John Payne (Greenwich)

227 Greenwich High Road, Greenwich
LONDON

SE10 8NB
51.4790, -0.0114

Estate Agents

www.johnpayne.com

greenwich@johnpayne.com

020 8858 9911

020 8293 9620

Listed under: Estate Agents - Residential Sales

97% recommended: 9.6/10
34 reviews since 2009

Satisfaction Ratings

Overall Rating		9.6/10

Professional		9.6/10

Knowledgeable		9.5/10

Friendly		9.5/10

Helpful		9.7/10



Code of Practice

Sellers: Ombudsman	92%

Sellers: Fees	93%

Sellers: Buyer services	86%

Sellers: Particulars	100%

Sellers: Viewing	100%

Sellers: Offers	100%

Sellers: Marketing	83%

Buyers: Ombudsman	52%

Buyers: Marketing	80%

Buyers: Accuracy	91%

Buyers: Offer	95%

Recent Reviews

" Agent was satisfactory. It was simple sale." more

" My agent was extremely helpful and supportive. He liaised and negotiated with my buyers on my behalf extremely well. I was away abroad for 3 ½ prior t...." more

" John Payne staff were always very helpful, honest and quick to respond to queries. Although they were working for the sellers, we also found them very...." more

" Very friendly service, quick to reply to questions. Would definitely recommend." more

About Us (Information provided by the businesses)

Businesses: login to your control panel to add this information

Legal Name: John Payne (Greenwich) Ltd. Limited Company.

SUMMARY OF ALL REVIEWS

Reviews by Month
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REVIEWS LISTED BELOW
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Review 11 May 2012 Recommended by customer in London, SE10 51.4740, -0.0050 business John Payne (Greenwich) http://www.referenceline.com/estate_agents-in-london-johnpaynegreenwich-13627	Cost: £880000

Satisfaction Ratings

Overall Rating

9/10

Show All


Professional		9/10
The firm acted professionally at all times

Knowledgeable		9/10
The firm showed a good knowledge of local market conditions

Friendly		9/10
The staff are friendly and give clear and helpful information

Helpful		9/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Buyers: Ombudsman

BUYERS Did the firm make you aware of their membership of the TPO scheme (e.g. is the logo shown on the sale particulars you received)?

Buyers: Marketing

BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?

Buyers: Accuracy

BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?

Buyers: Offer

Yes

BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?

Customer Review

Terraced farm house, Greenwich.

"Agent was satisfactory. It was simple sale."

Review 28 Mar 2012 Recommended by customer in London, SE10 51.4855, 0.0028 business John Payne (Greenwich) http://www.referenceline.com/estate_agents-in-london-johnpaynegreenwich-13627

Satisfaction Ratings

Overall Rating

8.8/10

Show All


Professional		9/10
The firm acted professionally at all times

Knowledgeable		7/10
The firm showed a good knowledge of local market conditions

Friendly		9/10
The staff are friendly and give clear and helpful information

Helpful		10/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Buyers: Ombudsman

Yes

BUYERS Did the firm make you aware of their membership of the TPO scheme (e.g. is the logo shown on the sale particulars you received)?

Buyers: Marketing

Yes

BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?

Buyers: Accuracy

Yes

BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?

Buyers: Offer

Yes

BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?

Customer Review

Review 29 Feb 2012 Recommended by customer in London, SE10 51.4838, 0.0111 business John Payne (Greenwich) http://www.referenceline.com/estate_agents-in-london-johnpaynegreenwich-13627	Cost: £665000

Satisfaction Ratings

Overall Rating

8/10

Show All


Professional		8/10
The firm acted professionally at all times

Friendly		8/10
The staff are friendly and give clear and helpful information

Helpful		8/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Buyers: Ombudsman

Yes

BUYERS Did the firm make you aware of their membership of the TPO scheme (e.g. is the logo shown on the sale particulars you received)?

Buyers: Accuracy

Yes

BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?

Buyers: Offer

Yes

BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?

Customer Review

Victorian terrace 4 bed.

Review 2 Feb 2012 Recommended by customer in London, SE10 51.4854, 0.0105 business John Payne (Greenwich) http://www.referenceline.com/estate_agents-in-london-johnpaynegreenwich-13627	Cost: £385000

Satisfaction Ratings

Overall Rating

10/10

Show All


Professional		10/10
The firm acted professionally at all times

Knowledgeable		10/10
The firm showed a good knowledge of local market conditions

Friendly		10/10
The staff are friendly and give clear and helpful information

Code of Practice

Sellers: Ombudsman

Yes

SELLERS Did the firm make you aware of their membership of the Property Ombudsman scheme (e.g. is the TPO logo shown on the sales particulars for your property)?

