Spruce Tree Lettings - Lettings

Denby House Business Centre, Taylor Lane Loscoe
Heanor
Derbyshire
DE75 7TA

Estate Agents

Listed under:  Lettings Agents
100% recommended   Rating Spruce Tree Lettings - Lettings 9.8/100
5 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 5 reviews since 2014
 
 
 
Professional 9.8/10 Professional Rating 9.8
The firm acted professionally at all times
 
Knowledgeable 9.8/10 Knowledgeable Rating 9.8
The firm showed a good knowledge of local market conditions
 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information
 
Helpful 9.8/10 Helpful Rating 9.8
The firm helped in the negotiations between landlord and tenant
 
 
 
Recent Reviews 
 
" Very happy here. Great letting agent."   more
 
" This is the first time I have rented and I am very happy with the service so far, particularly as the company are 'pet-friendly' and I was struggling to find a property that would accept my small do...."   more
 
" Spruce Tree are a highly professional business with high quality experienced people, strong business processes, good local connections and an excellent work ethic. I have used them for more than 2 ye...."   more
 
" Spruce Tree provided a cost effective service. Having used them before it was only natural to re-market my property with them again. They found excellent tenants and I wouldn't hesitate to recomm...."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Landlords: Ombudsman: 100%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Landlords: Advice: 100%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
 
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
 
Landlords: Viewing: 100%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
 
Landlords: Marketing: 100%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
 
Landlords: Client Account: 100%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
 
Landlords: Deposit Scheme: 100%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
 
Landlords: References: 100%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
 
Tenants: Ombudsman: 50%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 67%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 100%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Deposit Scheme: 100%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
 
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 100%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

excellent 2
good 2
happy 2
property 3
recommend 3
service 3
Spruce 2
Tree 2
accept 1
adjustments 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 18 Jun 2014
Recommended by customer in DE7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Love the house nicely situated select & friendly area.
 

"Very happy here. Great letting agent."
 
 
 
 
 
 

Review 22 May 2014
Recommended by customer in HP21
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bedroom semi detached property in Buckinghamshire

"This is the first time I have rented and I am very happy with the service so far, particularly as the company are 'pet-friendly' and I was struggling to find a property that would accept my small dog.
They dealt efficiently with minor property issues at the onset of the tenancy and are very amenable if you need to make adjustments to the property (ie installing a dog door). My agent is very friendly, as is the Maintenance person. I am happy to make this a long term let."
 
 
Team:
Sarah Pell
 
 
 

Review 21 May 2014
Recommended by customer in RG20
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Spruce Tree manage my portfolio of 10 rental properties in the NG post codes in the East Midlands

"Spruce Tree are a highly professional business with high quality experienced people, strong business processes, good local connections and an excellent work ethic. I have used them for more than 2 years and will continue to do so. I would recommend them for a single property or a portfolio management service."
 
 
Team:
Jeremy Bullock, Sarah Pell
 
 
 

Review 19 May 2014
Recommended by customer in DE7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
A 2 bed property in a quiet location in Ilkeston with open country views

"Spruce Tree provided a cost effective service. Having used them before it was only natural to re-market my property with them again.

They found excellent tenants and I wouldn't hesitate to recommend."
 
 
Team:
Jeremy Bullock
 
 
 

Review 19 May 2014
Recommended by customer in ng10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bedroom bungalow long eaton

"Very good agents explained everything we needed to know and agent was very pleasant and well manerd would definitely recommend"
 
 
Team:
sarah pell
 
 
 
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