John Payne (Greenwich) Ltd

227 Greenwich High Road, Greenwich
London

SE10 8NB

Estate Agents

Listed under:  Estate Agents
99% recommended   Rating John Payne (Greenwich) Ltd 9.6/100
114 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 114 reviews since 2009
 
 
 
Professional 9.6/10 Professional Rating 9.6
The firm acted professionally at all times
 
Knowledgeable 9.6/10 Knowledgeable Rating 9.6
The firm showed a good knowledge of local market conditions
 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information
 
Helpful 9.6/10 Helpful Rating 9.6
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" John Payne helped us with the sale of our house in West Greenwich. They were very efficient and friendly to deal with. I felt like they managed the relationship with the buyer really well and when i...."   more
 
" All Staff( Especially Gemma and Matt) were so helpful and made the whole transaction/procedure a dream. Gemma was lovely and always showed professionalism but also showed charm to my family.. so much ...."   more
 
" The service was excellent - it was a difficult and delayed process but the agent was helpful, calm and professional throughout. He went above and beyond both for us, and the seller, and we always felt...."   more
 
" Working with the team at John Payne Greenwich to sell our flat could not have gone any better. Doug and the team are friendly, honest and attentive and displayed genuine interest in what we wanted and...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 89%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 98%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 63%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 76%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 64%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 82%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 97%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 97%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

acting 3
advice 5
approachable 3
attentive 3
bought 4
Branch 5
buyer 9
buyers 3
buying 3
communication 5
contact 3
courteous 4
definitely 4
difficult 5
Doug 6
easy 4
efficient 8
estate 6
excellent 36
experience 3
extremely 4
friendly 19
Good 17
Great 9
Greenwich 14
happy 5
help 9
helpful 30
highly 7
honest 5
informed 7
John 23
Norris 6
Payne 23
pleased 6
process 9
Professional 23
property 11
purchase 7
quickly 5
really 5
recommend 11
sale 17
seller 11
service 38
sold 8
solicitors 6
Sue 6
supportive 5
team 7
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 Nov 2016
Recommended by customer in SE10
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed terraced house

"John Payne helped us with the sale of our house in West Greenwich. They were very efficient and friendly to deal with. I felt like they managed the relationship with the buyer really well and when issues cropped up and things started to go a bit wrong, they intensified the level of communication with both us and the buyer to get things sorted, always acting in a calm and reasonable manner. Overall, they were excellent and I would recommend them to friends and family."
 
 
Team:
Pat McManamon
 
 
 

Review 13 Oct 2016
Recommended by customer in Se3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Bed Flat, SE3

"All Staff( Especially Gemma and Matt) were so helpful and made the whole transaction/procedure a dream. Gemma was lovely and always showed professionalism but also showed charm to my family.. so much so, our Children actually looked forward to seeing Gemma.

I know that this isn't relevant to the sale/purchase but it did make things so much more pleasant through quite a difficult and complicated conveyance process.

We would really like to say thank you the the team.. all office staff were always very pleasant too... We'd most certainly used John Payne Blackheath and John Payne Greenwich again.. will definitely and already have recommend them.

Thank you JP!!! You're Amazing... So pleased we went with you and not the other one! 😉"
 
 
Team:
Gemma, Matthew,Rob, Daisy, Stephanie
 
 
 

Review 27 May 2016
Recommended by customer in SE10
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Georgian terrace in west Greenwich

"The service was excellent - it was a difficult and delayed process but the agent was helpful, calm and professional throughout. He went above and beyond both for us, and the seller, and we always felt like he was honest to both sides - there was no game playing. Really very impressed."
 
 
Team:
Doug Norris, Pat McMannon, Barbara Jones
 
 
 

Review 25 May 2016
Recommended by customer in CT5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Ground floor Victorian conversation flat with garden in St John''s area

"Working with the team at John Payne Greenwich to sell our flat could not have gone any better. Doug and the team are friendly, honest and attentive and displayed genuine interest in what we wanted and how to help us.

We would never have dreamed that the team would be so helpful and friendly. We often found that they were more useful than our solicitors and the estate agents we were buying our house from. They also displayed the right amount of caution and common sense in evaluating the market and how to price our flat- we genuinely trusted them as they are such experts in their fields and so realisable. They were also exceptionally communicative in relaying information throughout our chain.

We cannot recommend John Payne greenwich highly enough and only wish that they also operated in the new area we have moved to so we could work with them on our next house sale and purchase! Thank you again to the whole team - such a positive experience to have had you sell out flat for us and we wish you all the best."
 
 
Team:
Doug, Barbara and Pat
 
 
 

Review 25 May 2016
Recommended by customer in CF35
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Grade II Listed three-storey Georgian property in Greenwich

"We were very happy with the service from start to finish. John Payne were very enthusiastic and positive from the outset and promptly informed of us of all proposed viewings, feedback and offers, remaining involved through the conveyancing process to ensure that everything ran smoothly. A very professional service."
 
