T W Gaze - Sales

10 Market Hill
Diss
Norfolk
IP22 4WJ

52.3773, 1.1075

Estate Agents

Listed under:  Estate Agents
96% recommended   Rating 9.2/10
538 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.2 /10 Overall Rating 9.2/10
Based on 538 reviews since 2007
 
 
 
Professional 9.2/10 Professional Rating 9.2
The firm acted professionally at all times

 
Knowledgeable 9.2/10 Knowledgeable Rating 9.2
The firm showed a good knowledge of local market conditions

 
Friendly 9.3/10 Friendly Rating 9.3
The staff are friendly and give clear and helpful information

 
Helpful 9.2/10 Helpful Rating 9.2
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" I couldn't be happier with T W Gaze, Mike Sarson in particular whom my sister and myself dealt with! He was simply fantastic throughout the whole process! I cannot give more glowing praise!"   more
 
" Always excellent service from Mike and his team. "   more
 
" All the team went 'the extra mile' to assist us with various issues including difficult and demanding buyers! We felt confident throughout that our best interests were always most important. Thank you...."   more
 
" Also mention Jordan and Jo details did state village had post office and shop but those had closed down. Unsure of when - maybe still open when particulars written. "   more
 
About Us


Mike Sarson talks about Referenceline and The Property Ombudsman TSI Approved Code
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 66%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 62%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 98%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 77%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 52%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 72%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 95%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 93%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 6
accepted 13
acted 7
advice 10
answer 9
business 8
buyer 6
buyers 16
buying 7
calls 7
Carol 16
class 8
communication 19
contact 9
courteous 6
details 7
difficult 12
Diss 11
efficient 20
estate 21
excellent 56
extremely 15
friendly 38
Gaze 45
Gazes 7
Generally 10
good 54
happy 21
help 13
helpful 72
informed 16
market 16
offer 22
pleasant 11
pleased 19
process 20
professional 58
property 55
purchase 11
questions 16
received 12
recommend 12
sale 48
selling 11
service 91
sold 15
team 20
Thank 16
viewing 11
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Oct 2018
Recommended by customer in IP22
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
52.4150, 0.9867
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Derelict cottage and 2.1 acres.
 
Cost: £226000

"I couldn't be happier with T W Gaze, Mike Sarson in particular whom my sister and myself dealt with!
He was simply fantastic throughout the whole process! I cannot give more glowing praise!"
 
 
 
 
Team:
Mike Sarson
 
 
 


Review 11 Oct 2018
Recommended by customer
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Farm barn and cottage for renovation.
 
Cost: £166000

"Always excellent service from Mike and his team. "
 
 
 
 
 
 


Review 9 Oct 2018
Recommended by customer in IP24
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.3792, 0.7440
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Grade II listed 4 bedroom property in village location overlooking green. Attractive cottage garden.
 
Cost: £395000

"All the team went 'the extra mile' to assist us with various issues including difficult and demanding buyers! We felt confident throughout that our best interests were always most important. Thank you for your help and support. "
 
 
 
 
Team:
Mike Carol
 
 
 


Review 4 Oct 2018
Recommended by customer in NR15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.4641, 1.1932
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached house in Norfolk village.
 
Cost: £310000

"Also mention Jordan and Jo details did state village had post office and shop but those had closed down. Unsure of when - maybe still open when particulars written. "
 
 
 
 
Team:
Kate Alison
 
 
 


Review 2 Oct 2018
Recommended by customer in IP22
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.3772, 1.1196
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom detached house in Diss, Norfolk.
 
Cost: £296000
 
 
 
 


Review 2 Oct 2018
Recommended by customer in IP22
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.3759, 1.1040
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
House detached
Repaired / Extension potential.
 
Cost: £260000
 
 
Team:
Jordan Rowena
 
 
 


Review 13 Sep 2018
Recommended by customer in IP22
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
52.3813, 1.0883
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed semi detached house. With a good size garden and garage. Long driveway.
 
