Northwood - Lettings

97 Hewlett Road
Cheltenham
Gloucestershire
GL52 6BB

Estate Agents

Listed under:  Lettings Agents
90% recommended   Rating Northwood - Lettings 9.2/100
10 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
 9.2 /10 Overall Rating 9.2/10
Based on 10 reviews since 2013
 
 
 
Professional 9.2/10 Professional Rating 9.2
The firm acted professionally at all times
 
Knowledgeable 9.2/10 Knowledgeable Rating 9.2
The firm showed a good knowledge of local market conditions
 
Friendly 9.2/10 Friendly Rating 9.2
The staff are friendly and give clear and helpful information
 
Helpful 9.3/10 Helpful Rating 9.3
The firm helped in the negotiations between landlord and tenant
 
 
 
Recent Reviews 
 
" The agent has been fantastic at sorting out any issue’s we've had since moving here in Oct."   more
 
" I’ve dealt with many agents as i have several properties Northwood Cheltenham have been by for the best."   more
 
" Very good"   more
 
" Very happy with the service I received."   more
 
About Us


Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Landlords: Ombudsman: 83%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Landlords: Advice: 100%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
 
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
 
Landlords: Viewing: 100%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
 
Landlords: Marketing: 50%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
 
Landlords: Client Account: 75%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
 
Landlords: Deposit Scheme: 100%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
 
Landlords: References: 100%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
 
Tenants: Ombudsman: 100%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 67%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 100%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Deposit Scheme: 88%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
 
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 100%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

good 4
service 2
agent/ll 1
benefit 1
best 1
Cheltenham 1
consume 1
doubt 1
flat 1
happy 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 17 Dec 2013
Recommended by customer in GL51
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
4 bed detached house. Large garden, new kitchen/dinner. In a no through road, semi rural location.
 

"The agent has been fantastic at sorting out any issue’s we've had since moving here in Oct."
 
 
 
 
 
 

Review 7 Dec 2013
Recommended by customer in GL52
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
End of terrace modern three bed house on new housing estate.
 

"I’ve dealt with many agents as i have several properties Northwood Cheltenham have been by for the best."
 
 
 
 
 
 

Review 28 Nov 2013
No Recommendation by customer in GL51
 
 
Satisfaction Ratings
 
Professional 6/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 6/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
4 bed semi.
 
 
 
 
 

Review 27 Nov 2013
Recommended by customer in GL52
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
1930 terrace brick & slate, 2 beds, lounge, & room extended kitchen. Rear garden. Quiet street about 1 mile from centre.
 

"Very good"
 
 
 
 
 
 

Review 22 Nov 2013
Recommended by customer in GL3
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Detached 3 bed in good area.
 

"Very happy with the service I received."
 
 
 
 
 
 

Review 21 Nov 2013
Recommended by customer in GL2
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
5 bedroom huge lounge, double garage, huge car park, conservatory, modern kitchen, lone standing property, tiled passage & kitchen & cons.
 

"Very good, but this consumer survey should have been issued within 30 days after moving into the new home as I cannot remember if all these questions/points were mentioned by the agent / ll but I have given them the benefit of the doubt."
 
 
 
 
 
 

Review 19 Nov 2013
Recommended by customer in GL51
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
It is a one bedroom flat with open living/kitchen space.
 

"The service has been very good. The manager Nikki Ponsford has a lot of knowledge so we trust the agent to do a good job in managing the flat for us."
 
 
 
 
 
 

Review 18 Nov 2013
Recommended by customer in GL2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
New build, large house, conservatory, double garage.
 

"Very good, professional company."
 
 
 
 
 
 

Review 18 Nov 2013
Recommended by customer in GL51
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 
Outskirts of Cheltenham, extended 6/7 years ago big 4/5 bed house – big garden – 3 toilets big kitchen.
 

"Pleased with agent and would recommend."
 
 
 
 
 
 

Review 15 Nov 2013
Recommended by customer in GL3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bedroom house – modern new build on quiet residential estate.
 

"Very informative & helpful. Always kept me updated."
 
 
 
 
 
 
Back to top

1