Sellers: Fees

Yes

SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing before marketing your property?

Sellers: Particulars

Yes

SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?

Sellers: Viewing

Yes

SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?

Sellers: Offers

Yes

SELLERS Did the firm confirm all offers in writing?

Sellers: Marketing

Yes

SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?

Customer Review

3 bedroom terraced house. Inner city area. Small garden. Good communication.

"My agent was extremely helpful and supportive. He liaised and negotiated with my buyers on my behalf extremely well. I was away abroad for 3 ½ prior to exchange of contracts and he kept me informed well and was able to resolve difficulties e.g. my fence collapsed 2 days before I left for my holiday."

Review 2 Feb 2012 Recommended by customer in London, SE10 51.4758, -0.0163 business John Payne (Greenwich) http://www.referenceline.com/estate_agents-in-london-johnpaynegreenwich-13627	Cost: £840000

Satisfaction Ratings

Overall Rating

10/10

Show All


Professional		10/10
The firm acted professionally at all times

Knowledgeable		10/10
The firm showed a good knowledge of local market conditions

Friendly		10/10
The staff are friendly and give clear and helpful information

Helpful		10/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Buyers: Ombudsman

BUYERS Did the firm make you aware of their membership of the TPO scheme (e.g. is the logo shown on the sale particulars you received)?

Buyers: Marketing

Yes

BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?

Buyers: Accuracy

Yes

BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?

Buyers: Offer

Yes

BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?

Customer Review

Early Victorian house, Central Greenwich.

"John Payne staff were always very helpful, honest and quick to respond to queries. Although they were working for the sellers, we also found them very supportive and helpful."

Review 31 Jan 2012 Recommended by customer in London, SE10 51.4854, 0.0105 business John Payne (Greenwich) http://www.referenceline.com/estate_agents-in-london-johnpaynegreenwich-13627	Cost: £385000

Satisfaction Ratings

Overall Rating

10/10

Show All


Professional		10/10
The firm acted professionally at all times

Knowledgeable		10/10
The firm showed a good knowledge of local market conditions

Friendly		10/10
The staff are friendly and give clear and helpful information

Helpful		10/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Buyers: Ombudsman

Yes

BUYERS Did the firm make you aware of their membership of the TPO scheme (e.g. is the logo shown on the sale particulars you received)?

Buyers: Marketing

Yes

BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?

Buyers: Accuracy

Yes

BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?

Buyers: Offer

Yes

BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?

Customer Review

Greenwich Victorian terrace house.

"Very friendly service, quick to reply to questions. Would definitely recommend."

Review 31 Jan 2012 Recommended by customer in London, SE10 51.4758, -0.0163 business John Payne (Greenwich) http://www.referenceline.com/estate_agents-in-london-johnpaynegreenwich-13627	Cost: £840000

Satisfaction Ratings

Overall Rating

9/10

Show All


Professional		9/10
The firm acted professionally at all times

Knowledgeable		9/10
The firm showed a good knowledge of local market conditions

Friendly		9/10
The staff are friendly and give clear and helpful information

Helpful		9/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Sellers: Ombudsman

Yes

SELLERS Did the firm make you aware of their membership of the Property Ombudsman scheme (e.g. is the TPO logo shown on the sales particulars for your property)?

Sellers: Fees

Yes

SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing before marketing your property?

Sellers: Particulars

Yes

SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?

Sellers: Viewing

Yes

SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?

Sellers: Offers

Yes

SELLERS Did the firm confirm all offers in writing?

Customer Review

A Victorian terraced house in a conservation area of Greenwich.

"We bought our house from this estate agent 16 years ago & it was great to use them again. They know the local area & market very well and are very professional. Unfortunately they don’t cover the area we’ve moving to pity!"

Review 27 Jan 2012 Recommended by customer in London, SE10 51.4732, -0.0167 business John Payne (Greenwich) http://www.referenceline.com/estate_agents-in-london-johnpaynegreenwich-13627	Cost: £249000

Satisfaction Ratings

Overall Rating

10/10

Show All


Professional		10/10
The firm acted professionally at all times

Knowledgeable		10/10
The firm showed a good knowledge of local market conditions

Friendly		10/10
The staff are friendly and give clear and helpful information

Helpful		10/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Buyers: Ombudsman

Yes

BUYERS Did the firm make you aware of their membership of the TPO scheme (e.g. is the logo shown on the sale particulars you received)?

