Andrews Estate Agents - Lettings

11 Bath Road
Cheltenham
Gloucestershire
GL53 7HG

Estate Agents

Listed under:  Lettings Agents
75% recommended   Rating Andrews Estate Agents - Lettings 8.9/100
4 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
 8.9 /10 Overall Rating 8.9/10
Based on 4 reviews since 2014
 
 
 
Professional 9.3/10 Professional Rating 9.3
The firm acted professionally at all times
 
Knowledgeable 8.3/10 Knowledgeable Rating 8.3
The firm showed a good knowledge of local market conditions
 
Friendly 9/10 Friendly Rating 9.0
The staff are friendly and give clear and helpful information
 
Helpful 9/10 Helpful Rating 9.0
The firm helped in the negotiations between landlord and tenant
 
 
 
Recent Reviews 
 
" From viewing to collecting the keys took 9 days. Andrews were helpful at every stage and I have full confidence in their management of the property."   more
 
" This is the first time I have used Andrew Lettings in Cheltenham and the service I received was exceptional. From the initial booking of the viewing/viewing with Vicky and the signing of agreement wit...."   more
 
" I have no concerns about Andrews. they are helpful and pleasant to deal with. They are professional and reliable."   more
 
" Generally they manage it well, but their overall costs are expensive. Extras - both at the initial phase and during the tenancy - add up. Some of these are fixed costs, so might be more attractive on ...."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Landlords: Ombudsman: 50%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Landlords: Advice: 100%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
 
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
 
Landlords: Viewing: 100%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
 
Landlords: Marketing: 50%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
 
Landlords: Client Account: 100%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
 
Landlords: Deposit Scheme: 100%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
 
Landlords: References: 100%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
 
Tenants: Ombudsman: 50%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 100%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 100%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Deposit Scheme: 100%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
 
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 100%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Andrews 3
Exchange 2
helpful 3
Landlord 2
property 3
accept 1
agreement 1
appreciated 1
awaiting 1
booking 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 27 Feb 2014
Recommended by customer in GL52
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bed mid-terrace

"From viewing to collecting the keys took 9 days. Andrews were helpful at every stage and I have full confidence in their management of the property."
 
 
 
 

Review 26 Feb 2014
Recommended by customer in GL51
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bed house in Cheltenham.

"This is the first time I have used Andrew Lettings in Cheltenham and the service I received was exceptional. From the initial booking of the viewing/viewing with Vicky and the signing of agreement with Emma, I can not fault the service. My family and I were in a position of awaiting an exchange date on our Property. We viewed our rental property in good time and loved it from the minute we stepped in the door. Vicky was so polite and helpful which enhanced our view of the property. We then encountered about a 10 day period of waiting to exchange. During this time Vicky and Emma kept in touch with me daily to keep me updated with the position on the property. This was much appreciated as I was keen not to miss out on this Property. They also contacted the Landlord to let them know that we wanted the property but it was just a case of waiting for the exchange date. This dragged on and on. The Landlord was happy to accept us as tenants but at this point the property was still on the market. Another person then viewed the property and made an offer to take it. At this point Vicky/Emma discussed with the landlord again. The landlord still wanting to accept us as tenants as we wanted a longer rental period and could move straight away. I feel if it wasn't for Vicky and Emma's help, we would have missed out on the property. Exchange finally happened and then we were passed on to Yvette to finalise the rental agreement. Again the service received from Yvette was second to none. My overall experience of using Andrews was one I will remember and I would definitely recommend them to my family and friends. The ladies were so helpful and went through my stress with me whilst waiting to exchange. You should be very proud of your team in Cheltenham. Thanks for giving me and my family a lovely home we can enjoy."
 
 
Team:
Emma Leach, Vicky Trunkfield, Yvette Hannay
 
 
 

Review 25 Feb 2014
Recommended by customer in GL52
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bed family house in a quiet new estate in a suburb of Cheltenham.

"I have no concerns about Andrews. they are helpful and pleasant to deal with. They are professional and reliable."
 
 
Team:
Vicky Trunkfield
 
 
 

Review 25 Feb 2014
Not Recommended by customer in GL50
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bed Victorian terrace in Cheltenham

"Generally they manage it well, but their overall costs are expensive. Extras - both at the initial phase and during the tenancy - add up. Some of these are fixed costs, so might be more attractive on a higher value rental. They're good, but not good value for money - I'd be hesitant to recommend them for that reason."
 
 
 
 
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