trouble. Very nice telephone manner and have continued to be helpful. Probably the easiest house purchase I have ever done!"
 
 
 
 
 
 


Review 21 Mar 2014
Recommended by customer in IP30
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.2362, 0.8284
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bed detached house with 1 acre of land. Built 1995, semi rural.
 
Cost: £500000

"Great estate agents, friendly and very good communication skills. Would recommend them to anyone. Well done to all of the team."
 
 
 
 
 
 


Review 19 Mar 2014
Recommended by customer in IP30
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.2149, 0.9066
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four bedroom new build- new estate, rural views.
 
Cost: £430000

"Provide a hands on service to ease the sale and process through to completion."
 
 
 
 
 
 


Review 17 Mar 2014
Recommended by customer in IP30
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
52.2333, 0.8730
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Attached large house on 50 acres.
 
Cost: £870000

"Excellent communication and overall service."
 
 
 
 
 
 


Review 17 Mar 2014
Recommended by customer in IP30
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.2314, 0.9150
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Large bungalow with suitable accommodation for two generations having own space in a rural location.
 
Cost: £400000

"My Robinson was very friendly, helpful & professional, as were all his staff. He secured the purchase of our home which we had been searching for, for a very long time, as our requirements were quite complex. It is a perfect home."
 
 
 
 
 
 


Review 14 Mar 2014
Recommended by customer in IP29
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
52.1627, 0.7124
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow rural location.
 
Cost: £176000

"Purchase handled well and sale proceeded smoothly."
 
 
 
 
 
 


Review 13 Mar 2014
Recommended by customer in IP31
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.3544, 0.8888
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Period property in village setting (detached). Lots of original features.
 
Cost: £225000

"Absolutely fantastic service as always. Have used this firm on many occasions and would always go back. Very professional, honest & reliable service. Cannot recommend highly enough."
 
 
 
 
 
 


Review 13 Mar 2014
Recommended by customer in IP14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.2197, 0.9663
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1854 barn conversion. 3 bed semi detached. Rural village.
 
Cost: £385000
 
 
 
 


Review 12 Mar 2014
Recommended by customer in IP33
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.2402, 0.7205
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed terrace in town.
 
Cost: £250000
 
 
 
 


Review 1 Jul 2010
Recommended by customer in IP33
52.2424, 0.7160
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Town house
 
Cost: £415000

"It is hard to imagine what this firm could do to improve their performance - short of providing canapé’s and champagne!"
 
 
 
 
 
 


Review 30 Jun 2010
Recommended by customer in IP30
52.1934, 0.8938
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cost: £260000

"No adverse comments to make the purchase of the property went very smoothly."
 
 
 
 
 
 


Review 26 Jun 2010
Recommended by customer in IP14
52.2391, 0.9712
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 


Review 24 Jun 2010
Recommended by customer in IP33
52.2467, 0.6877
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 1930's brick built house with converted loft.
 
Cost: £365000

"This agent is excellent we have used them to both buy and sell the above property and both times the service was exceptional."
 
 
 
 
 
 


Review 24 Jun 2010
Recommended by customer in IP29
52.2217, 0.6739
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom 1970's Georgian style.
 
Cost: £265000
 
 
 
 

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