Buyers: Marketing

BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?

Buyers: Accuracy

Yes

BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?

Buyers: Offer

Yes

BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?

Customer Review

Ground floor flat with original fire places, large shaped garden.

"Babara Jones and Susan Danny were exceptional throughout. Very helpful and always on hand, I couldn’t have asked for anymore. Exceptional service. Thanks so much."

Review 25 Jan 2012 Recommended by customer in London, SE10 51.4796, -0.0164 business John Payne (Greenwich) http://www.referenceline.com/estate_agents-in-london-johnpaynegreenwich-13627	Cost: £450000

Satisfaction Ratings

Overall Rating

10/10

Show All


Professional		10/10
The firm acted professionally at all times

Knowledgeable		10/10
The firm showed a good knowledge of local market conditions

Friendly		10/10
The staff are friendly and give clear and helpful information

Helpful		10/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Buyers: Ombudsman

BUYERS Did the firm make you aware of their membership of the TPO scheme (e.g. is the logo shown on the sale particulars you received)?

Buyers: Marketing

BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?

Buyers: Accuracy

Yes

BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?

Buyers: Offer

BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?

Customer Review

3 double room apartment in complex, 2 bath (1 ensuite), sitting & kitchen open plan.

"John Payne Greenwich were excellent, friendly, professional and very helpful. In particular Sue Dennis was excellent and we would want to use her again for a sale & if we purchase another property. All the staff at John Payne were very helpful, always passed messages excellent response to all our queries and finding solutions to house buying problems."

Review 24 Jan 2012 Recommended by customer in London, SE8 51.4822, -0.0216 business John Payne (Greenwich) http://www.referenceline.com/estate_agents-in-london-johnpaynegreenwich-13627	Cost: £305000

Satisfaction Ratings

Overall Rating

8.8/10

Show All


Professional		9/10
The firm acted professionally at all times

Knowledgeable		8/10
The firm showed a good knowledge of local market conditions

Friendly		9/10
The staff are friendly and give clear and helpful information

Helpful		9/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Buyers: Ombudsman

Yes

BUYERS Did the firm make you aware of their membership of the TPO scheme (e.g. is the logo shown on the sale particulars you received)?

Buyers: Marketing

Yes

BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?

Buyers: Accuracy

Yes

BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?

Buyers: Offer

Yes

BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?

Customer Review

2 bed house Deptford.

"Excellent service, very responsive & polite."

Review 17 Jan 2012 Recommended by customer in London, SE10 51.4756, -0.0098 business John Payne (Greenwich) http://www.referenceline.com/estate_agents-in-london-johnpaynegreenwich-13627	Cost: £450000

Satisfaction Ratings

Overall Rating

10/10

Show All


Professional		10/10
The firm acted professionally at all times

Knowledgeable		10/10
The firm showed a good knowledge of local market conditions

Friendly		10/10
The staff are friendly and give clear and helpful information

Helpful		10/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Sellers: Ombudsman

Yes

SELLERS Did the firm make you aware of their membership of the Property Ombudsman scheme (e.g. is the TPO logo shown on the sales particulars for your property)?

Sellers: Fees

Yes

SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing before marketing your property?

Sellers: Buyer services

Yes

SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?

Sellers: Particulars

Yes

SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?

Sellers: Viewing

Yes

SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?

Sellers: Offers

Yes

SELLERS Did the firm confirm all offers in writing?

Sellers: Marketing

Yes

SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?

Buyers: Ombudsman

Yes

BUYERS Did the firm make you aware of their membership of the TPO scheme (e.g. is the logo shown on the sale particulars you received)?

Buyers: Marketing

Yes

BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?

Buyers: Accuracy

Yes

BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?

Buyers: Offer

Yes

BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?

Customer Review

Small Victorian 3 storey terrace in Greenwich. Fully modernised, small sunny garden.

"Our agent was chosen initially because they were acting for the vendor of the house we wanted to buy and we were staying in Greenwich. They proved an excellent choice; personable, available, tactful and professional throughout with both our sale and purchase."

Review 3 Jan 2012 Recommended by customer in London, SE10 51.4732, -0.0130 business John Payne (Greenwich) http://www.referenceline.com/estate_agents-in-london-johnpaynegreenwich-13627	Cost: £455000

Satisfaction Ratings

Overall Rating

9.8/10

Show All


Professional		10/10
The firm acted professionally at all times

Knowledgeable		10/10
The firm showed a good knowledge of local market conditions

Friendly		9/10
The staff are friendly and give clear and helpful information

Helpful		10/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Buyers: Ombudsman

BUYERS Did the firm make you aware of their membership of the TPO scheme (e.g. is the logo shown on the sale particulars you received)?

