John Payne (Blackheath)

1 Montpelier Vale, Blackheath
London

SE3 0TA

Estate Agents

Listed under:  Estate Agents
97% recommended   Rating John Payne (Blackheath) 9.4/100
97 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
 9.4 /10 Overall Rating 9.4/10
Based on 97 reviews since 2008
 
 
 
Professional 9.4/10 Professional Rating 9.4
The firm acted professionally at all times
 
Knowledgeable 9.6/10 Knowledgeable Rating 9.6
The firm showed a good knowledge of local market conditions
 
Friendly 9.4/10 Friendly Rating 9.4
The staff are friendly and give clear and helpful information
 
Helpful 9.3/10 Helpful Rating 9.3
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Clearly, the estate agents were working for the seller and this showed throughout the buying process. The firm were generally polite and professional - but this is all relative - we are talking about ...."   more
 
" Throughout a lengthy selling process I found John Payne and its staff kind, helpful and could not have asked for anything more."   more
 
" We had been looking to downsize for cu 2.5 years when we saw(m Rightmove) the flat Marketed by John Payne which we eventually bought. J Payne and sold our house and brought the whole (definitely ---)e...."   more
 
" All of the team at John Payne, Blackheath are professional and helpful. They have an excellent knowledge of the local property market and they knew my property well as they marketed it to viewers. T...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 82%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 73%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 76%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 69%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 85%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 4
better 4
Blackheath 6
buyer 9
buyers 7
Buying 6
Clearly 6
communication 4
courteous 4
difficult 4
Efficient 4
estate 9
Excellent 21
Extremely 9
finish 4
flat 6
friendly 10
fully 5
good 15
happy 8
help 5
helpful 17
highly 6
honest 5
informed 5
John 17
knowledge 4
knowledgeable 4
local 6
market 7
Marketed 4
offer 5
Payne 17
people 4
polite 6
problems 4
process 8
professional 32
property 16
purchase 7
really 4
recommend 9
Richard 6
sale 19
sell 6
sellers 6
selling 6
service 25
sold 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 1 Nov 2016
Not Recommended by customer in SE10
 
 
Satisfaction Ratings
 
Professional 3/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 4/10
The staff are friendly and give clear and helpful information
Helpful 1/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flat - 3 bed. Blackheath.

"Clearly, the estate agents were working for the seller and this showed throughout the buying process. The firm were generally polite and professional - but this is all relative - we are talking about people who want to sell property for a profit. Once the negotiations started and questions were asked of the property, seller etc, things became heated and we received a telephone call that was inappropriate and unhelpful from the agent, pressurising us to hurry up the process. Buying a home can be stressful and is a big purchase, we did not need an agent working for someone else to pass on stresses experienced by the vendor and their chain. At the end of the whole process, when picking up the keys to the property there wasn't even a smile, handshake. We didn't expect a medal upon completion but considering they make lots of £money£ out of buyers and sellers alike, some decent professional relations might have gone a long way to making buying this property a joy and not a hassle with the middle man - the agent."
 
 
Team:
No thanks
 
 
   Business Reply:
We make every effort to ensure that we act, at all times, in the best interests of our clients (the sellers) but equally we do our utmost to assist and communicate effectively with purchasers.

The process of buying and selling can, at times, be frustratingly slow and a large part of our focus is to ensure that the transaction continues to move forward, often at a pace that is dictated by the chain. In this instance, we had a clear, definitive timeline from our client that, without our proactive involvement, we would have missed.

At the end of this process we regret that you did not feel that your experience was as relaxed as you would have liked it to have been but we are delighted that you finally secured the property that you were so keen to buy.
 

Review 28 Jul 2016
Recommended by customer in SE18
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bedroom Terrace Southeast London

"Throughout a lengthy selling process I found John Payne and its staff kind, helpful and could not have asked for anything more."
 
 
Team:
Gemma Weekes, Robert Dabrowski, Matthew Wright
 
 
 

Review 21 Jun 2016
Recommended by customer in SE13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A storey 1840's semi-detached grade 2 listed townhouse with garden. 4 bedrooms, 3 receptions.
 

"We had been looking to downsize for cu 2.5 years when we saw(m Rightmove) the flat Marketed by John Payne which we eventually bought. J Payne and sold our house and brought the whole (definitely ---)exchange of properties to a successful conclusion."
 
 
 
 
 
 

Review 3 May 2016
Recommended by customer in SE7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached 4 bedroom house. London SE3
 
 
 
 
 

Review 17 Apr 2016
Recommended by customer in DY5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four storey Victorian terrace in Dartmouth Row, Greenwich.

"All of the team at John Payne, Blackheath are professional and helpful. They have an excellent knowledge of the local property market and they knew my property well as they marketed it to viewers. The team cleared the timing of all viewings with me and kept me fully informed of feedback. Like many sales, my sale was not without its problems: Richard O' Toole is a proficient problem solver; calm and knowledgeable in his dealings with sellers and buyers. I highly recommend him and his team to anyone planning to sell their property in the area."
 
