Silver Service Estate Agents - Sales

13-15 Seven Ways Parade, Woodford Avenue
Ilford
Essex
IG2 6JX

51.5773, 0.0664

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating 10/10
5 reviews since 2004
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 5 reviews since 2004
 
 
 
Professional 10/10 Professional Rating 10.0
The firm acted professionally at all times

 
Knowledgeable 10/10 Knowledgeable Rating 10.0
The firm showed a good knowledge of local market conditions

 
Friendly 10/10 Friendly Rating 10.0
The staff are friendly and give clear and helpful information

 
Helpful 10/10 Helpful Rating 10.0
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" I would highly recommend Silver Service, They treated me professionally and were helpful and friendly in every way. They kept in contact almost daily over a period of nearly 5 months. They had a ...."   more
 
" The firm has been very wonderful and helpful, I was able to deal directly with the owner of the firm and he has been remarkable. They were able to fulfil any enquiries that I had. I would strongly...."   more
 
" Excellent estate agents would definitely use them again."   more
 
" Completely satisfied in every respect."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 67%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 67%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 100%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 100%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 50%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

estate 2
helpful 3
recommend 2
able 1
advice 1
bids 1
competitive 1
Completely 1
contact 1
daily 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 9 Jul 2014
Recommended by customer in IG2
51.5729, 0.0936
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom end of terrace
 
Cost: £370000
 

"I would highly recommend Silver Service, They treated me professionally and were helpful and friendly in every way.

They kept in contact almost daily over a period of nearly 5 months. They had a great knowledge of the local housing market and Paul Silver was especially helpul and diplomatic in dealing with competitive bids.

Daniel and Sharon were always there at the end of the phone and always ready to speak to me."
 
 
 
 


Review 8 Jul 2014
Recommended by customer in IG5
51.5870, 0.0620
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached house Clayhall
 
Cost: £540000
 

"The firm has been very wonderful and helpful, I was able to deal directly with the owner of the firm and he has been remarkable. They were able to fulfil any enquiries that I had.

I would strongly recommend this estate agent."
 
 
Team:
Daniel , Neil and Paul , I appreciate the help you have given.
 
 
 


Review 15 Apr 2004
Recommended by customer in IG6
51.5928, 0.0822
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cost: £228000

"Excellent estate agents would definitely use them again."
 
 
 
 
 
 


Review 18 Feb 2004
Recommended by customer in IG1
51.5748, 0.0547
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cost: £239000

"Completely satisfied in every respect."
 
 
 
 
 
 


Review 14 Feb 2004
Recommended by customer in IG1
51.5749, 0.0572
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cost: £270000

"Always helpful & reassuring - nothing was too much trouble took a genuine interest and offered very good advice."
 
 
 
 
 
 

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