Buyers: Accuracy

Yes

BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?

Buyers: Offer

Yes

BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?

Customer Review

Greenwich SE10 terraced house.

"Very good, responsive kept in touch without being too “pushy”."

Review 24 Dec 2011 Recommended by customer in London, SE10 51.4855, 0.0171 business John Payne (Greenwich) http://www.referenceline.com/estate_agents-in-london-johnpaynegreenwich-13627	Cost: £495000

Satisfaction Ratings

Overall Rating

10/10

Show All


Professional		10/10
The firm acted professionally at all times

Knowledgeable		10/10
The firm showed a good knowledge of local market conditions

Friendly		10/10
The staff are friendly and give clear and helpful information

Helpful		10/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Buyers: Ombudsman

Yes

BUYERS Did the firm make you aware of their membership of the TPO scheme (e.g. is the logo shown on the sale particulars you received)?

Buyers: Marketing

Yes

BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?

Buyers: Accuracy

Yes

BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?

Buyers: Offer

Yes

BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?

Customer Review

Victorian terrace in Westcombe Park with a basement conversion and a west facing garden.

"Doug Norris was very helpful and prompt with his replies and got the sale to go smoothly and quickly."

Review 18 Dec 2011 Recommended by customer in London, SE10 51.4855, 0.0171 business John Payne (Greenwich) http://www.referenceline.com/estate_agents-in-london-johnpaynegreenwich-13627	Cost: £500000

Satisfaction Ratings

Overall Rating

10/10

Show All


Professional		10/10
The firm acted professionally at all times

Knowledgeable		10/10
The firm showed a good knowledge of local market conditions

Friendly		10/10
The staff are friendly and give clear and helpful information

Helpful		10/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Sellers: Ombudsman

Yes

SELLERS Did the firm make you aware of their membership of the Property Ombudsman scheme (e.g. is the TPO logo shown on the sales particulars for your property)?

Sellers: Fees

Yes

SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing before marketing your property?

Sellers: Buyer services

Yes

SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?

Sellers: Particulars

Yes

SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?

Sellers: Viewing

Yes

SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?

Sellers: Offers

Yes

SELLERS Did the firm confirm all offers in writing?

Sellers: Marketing

Yes

SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?

Customer Review

3 bedroom Victorian terrace in East Greenwich.

"Doug and the team in the Greenwich branch of John Payne did an excellent job. Prompt, helpful, effective, honest, trustworthy. They put other estate agents to shame!"

Review 14 Dec 2011 Recommended by customer in London, SE10 51.4859, 0.0040 business John Payne (Greenwich) http://www.referenceline.com/estate_agents-in-london-johnpaynegreenwich-13627	Cost: £970000

Satisfaction Ratings

Overall Rating

10/10

Show All


Professional		10/10
The firm acted professionally at all times

Knowledgeable		10/10
The firm showed a good knowledge of local market conditions

Friendly		10/10
The staff are friendly and give clear and helpful information

Helpful		10/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Buyers: Ombudsman

Yes

BUYERS Did the firm make you aware of their membership of the TPO scheme (e.g. is the logo shown on the sale particulars you received)?

Buyers: Marketing

Yes

BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?

Buyers: Accuracy

Yes

BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?

Buyers: Offer

Yes

BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?

Customer Review

1840’s five bedroom town house with garden opposite church, just off main road with shops.

"Proactive and helpful, but no pushy salesmanship. Helped us find solicitors and surveyor and letting agent. Exemplary service also after completion of the sale."

Review 8 Dec 2011 Recommended by customer in London, SE10 51.4762, -0.0116 business John Payne (Greenwich) http://www.referenceline.com/estate_agents-in-london-johnpaynegreenwich-13627	Cost: £790000

Satisfaction Ratings

Overall Rating

10/10

Show All


Professional		10/10
The firm acted professionally at all times

Knowledgeable		10/10
The firm showed a good knowledge of local market conditions

Friendly		10/10
The staff are friendly and give clear and helpful information

Helpful		10/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Buyers: Ombudsman

BUYERS Did the firm make you aware of their membership of the TPO scheme (e.g. is the logo shown on the sale particulars you received)?

Buyers: Marketing

Yes

BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?

Buyers: Accuracy

Yes

BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?

Buyers: Offer

Yes

BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?

Customer Review

Mid terrace traditional few hundred years old.

"Very good – approachable helpful, thorough trustworthy."

