The firm showed a good knowledge of local market conditions
Friendly
10/10
The staff are friendly and give clear and helpful information
Helpful
9.8/10
The firm helped in the negotiations between landlord and tenant
Recent Reviews
"
Spoke with Our House initially when considering renting. Took longer, due to my delay. Paul more than happy to take up discussions again, and spent time listening to what I wanted, rather than the usu...."
more
"
I have a smaller property also managed by them.
I am very happy with the service on both properties and confident to leave them in their hands."
more
"
OurHouse is a good local firm that offers professional, well judged advice and a friendly service."
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"
Excellent! I have recommended them to others. I was a first time landlord and the help and advise they gave was really useful (and very fair and objective). Opportunity for improvement would be to "ma...."
more
About Us
At ourhouse our aim is to provide a first class customer experience as we believe that ultimately it is this that will bring clients back to us, time and time again.
Since its inception the business has proven a real success story and this is something that we are very proud of. We believe, above all, that the experience, professionalism and enthusiasm of our staff keeps us ahead of our competition and maintains the best possible customer experience for all our clients.
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.
Look for firms with a commitment to asking for feedback - good or bad - from their customers.
We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.
Ask the firm for their side of the story.
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.
They are the experts and you should be able to rely on them to help you make decisions.
These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
Landlords: Ombudsman: 70%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
Landlords: Advice: 91%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
Landlords: Viewing: 90%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
Landlords: Marketing: 67%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
Landlords: Client Account: 90%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
Landlords: Deposit Scheme: 82%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
Landlords: References: 100%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.
Nobody's perfect and some customers may not be completely sure about the answer.
It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.
A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?
aspects 2
Excellent 4
fair 2
Friendly 5
good 3
happy 3
landlord 2
leave 2
Lettings 2
local 2
managed 2
manner 2
OurHouse 3
professional 5
promptly 2
properties 3
property 4
queries 2
service 7
services 2
smaller 2
tenant 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range.
See if this business has demonstrated a track record of experience that matches your needs.
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind.
You can use the filter below to select the reviews that match your need.
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
Landlords: Advice
Yes
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
Landlords: Terms
Yes
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
Landlords: Viewing
Yes
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
Landlords: Client Account
Yes
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
Landlords: Deposit Scheme
Yes
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
Landlords: References
Yes
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
Customer Review
2 bed bungalow, Derby
"Spoke with Our House initially when considering renting. Took longer, due to my delay. Paul more than happy to take up discussions again, and spent time listening to what I wanted, rather than the usual agency hard-sell I did not want. Understood my requirements and made a tailored offer, with fair negotiation. Understood my expectations. Friendly but professional. Have been kept up to date on all aspects, and although I do review all docs sent, I could almost happily file away without doing so, knowing they are accurate. Prompt professional attention at all times. Invoices now online,(as is everything else)timely, and well set out. So far only had one tenant, so only one check in/inventory. Very good service, and if it wasn't I would have cancelled and moved elsewhere."
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
Landlords: Advice
Yes
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
Landlords: Terms
Yes
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
Landlords: Viewing
Yes
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
Landlords: Marketing
Yes
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
Landlords: Client Account
Yes
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
Landlords: Deposit Scheme
Yes
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
Landlords: References
Yes
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
Customer Review
2 Bed Bungalow, Mickleover, Derby
"Excellent! I have recommended them to others. I was a first time landlord and the help and advise they gave was really useful (and very fair and objective). Opportunity for improvement would be to "manage" smaller general queries regarding the property without myself being involved in every communication from the tenant - I pay for a managed property so expect some items to be managed without my involvement (especially when their requested are unreasonable, etc)."
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
Landlords: Advice
Yes
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
Landlords: Terms
Yes
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
Landlords: Viewing
Yes
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
Landlords: Marketing
No
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
Landlords: Client Account
Yes
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
Landlords: Deposit Scheme
Yes
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
Landlords: References
Yes
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
Customer Review
4 bed detached in Hilton, Derby
"I have been using OurHouse Lettings for over 4 years and they have proved to be an excellent company. They have always responded to phone calls and emails promptly and have always sorted out any queries and maintenance issues in a timely manner. They are both friendly and professional. I couldn't be a happier landlord and would highly recommend them."
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
Landlords: Terms
Yes
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
Landlords: Viewing
Yes
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
Landlords: Marketing
Yes
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
Landlords: Client Account
Yes
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
Landlords: Deposit Scheme
Yes
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
Customer Review
2 bedroom detached bungalow located in West Hallam, Derbyshire.
"Any repairs were arranged and carried out promptly and property was inspected regularly, as per contract. The changeover from one tenant to the next was handled with minimum loss of rent and since the bungalow is currently being sold, this too has been handled entirely to my complete satisfaction. A big big thankyou for great service. "
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
Landlords: Advice
Yes
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
Landlords: Terms
Yes
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
Landlords: Viewing
Yes
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
Landlords: Marketing
No
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
Landlords: Deposit Scheme
Yes
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
Landlords: References
Yes
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
Customer Review
Detached bungalow, Littleover, Derby.
"OurHouse provide an excellent local service dealing with every aspect of our property let in an efficient and friendly manner. We moved to them several years ago because another agent, who split the different aspects of the letting procedure between various offices, had made a number of errors. We have been very happy with our decision to use OurHouse."
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
Landlords: Advice
Yes
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
Landlords: Terms
Yes
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
Landlords: Viewing
Yes
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
Landlords: Client Account
Yes
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
Landlords: Deposit Scheme
Yes
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
Landlords: References
Yes
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
Customer Review
3 bed Townhouse - City centre
1 bed modern flat - residential estate
3 bed modern house - residential estate
"Excellent agents with a personal and professional service. A breath of fresh air compared with other agents' services. Will go the extra mile. Take responsibility and use initiative. Used for 3 properties."
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
Landlords: Advice
Yes
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
Landlords: Terms
Yes
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
Landlords: Viewing
Yes
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
Landlords: Marketing
Yes
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
Landlords: Client Account
Yes
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
Landlords: Deposit Scheme
Yes
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
Landlords: References
Yes
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
Customer Review
2 bed semi - Derby
"I have used the services of Our House Lettings for over 5 years now and have always found the staff to be very, friendly, helpful and co operative in all matters relating to managing our properties & tenants."