 
Team:
Doug, Barbara, Andreas and Pat
 
 
 

Review 20 Apr 2016
Recommended by customer in SE10
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced house, in East Greenwich.

"Very pleasant to deal with as a firm, and in particular Nick Kay (agent) was very accommodating and helpful in facilitating negotiations with the seller."
 
 
Team:
Nick Kay
 
 
 

Review 24 Jan 2016
Recommended by customer in SE10
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom house, east greenwich

"Friendly and helpful staff"
 
 
Team:
Doug, Barbara
 
 
 

Review 24 Jan 2016
Recommended by customer in MK43
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
7 year old 2 bedroom flat in a block in Greenwich, London

"It was a pleasure to deal with Sue from John Payne from start to finish. Having stated at the outset how high my expectations were for communications between us, she went over and above. Not only in her communications but with her willingness to do everything she could do help me, given my distance from London.

If I had another property in London I would have no hesitation in contacting John Payne to help with any sale. They are professional and efficient. They were on top of the sale and every day were ensuring the sale was progressing to exchange and completion.

I sincerely recommend their services to any potential buyer or seller."
 
 
Team:
Sue Denny
 
 
 

Review 23 Jan 2016
Recommended by customer in S43
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroom maisonette in Greenwich

"John Payne were highly professional, personable and friendly. They took care of the whole process without delay. They were always approachable and no question was too stupid. They were more helpful, at times, than the solicitors. Selling property can be a very stressful process, they took the stress out of the process. You felt like one of the family."
 
 
Team:
John Payne
 
 
 

Review 20 Jan 2016
Recommended by customer in SE12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Former council two bed flat on the top floor of a four storey walk up block, situated in a good road in east Greenwich within walking distance of the river, a main line rail link and a short bus trip from the jubilee line and the dock lands light railway. Central Greenwich and all of its amenities is a 7/8 minute walk away.

"I used John Payne previously to buy this flat and one other and was very pleased with their performance then and had from time to time kept in touch with the individuals involved so was pleased to appoint them again and was again very pleased with them individually and collectively. I am always impressed by their professionalism, expertise, friendly tell it as it is attitude and local knowledge. I will use them again. The flat sold quickly and for the recommended price. The buyer was based off shore which resulted in a slightly prolonged completion."
 
 
Team:
Doug Norris and Sue Denny
 
 
 

Review 19 Jan 2016
Recommended by customer in SE10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom terraced house East Greenwich.

"I can not recommend Sue at the Greenwich office highly enough!
She is wonderful, knowledgable, caring, efficient, the list goes on.....
As first time sellers, with not much of a clue what we needed to do, she held our hands through the whole process and made it as painless as possible!
Due to the set up at John Payne, the completion of our sale was passed to the Blackheath office. They were also very courteous and efficient.

"
 
 
Team:
Susan Denny
 
 
 

Review 8 Sep 2015
Recommended by customer in SE10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
One double bedroom first floor purpose built flat

"John Payne Estate Agents provided a highly professional and exceedingly helpful service.
They went out of their way to ensure the completion of the sale in very difficult circumstances.
Their service was over and above what was expected."
 
 
Team:
Susan Denny, Doug Norris
 
 
 

Review 3 Sep 2015
Recommended by customer in SE10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terrace house

"We feel that the house was possibly worth more as it was sold immediately. Also, other properties were sold for more."
 
 
Team:
Doug
 
 
 

Review 2 Sep 2015
Recommended by customer in Se10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Freehold terrace house se10

"Very professional service and thoughtful at all times first time we had used them but would highly recommend"
 
 
Team:
Susan Denny and Barbara
 
 
 

Review 2 Sep 2015
Recommended by customer in se10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed flat

"great work, easy contact, professional"
 
 
Team:
Barbara Jones
 
 
 

Review 5 Jul 2015
Recommended by customer in SE13
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed flat

"They went the extra mile to help us."
 
 
Team:
Sue
 
 
 

Review 1 Apr 2015
Recommended by customer in CT11
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1870 terrace in conservatory area, in SE London.
 

"Fantastic service and very friendly."
 
 
 
 
 
 

Review 30 Jan 2015
Recommended by customer in SE10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Victorian 3 bed terrace Greenwich.
 

"We received excellent service and attention to our requirements from valuation to completion. All staff were very friendly and approachable, very good experience for us as hadn’t bought / sold for approx 26 yrs."
 
 
 
 
 
 

Review 20 Jan 2015
Recommended by customer in SE10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Property conversion. One bed flat good condition near Royal Naral Collage.
 
 
 
 
 

Review 14 Jan 2015
Recommended by customer in SE10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom terrace house and parking space and garden.
 
 
 
 
 
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