SurreyLets - Lettings

Unit 6 Ground Floor, St Martins House Business Centre
East Horsley
Surrey
KT24 6RX

51.2660, -0.4329

Estate Agents

Listed under:  Lettings Agents
100% recommended   Rating 9.7/10
32 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.7/10 Overall Rating 9.7/10
Based on 32 reviews since 2014
 
 
 
Professional
9.8/10 Professional Rating 9.8
The firm acted professionally at all times

 
Knowledgeable
9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions

 
Friendly
9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information

 
Helpful
9.7/10 Helpful Rating 9.7
The firm helped in the negotiations between landlord and tenant

 
 
 
Recent Reviews 
 
" Sally isgreat I have full confidence in her professionalism - I have used other agents in the past - but thankful there is no further need to do so - If I had met Sally ten years ago I would be alot...."   more
 
" I was so impressed by the service I received. Surrey Lets were professional, efficient and knowledgeable. They are the best letting agency I've ever encountered (and there have been several!) They we...."   more
 
" A delight to deal with"   more
 
" A delight to deal with"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Landlords: Ombudsman: 86%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Landlords: Advice: 100%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
 
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
 
Landlords: Viewing: 100%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
 
Landlords: Marketing: 58%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
 
Landlords: Client Account: 100%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
 
Landlords: Deposit Scheme: 96%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
 
Landlords: References: 100%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
 
Tenants: Ombudsman: 88%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 88%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 100%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Deposit Scheme: 100%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
 
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 89%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

100% 2
able 4
advice 3
answering 2
Asling 2
attract 2
best 2
business 4
certainly 3
change 2
clear 3
communication 2
dealing 3
dealings 2
delight 2
delighted 3
demonstrated 2
easy 2
efficient 3
ensure 3
excellent 6
friendly 5
good 4
happy 3
helpful 4
landlord 5
let 3
Lets 11
letting 7
local 4
market 5
past 4
personal 4
pleased 4
professional 13
prompt 3
property 10
questions 3
quickly 4
recommend 12
Sally 14
satisfied 4
second 3
service 14
services 3
Surrey 10
Surreylets 7
tenant 6
tenants 7
touch 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

» 2 1

Budget:  

Review 4 Nov 2016
Recommended by customer in KT24
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.2791, -0.4356
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
Massionette 3 bedrooms
 
Cost: £1200
 

" Sally isgreat I have full confidence in her professionalism - I have used other agents in the past - but thankful there is no further need to do so - If I had met Sally ten years ago I would be alot richer and happier.
Adrian "
 
 
Team:
Sally
 
 
 


Review 3 Nov 2016
Recommended by customer in KT24

 I'm: Male 

51.2769, -0.4517
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
2 bedroom cottage, Surrey
 
Cost: £1295
 

" I was so impressed by the service I received. Surrey Lets were professional, efficient and knowledgeable. They are the best letting agency I've ever encountered (and there have been several!) They went above and beyond the call of duty to ensure I was moved in quickly and I wouldn't hesitate to recommend them to others. Replies to emails were quick and they ensured all of my questions were answered. Moving house is usually stressful but dealing with them was a pleasure. Nothing was too much trouble for them. Compared with some letting agents, Surrey Lets are a breath of fresh air. I wholeheartedly recommend them! "
 
 
Team:
Sally
 
 
 


Review 3 Nov 2016
Recommended by customer in KT24
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.2773, -0.4355
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
Detached house

" A delight to deal with "
 
 
 
 


Review 3 Nov 2016
Recommended by customer in KT24
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.2773, -0.4355
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
Detached house

" A delight to deal with "
 
 
 
 


Review 3 Nov 2016
Recommended by customer in KT11
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
51.2939, -0.4218
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
SurreyLets manage my 3 bed house in the Effingham Area. I live abroad so rely completely on SurreyLets to manage all aspects related to the property from finding tenants, arranging maintenance and addressing all problems and issues.
 
Cost: £1700
 

" I have had my property with SurreyLets for the past 6.5 years and over that time the unit has only been vacant for less than 20 days. The service provided has been excellent with all aspects addressed in a very prompt and professional way. Over this period we have encountered a wide range of issues including general maintenance , urgent issues, complaining tenants, misbehaving dogs etc - in every case it has been addressed and resolved by SurreyLets.

I have been very pleased with the filtering of prospective tenants which is done well in advance of the end of the lease period. This has allowed us to change tenants with very limited "downtime" and also to source good quality and reliable people.

Problems are also proactively addressed and they provide a solution rather than just communicating the problem. They have good access to all the required service providers and ensure that all work needed is properly executed and monitored so as to minimize the impact to the tenants.

overall I an very satisfied and would certainly recommend their services to anyone needing a managing agent.

"
 
 
Team:
Sally
 
 
 


Review 3 Nov 2016
Recommended by customer in KT11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
51.3325, -0.4209
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
3 bedroom semi-detached house with garage converted into living area, study or 4th bedroom.
 
Cost: £1500
 

" Our experience with Surrey Lets has been excellent, we have used Sally's services for nearly 7 years and are consistently impressed with her professional and friendly tenant selection and lettings management.

Living abroad it's important to be able to trust a property agent and we trust Sally 110%.
We won't hesitate to recommend her to anyone we know.

"
 
 

Property in Cobham
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Sally Asling
 
 
 


Review 23 Jan 2016
Recommended by customer in KT24
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.2676, -0.4283
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
Annexe attached to the house in a quiet private road.
 