 
Team:
Richard O'Toole, Lee Claydon, Will Yeardley
 
 
 

Review 15 Apr 2016
Recommended by customer in PL9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom semi in Blackheath

"Very well handled despite some problems outside of their control. Only issue is the amount that estate agents charge!"
 
 
Team:
Alison McAdorey
 
 
 

Review 14 Apr 2016
Recommended by customer in BR1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached, 3 bedroom house built in the 1950''s with large mature garden on a quiet road in Blackheath.

"I have nothing but good things to say about Richard O'Toole at John Payne. He was at all times professional and polite. We benefited from the sound advice he was able to offer because of his long standing experience in the area and his business. The sale of our home was made an enjoyable task because of the rappor he holds with his clients."
 
 
Team:
Richard O'Toole, William
 
 
 

Review 14 Apr 2016
Recommended by customer in SE3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Victorian Cottage

"The process from start to finish was a smooth as you could expect as house sale to be.

Even with the initial hiccup from a time wasting buyer the process never became too stressful nor onerous and was managed really well by the staff at John Payne.

Both offers for the house came in less than a week of the property being marketed each time. With a honest and focussed buyer the process from offer to completion happen very quickly with very little fuss and was managed in it's entirety by the agents. Their communication between ourselves, the buyer and both sets of solicitors was seamless and there was continued updates given to us at all points.

Thank you!"
 
 
Team:
Richard O'Toole, Alison Mcadorey, William Yeardley
 
 
 

Review 24 Nov 2015
Recommended by customer in SE13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Sale: Edwardian – 7 bed semi on edge of Blackneath (open space). Octagonal corner boy including ; south facing garden garage.
 

"Purchase: 3 bedroom, first floor flat in one of a score of estates build by development company span. This particular estate dates from 1956; large windows overlooking well treed and well maintained gardens."
 
 
 
 
 
 

Review 23 Oct 2015
Recommended by customer in SE3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Hall floor, Georgian 2 bed converted flat in S E London - near to Blackheath. Floor to ceiling windows, with garage.
 

"These estate agents were soooooo good!! Especially Richard. Without Richard’s help, in particular, with helping to sort and liase with the buyers re: queries raised and problems caused by solicitors, I really don’t think the sale would have gone though! Thank you!"
 
 
 
 
 
 

Review 19 Oct 2015
Recommended by customer in SE9
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Recently built one bedroom flat. larger than usual and with substantial terrace. Concierge, parking place and gym available on site.
 
 
 
 
 

Review 8 Oct 2015
Recommended by customer in SE96
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
New Build Flat Kidbrooke Village

"William Yeardley's level of service and professionalism was exemplary. Demonstrated great leadership & determination and delivered as promised. I expect that these traits will positive impact Will's career trajectory.


Other Comments:

I do think you need to reconsider which solicitor you are pointing buyer's towards. I personally would not deal with Michael Cornwall on any future transaction, who delayed the process significantly and the additional time required on what was a straight forward sale resulted in my own solicitor fee's being double the original quote. The general consensus is that this is 'what it is like with solicitors', I don't think this should be accepted as the norm within the industry. His response times / general availability were extremely poor."
 
 
Team:
William Yeardley
 
 
 

Review 27 Sep 2015
Recommended by customer in SE3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
One bed new - build by Berkeley homes, Kidbroke.
 

"V. Good, friendly and competent. Property details v. G. Photos would have been better."
 
 
 
 
 
 

Review 18 Jun 2015
Recommended by customer in SE3
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
ground floor 2 bed, 2 bath flat. 5 mins from Blackheath

"really good and very professional, clearly know the market, their after sales work to finalise from offer to completion was exemplary"
 
 
Team:
Alison McAdorey
 
 
 

Review 16 Apr 2015
Recommended by customer in SE3
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bedroom terrace in London.
 
 
 
 
 

Review 9 Apr 2015
Recommended by customer in SE3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed terraced span house.
 

"Efficient, reliable, friendly."
 
 
 
 
 
 

Review 26 Mar 2015
Recommended by customer in SE13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 storey semi-detached Victorian property in south east London.
 

"Very pleased with the straight forward service"
 
 
 
 
 
 

Review 4 Feb 2015
Recommended by customer in SE3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed ex-council purpose built flat in Greenwich, South East London.
 

"Friendly, professional and co-operative at every stage of the sale."
 
 
 
 
 
 

Review 31 Jan 2015
Recommended by customer in SE13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Spacious mid 20th century flat, three bedrooms.

"Everyone in the John Payne Blackheath office was excellent and far exceeded our expectations."
 
 
 
 

Review 30 Jan 2015
Recommended by customer in Lond
 
 
Satisfaction Ratings
 
Professional 6/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Residential flat in Blackheath, London SE3

"Professional and helpful.

My first time to use them.

I would use them again,if the occasion presented itself."
 
 
Team:
Richard 0'Toole, William Yeardley, Alison McAdorey
 
 
 
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