Tayler and Fletcher - Sales

The Square, Stow on the Wold
Cheltenham
Gloucestershire
GL54 1BL

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Tayler and Fletcher - Sales 9.8/100
20 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 20 reviews since 2008
 
 
 
Professional 9.8/10 Professional Rating 9.8
The firm acted professionally at all times
 
Knowledgeable 9.8/10 Knowledgeable Rating 9.8
The firm showed a good knowledge of local market conditions
 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information
 
Helpful 9.8/10 Helpful Rating 9.8
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Excellent service from all staff, especially Joan who made a very stress ful situation much easier to cope with so many thanks to all at Taylor Fletcher!"   more
 
" Edward Bagnall spent some time dealing with potential planning issue and negotiating with a developer. "   more
 
" Had to come down from original price to sell, and took rather a long time."   more
 
" The sale was handled very efficiently with a very helpful, knowledgeable personal service form the estate agent, who kept us informed at all times."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 82%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 83%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 91%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 89%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 67%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 67%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

auction 2
efficiently 2
Excellent 3
Extremely 2
Fletcher 2
friendly 2
good 3
helpful 7
parties 2
professional 2
Property 2
purchase 2
received 3
recommend 3
sale 2
satisfied 2
selling 2
service 7
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 1 Sep 2014
Recommended by customer in GL54
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed detached chalet bungalow.
 

"Excellent service from all staff, especially Joan who made a very stress ful situation much easier to cope with so many thanks to all at Taylor Fletcher!"
 
 
 
 
 
 

Review 29 Aug 2014
Recommended by customer in GL54
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Standard property with large garden.
 

"Edward Bagnall spent some time dealing with potential planning issue and negotiating with a developer. "
 
 
 
 
 
 

Review 27 Aug 2014
Recommended by customer in GL54
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow in quite part of stow in cul-de-sac.
 
 
 
 
 

Review 27 Aug 2014
Recommended by customer in GL54
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached house. Stow-on-the-Wold. Lovely views from back of house.
 

"Had to come down from original price to sell, and took rather a long time."
 
 
 
 
 
 

Review 27 Aug 2014
Recommended by customer in GL54
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached 2 bed bungalow in small Cotswold town – close to centre.
 

"The sale was handled very efficiently with a very helpful, knowledgeable personal service form the estate agent, who kept us informed at all times."
 
 
 
 
 
 

Review 23 Aug 2014
Recommended by customer in GL54
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1960’s 2 bed semi – detached house. Stow - on – the Word, Gloucestershire.
 
 
 
 
 

Review 21 Aug 2014
Recommended by customer in GL54
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
6 bedroom terraced town house with the front of the building from late G8 with a modern extension. Centre of town with all amenities on the door step.
 

"The service provided by Tayler & Fletcher was exemplary, bringing the needs of the vendor and ourselves, through a protracted process. At all times courteous and understanding, the needs of all parties. The local knowledge before and since the purchase has been most welcome and we shall certainly recommend and use them in future."
 
 
 
 
 
 

Review 20 Aug 2014
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 
Two bedroom semi detached stone cottage in need of refurbishment in a popular Cotswold town.
 

"Property was sold by auction and a good price was received for it."
 
 
 
 
 
 

Review 22 Jan 2008
Recommended by customer in OX7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"I found Humberts very easy and straight forward to deal with. Their were no difficulties with my purchase. I highly recommend them."
 
 
 
 
 
 

Review 18 Jan 2008
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very satisfied, helpful, explaining everything. I would deal with and recommend them without hesitation."
 
 
 
 
 
 

Review 18 Jan 2008
Recommended by customer in GL54
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Extremely helpful, pleasant staff, very friendly and professional. We would use Humberts if we were selling our home, and would have no hesitation & recommending them."
 
 
 
 
 
 

Review 16 Jan 2008
Recommended by customer in GL54
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 16 Jan 2008
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 16 Jan 2008
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 9 Jan 2008
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Our contact at Humberts could not have been more helpful spending hours at the house while surveys were carried out and always done willingly and with interest. A very good experience. Information passed to seller and calls returned efficiently."
 
 
 
 
 
 

Review 8 Jan 2008
Recommended by customer in GL56
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Converted Cotswold barn.
 

"Very satisfied with the service we received. Efficient, friendly & helpful staff."
 
 
 
 
 
 

Review 8 Jan 2008
Recommended by customer in GL54
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Excellent service!"
 
 
 
 
 
 

Review 8 Jan 2008
Recommended by customer in GL54
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"I received the very best of service from both buying and selling agents, and our solicitor was brilliant."
 
 
 
 
 
 

Review 8 Jan 2008
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Old and dilapidated cottage with land & out buildings & part of a deceased estate.
 

"Excellent service and helpful and professional advice to all parties involved. This was a sale by auction and the property was not ‘fun of the null’ and the agent’s handling of the matter was extremely satisfactory."
 
 
 
 
 
 

Review 8 Jan 2008
Recommended by customer in GL54
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
House & land
 

"Humberts were all very helpful and went to great lengths to make a good and smooth transaction."
 
 
 
 
 
 
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