Cost: £525
 

" This is the first time I have rented my annexe and I was very nervous. Sally put me at ease, she handpicked the right sort of tennant, with careful consideration. It was effortless. I am delighted and would not hesitate to recommend her to anyone. "
 
 

SurreyLets
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Surrey Lettings
 
 
 


Review 23 Jan 2016
Recommended by customer in KT23
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.2695, -0.3904
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
Surrey hills
 
Cost: £950
 

" Very professional "
 
 

SurreyLets
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Sally Asling
 
 
 


Review 22 Jan 2016
Recommended by customer in KT23
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
51.2805, -0.3806
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
Detached bungalow, 3 bedrooms, 2 bathrooms, kitchen, utility & lounge. Separate garage. Off Lower Road, Great Bookham Ten minutes from High Street.
 
Cost: £1400
 

" I tried another local estate agent first that having a letting section but they were not very pro-active and did not seem to understand what we were looking for. I then tried Surrey lets and had a viewing and an offer made the same day.

Sally was very friendly and knowledgeable.

All communication has been prompt and clear.

Payments have been on time.

The selected tenants have been excellent.

I would recommend Surrey Lets and would use them again if the situation presented itself. "
 
 
Team:
Sally Asling & Jurgen
 
 
 


Review 24 Feb 2015
Recommended by customer in POBo
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
Four bedroom detached family home in East Horsley
 
Cost: £299500
 

" We have only ever used Surrey Lets to rent our property. They now manage our property and I have to say living overseas, I feel assured that our home is in the very best of hands.
Sally adds a very personal touch to her service. She is very diligent and has taken all the worry out of letting our property.
She is a respected member of the Horsleys community and has excellent knowledge of the local market and its residents.
I would highly recommend her to any landlord. I wouldnt go anywhere else!

"
 
 

SurreyLets
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Thank you Sally for being there when I was losing control of managing our home. We are so appreciative of your continued professional and personal support. You have been a rock. Living out here in Dubai makes managing our house a constant worry but now we know it is in capable hands and we feel so much happier to have handed over the management to such a dedicated agent. I'm so pleasesd Sally. Thank you!
 
 
 


Review 3 Feb 2015
Recommended by customer in GU24
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.2983, -0.6489
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
3 bed terraced house, East Horsley
 
Cost: £1200
 

" I have used Surrey Lets before and they have demonstrated a good local knowledge of who might be interested as well advising on the works the landlord should do to achieve a market letting. "
 
 

SurreyLets
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Sally Asling
 
 
 


Review 23 Oct 2014
Recommended by customer in KT24
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.2807, -0.4409
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
3-bedroom chalet bungalow with large garden in private road, within easy walking distance to to local schools, shops and railway station
 
Cost: £1995
 

" We have used Surrey Lets (Sally Asling)for the past 5-years and have been delighted with her work and resolve to not only find us new tenants when required but also appropriate tenants who will fit in well with neighbours. "
 
 
Team:
Brilliant in every way
 
 
 


Review 20 Oct 2014
Recommended by customer in KT22
51.2878, -0.3178
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
Bungalow
 
Cost: £1100
 

" Sally has always provided excellent service and advice as well securing tennants for us quickly and efficently. I would happily recommend to anyone. "
 
 
Team:
Sally Asling
 
 
 


Review 16 Oct 2014
Recommended by customer in KT24
51.2615, -0.4470
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
Studio Annex Flat above a double garage
 
Cost: £550
 

" First Class! Terrific service, very professional & Sally had the human touch in all her dealings with me. A throughly nice experience allround. "
 
 
Team:
Sally
 
 
 


Review 15 Oct 2014
Recommended by customer in KT24
51.2615, -0.4470
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
Annex in west Horsley
 
Cost: £550
 

" Sally knows the rental market well around my village and she was able to attract a lot of interested tenants within a very short time. Sally listened to our criteria of an ideal tenant and found our tenant very quickly and he was a perfect match. "
 
 
Team:
Sally Aisling
 
 
 


Review 15 Oct 2014
Recommended by customer in KT24
51.2701, -0.4536
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
3 bed semi close to station.

" Surreylets provides a personal service. I have used the service before and feel that they know me and my particular requirements.
The only improvement would be a need not to provide three hard copies of the full tenancy agreement every time there is a change of tenancy. "
 
 
Team:
Sally Aishling
 
 
 


Review 12 Aug 2014
Recommended by customer in Kt24
51.2771, -0.4376
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
Small 2 bed bungalow in central position in the village of East Horsley.
 
Cost: £1200
 

" As complete novices to the business of letting a property we were delighted with Surrey Lets. Sally guided us through the process, answering all our questions without making us feel ignorant. Her professionalism and enthusiasm were outstanding and she clearly demonstrated she knew the Horsley market. "
 
 
Team:
Sally
 
 
 


Review 6 Aug 2014
Recommended by customer in CO4
51.9203, 0.9092
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
Detached four bedroomed house
 
Cost: £2350
 

" Use the company regularly. Provides a professional service. "
 
 
 
 


Review 5 Aug 2014
Recommended by customer in KT23
51.2662, -0.3926
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
3 bedroom detatched house
 
Cost: £1550
 

" I have been a happy tenant with SurreyLets for nearly 5 years with my current property being the second I have rented through them.

I have found them to always be professional and helpful while also remaining friendly and focused on both tenant and landlord needs. "
 
 
 
 


Review 1 Aug 2014
Recommended by customer in Kt24
51.2697, -0.4567
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between landlord and tenant
Show All