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Code of Practice
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Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.
They are the experts and you should be able to rely on them to help you make decisions.
These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
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Landlords: Ombudsman: 0%
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LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
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Landlords: Advice: 100%
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LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
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Landlords: Terms: 100%
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LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
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Landlords: Viewing: 100%
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LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
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Landlords: Marketing: 100%
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LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
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Landlords: Client Account: 0%
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LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
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Landlords: References: 100%
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LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
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Tenants: Deposit Scheme: 100%
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TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
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You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.
Nobody's perfect and some customers may not be completely sure about the answer.
It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.
A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
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