Hannells Estate Agents - Sales

55-57 High Street, Chellaston
Derby
Derbyshire
DE73 1TB

52.8697, -1.4359

Estate Agents

Listed under:  Estate Agents
93% recommended: 9.1/10
14 reviews since 2005
 
Satisfaction Ratings
 
Overall Rating
9.1/10 Overall Rating 9.1/10
Based on 14 reviews since 2005
 
 
 
Professional
8.9/10 Professional Rating 8.9
The firm acted professionally at all times

 
Knowledgeable
8.9/10 Knowledgeable Rating 8.9
The firm showed a good knowledge of local market conditions

 
Friendly
9.4/10 Friendly Rating 9.4
The staff are friendly and give clear and helpful information

 
Helpful
9.2/10 Helpful Rating 9.2
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" The agents were very helpful, whenever I rang them up for any queries, they were always there and helped me in friendly manner."   more
 
" Excellent service and very helpful staff."   more
 
" OK always very friendly & helpful."   more
 
" Did a good job"   more
 
About Us



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Code of Practice
 
Sellers: Ombudsman: 78%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 89%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 88%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 100%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 33%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 88%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 86%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


 
Reputations are not built overnight
Don't be impressed by a few old reviews which may not be representative. Referenceline recommends that you look for a track record of ratings and reviews in at least 9 of the last 12 months.
 


Most Popular Words
Excellent 3
friendly 5
good 2
Hannells 3
helpful 5
informed 2
manner 2
service 3
appointed 1
aspect 1
Choosing a firm is about more than just ratings, it's about people and attitudes. These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
 
See if this business has the experience to match your needs. This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind.
 


Customer Reviews
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1

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Review 13 Nov 2012
Recommended by customer in DE24
52.8834, -1.4530
Cost: £90000
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
The property is in good area, quiet and safe. The neighbours are very good and friendly. The property is spacious and reasonable big for the price.
 

"The agents were very helpful, whenever I rang them up for any queries, they were always there and helped me in friendly manner."
 
 
 
 
 
 


Review 12 Nov 2012
Recommended by customer in DE65
52.8510, -1.5553
Cost: £221000
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Modern 5 bed detached (5th bed converted garage)
 
 
 
 
 


Review 11 May 2005
Recommended by customer in DE73
52.8776, -1.4354
Cost: £175000
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 

"Excellent service and very helpful staff."
 
 
 
 
 
 


Review 26 Apr 2005
Recommended by customer in DE13
52.810423, -1.522076
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 

"OK always very friendly & helpful."
 
 
 
 
 
 


Review 29 Mar 2005
Recommended by customer in DE73
52.8740, -1.4275
Cost: £124950
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 

"Did a good job"
 
 
 
 
 
 


Review 17 Mar 2005
Recommended by customer in DE73
52.8693, -1.4382
Cost: £137000
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 

"Very helpful and would go to them again. Thank you Hannells Chellaston office."
 
 
 
 
 
 


Review 16 Mar 2005
Recommended by customer in DE73
52.8662, -1.4315
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 

"Very good staff. Smart shop. Excellent service pleasantly given."
 
 
 
 
 
 


Review 14 Mar 2005
Recommended by customer in DE73
52.8693, -1.4410
Cost: £137000
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
 
 
 
 


Review 12 Mar 2005
Recommended by customer in DE73
52.8702, -1.4509
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
 
 
 
 


Review 10 Mar 2005
Recommended by customer in DE73
52.8697, -1.4324
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 

"A friendly service which enabled us to make informed choices about our mortgage deal. Excellent feedback and support during buying and selling both houses."
 
 
 
 
 
 


Review 9 Mar 2005
Recommended by customer in DE73
52.8701, -1.4491
Cost: £170000
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 

"We had no problem with this firm and would use them again if need be."
 
 
 
 
 
 


Review 8 Mar 2005
Recommended by customer in DE72
52.8604, -1.3838
Cost: £232500
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
2 bed-roomed, detached bungalow.
 

"The branch we have been dealing with is a pleasant, nicely appointed office and all the staff have been welcoming and helpful. Though obviously Hannells have been employed by the vendors, they have willingly assisted us, the buyers, whenever necessary and we have always been treated in a friendly and courteous manner."
 
 
 
 
 
 


Review 7 Mar 2005
Recommended by customer in DE72
52.8576, -1.3872
Cost: £232500
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Bungalow
 

"I have been highly satisfied with Hannells kept us informed with every aspect of the sale. Prompt efficient and friendly at all times."
 
 
 
 
 
 


Review 2 Mar 2005
No Recommendation by customer in DE73
52.8535, -1.4760
 
Satisfaction Ratings
 
Professional 4/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
 
 
 
 

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