Cost: £145

"Very helpful staff working here. There were some hiccups from our part due to further parties involved, but T W Gaze were reassuring and accommodating.
Jordan Bailey was particularly fabulous and helped us no end, thank you! He responded to messages quickly and professionally. Also had a friendly face each time I popped in"
 
 
 
 
 
 


Review 3 Sep 2018
Recommended by customer in NR16
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.5046, 1.1518
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 4 bed house set bads from road, very high standard interior.
 
Cost: £520000
 
 
 
 


Review 28 Aug 2018
Recommended by customer in IP22
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.3606, 0.9128
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Modern (built 1990) but traditional - style. Suffolk cottage. 3 bed, LR, DR, conservatory kitchen, utility, office, 2 bathrooms and wc (downstairs).
 
Cost: £425000
 
 
Team:
Mike Sarson
 
 
 


Review 9 Aug 2018
Recommended by customer in IP21
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.3572, 1.1792
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Converted barn - amazing views!
 
Cost: £435000

"The service was we received from Carol and Jordan was superb! They were for more pro-active than our own sales agent and were genuinely helpful and knowledgeable. We were not treated as "just another buyer"."
 
 
 
 
Team:
Carole Berry Jordan Bailey
 
 
 


Review 23 Jul 2018
Recommended by customer in IP22
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.3660, 0.9561
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached wall presented with wonderful views over surrounding countryside.
 
Cost: £250000

"Would go with T W Gaze again."
 
 
 
 
 
 


Review 17 Jul 2018
Recommended by customer in NR16
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
52.4361, 0.9960
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A pretty Victorian semi detached house set in 0.22ac requiring full renovation.
Kenninghall, Norfolk.
 
Cost: £160000

"A very professional company in all respects.
Would recommend 100%."
 
 
 
 
Team:
Rowena Mike
 
 
 


Review 16 Jul 2018
Recommended by customer in NR16
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.4567, 1.1380
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Grade II listed.
Barn conversion.
E paddocks.
 
Cost: £620000
 
 
Team:
Rowena Kate
 
 
 


Review 12 Jul 2018
Recommended by customer in IP13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.2213, 1.3350
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached property, 3 bedrooms, 2 living rooms, kitchen, large garden small barn - all in need of renovation.
 
Cost: £350000

"Have dealt with this agent before always professional, straightforward, dependable, pleasant staff."
 
 
 
 
 
 


Review 12 Jul 2018
Recommended by customer in NR16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
52.4374, 0.9248
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached chalet bungalow close to center of large village. Good sized garden and rural views.
 
Cost: £335000

"Felt confident throughout the whole process knowing that everything was being handled very professionally. Friendly and very easy to deal with. "
 
 
 
 
Team:
Mike Carol
 
 
 


Review 5 Jul 2018
Recommended by customer in IP22
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.4074, 1.0973
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Grade II listed renovated farmhouse just outside Diss. Double cart lodge with annex.
 
Cost: £420000
 
 
 
 


Review 8 Jun 2018
Recommended by customer in IP22
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
52.3914, 1.0606
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Ancient norfott cottage c.1750 needing form renovation.
 
Cost: £165000

"All very good."
 
 
 
 
 
 


Review 31 May 2018
Recommended by customer in IP22
 My Age: 70 + 
 My level of experience of similar services: Average 
52.3424, 1.0071
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
18th Century barn converted 1982 in village. 5 bedrooms, 2 bathrooms, exposed beams throughout
 
Cost: £550000

"Agents very helpful and professional. Very attentive and informative. First house we've sold for many years. Painless in spite of sluggish market. Low beams but a lot of people off."
 
 
 
 
Team:
Carol Alison
 
 
 


Review 4 May 2018
Recommended by customer in IP22
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.3836, 1.1046
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom bungalow in quiet cul de sac close to town. Large conservatory, shower room, easy maintained gardens, garage and parking.
 
Cost: £250000

"Everyone was most helpful and efficient.
Keys were left with the agent and we were always informed when there was a viewing and keys used.
Knowledgeable about the local area and how to market the property."
 
 
 
 
Team:
Rowena Youngston Carol Berry
 
 
 


Review 18 Apr 2018
Recommended by customer in IP22
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
52.3914, 1.0606
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed detached cottage.
 
Cost: £154000

"Good communication throughout process."
 
 
 
 
 
 

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