Review 30 Nov 2011 Not Recommended by customer in London, SE10 51.4849, 0.0121 business John Payne (Greenwich) http://www.referenceline.com/estate_agents-in-london-johnpaynegreenwich-13627	Cost: £440000

Satisfaction Ratings

Overall Rating

7.8/10

Show All


Professional		8/10
The firm acted professionally at all times

Knowledgeable		9/10
The firm showed a good knowledge of local market conditions

Friendly		6/10
The staff are friendly and give clear and helpful information

Helpful		8/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Buyers: Ombudsman

BUYERS Did the firm make you aware of their membership of the TPO scheme (e.g. is the logo shown on the sale particulars you received)?

Buyers: Accuracy

BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?

Buyers: Offer

Yes

BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?

Customer Review

3 bed Victorian house. Gutter broken for many years hence extensive damp damage inside at which we were not informed.

"At time at offer. It was listed as “well-maintained”. Renegotiate handled well."

Review 16 Nov 2011 Recommended by customer in London, SE10 51.4823, 0.0003 business John Payne (Greenwich) http://www.referenceline.com/estate_agents-in-london-johnpaynegreenwich-13627	Cost: £275000

Satisfaction Ratings

Overall Rating

10/10

Show All


Professional		10/10
The firm acted professionally at all times

Knowledgeable		10/10
The firm showed a good knowledge of local market conditions

Friendly		10/10
The staff are friendly and give clear and helpful information

Helpful		10/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Sellers: Ombudsman

Yes

SELLERS Did the firm make you aware of their membership of the Property Ombudsman scheme (e.g. is the TPO logo shown on the sales particulars for your property)?

Sellers: Fees

Yes

SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing before marketing your property?

Sellers: Buyer services

Yes

SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?

Sellers: Particulars

Yes

SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?

Sellers: Viewing

Yes

SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?

Sellers: Offers

Yes

SELLERS Did the firm confirm all offers in writing?

Sellers: Marketing

Yes

SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?

Customer Review

One bedroom flat in 1980’s build by Greenwich Park.

"Excellent they came across as the most professional, helpful and best value for money that we looked at. They also showed genuine interest in helping us."

Review 15 Nov 2011 Recommended by customer in London, SE10 51.4753, -0.0122 business John Payne (Greenwich) http://www.referenceline.com/estate_agents-in-london-johnpaynegreenwich-13627

Satisfaction Ratings

Overall Rating

10/10

Show All


Professional		10/10
The firm acted professionally at all times

Knowledgeable		10/10
The firm showed a good knowledge of local market conditions

Friendly		10/10
The staff are friendly and give clear and helpful information

Helpful		10/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Sellers: Ombudsman

Yes

SELLERS Did the firm make you aware of their membership of the Property Ombudsman scheme (e.g. is the TPO logo shown on the sales particulars for your property)?

Sellers: Fees

Yes

SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing before marketing your property?

Sellers: Buyer services

Yes

SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?

Sellers: Viewing

Yes

SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?

Sellers: Offers

Yes

SELLERS Did the firm confirm all offers in writing?

Buyers: Ombudsman

Yes

BUYERS Did the firm make you aware of their membership of the TPO scheme (e.g. is the logo shown on the sale particulars you received)?

Buyers: Marketing

Yes

BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?

Buyers: Accuracy

Yes

BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?

Buyers: Offer

Yes

BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?

Customer Review

"Great service and really helpful and understanding during the protracted sale process. I am grateful for their patience and absolute professionalism which made the whole process much less stressful. Also they were happy to recommend movers and daring people and roofers all of whom turned out to be great recommendations. An excellent experience."

Review 11 Nov 2011 Recommended by customer in London, SE10 51.4823, 0.0003 business John Payne (Greenwich) http://www.referenceline.com/estate_agents-in-london-johnpaynegreenwich-13627	Cost: £275000

Satisfaction Ratings

Overall Rating

10/10

Show All


Professional		10/10
The firm acted professionally at all times

Knowledgeable		10/10
The firm showed a good knowledge of local market conditions

Friendly		10/10
The staff are friendly and give clear and helpful information

Helpful		10/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Buyers: Ombudsman

Yes

BUYERS Did the firm make you aware of their membership of the TPO scheme (e.g. is the logo shown on the sale particulars you received)?

Buyers: Accuracy

Yes

BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?

Buyers: Offer

Yes

BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?

Customer Review

One bed flat with views of Greenwich Park.

"They were very helpful with advice and communicating what needed to be done and when especially when I had problem with my solicitors who were appalling."

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