McRae's Sales Lettings & Management - Lettings

18 The Avenue, Highams Park
London

E4 9LD

51.6087, 0.0005

Estate Agents

Listed under:  Lettings Agents
100% recommended   Rating 9.7/10
247 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.7/10 Overall Rating 9.7/10
Based on 247 reviews since 2010
 
 
 
Professional
9.7/10 Professional Rating 9.7
The firm acted professionally at all times

 
Knowledgeable
9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions

 
Friendly
9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information

 
Helpful
9.7/10 Helpful Rating 9.7
The firm helped in the negotiations between landlord and tenant

 
 
 
Recent Reviews 
 
" McRaes offered a very professional service. Gill in particular was exceptional. Very refreshing to meet an estate agent that are friendly pleasant and not pushy."   more
 
" I have enjoyed the pleasure of using McRae's services for six years and highly recommend them. "   more
 
" Very friendly and helpful."   more
 
" I'm really happy about this agency because I found people interested in helping and assisting tenants also in a short period of time. Really kind, happy to help and answering always to our question...."   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Landlords: Ombudsman: 94%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Landlords: Advice: 100%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
 
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
 
Landlords: Viewing: 100%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
 
Landlords: Marketing: 93%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
 
Landlords: Client Account: 100%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
 
Landlords: Deposit Scheme: 98%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
 
Landlords: References: 100%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
 
Tenants: Ombudsman: 96%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 96%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 97%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Deposit Scheme: 100%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
 
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 95%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 3
Agreement 3
Amazing 4
answered 5
Barbara 23
best 5
brilliant 7
business 3
customer 6
definitely 12
efficient 11
estate 6
Excellent 25
experience 11
extremely 8
flat 5
friendly 60
friends 7
good 35
great 11
happy 36
helpful 79
highly 11
informed 6
kind 5
landlord 5
letting 7
Lisa 5
McRae’s 29
McRaes 23
needs 6
people 8
pleasant 6
pleased 14
polite 7
problems 5
process 9
professional 61
Property 16
questions 7
quick 8
Really 11
recommend 35
recommended 7
service 93
situation 5
team 6
Thank 20
Thanks 7
Understanding 9
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  

Review 6 Jun 2017
Recommended by customer in E4 9
51.6110, 0.0040
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
5 Bailey court.
 
Cost: £1200

"McRaes offered a very professional service. Gill in particular was exceptional. Very refreshing to meet an estate agent that are friendly pleasant and not pushy."
 
 
 
 
 
 


Review 16 May 2017
Recommended by customer in IG8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
51.6024, 0.0059
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
Cost: £1300

"I have enjoyed the pleasure of using McRae's services for six years and highly recommend them. "
 
 
 
 
 
 


Review 16 May 2017
Recommended by customer in E17
 My Age: 30 - 39 
 I'm: Female 
51.575185, -0.013094
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
Cost: £1150
 
 
Team:
Gill
 
 
 


Review 4 Apr 2017
Recommended by customer in E4 9
51.6094, -0.0050
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
Cost: £1200

"Very friendly and helpful."
 
 
 
 
 
 


Review 29 Mar 2017
Recommended by customer in E17
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.5859, -0.0175
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
One bed room flat Warthamstow area large bedroom laminate floor close to transport.
 
Cost: £1050

"I'm really happy about this agency because I found people interested in helping and assisting tenants also in a short period of time.

Really kind, happy to help and answering always to our questions. "
 
 
 
 
Team:
Gill Craig
 
 
 


Review 13 Mar 2017
Recommended by customer in E4
 My Age: up to 29 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.6333, 0.0082
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
4 Mandeville court.
 
Cost: £775

"They are helpful and very kind to us. It was happy to meet them. Thank you very much.
Chatitze Demo"
 
 
 
 
Team:
Gill Barbara Craig
 
 
 


Review 3 Mar 2017
Recommended by customer in E4
 My Age: 30 - 39 
51.6333, 0.0082
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
115 Mandeville court
 
Cost: £775
 
 
 
 


Review 20 Feb 2017
Recommended by customer in E4 9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.6099, 0.0015
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
4 Havelock House.
 
Cost: £1200

"Both Lisa & Gill were very helpful. Lisa could see something was going to be hand for me and phoned the landlord and sorted it out. She got me garage.

Very professional people, friendly and helpful, nothing was too much for them.

Thank you!"
 
 
 
 
Team:
Lisa Gill
 
 
 


Review 13 Jan 2017
Recommended by customer in E4 6
51.6182, 0.0054
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
2 bed room flat.
 
Cost: £7050

"A well run professional business."
 
 
 
 
Team:
Lisa Fox
 
 
 


Review 28 Oct 2016
Recommended by customer in E4 8
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
51.6019, -0.0149
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
Cost: £1300

"We have used McRae's for many years and have always been happy with their service, Gill has been very good with feedback and organised with booking viewings and arranging the paperwork."
 
 
 
 
 
 


Review 28 Oct 2016
Recommended by customer in E4 6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.6199, 0.0075
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
23 connington crescent.
 
Cost: £1400

"I am very pleased with the agent called Jill she was very good with my and my family. I am very happy with the McRaes all the staff are very good people one of them is Barbara, and thank you very much. I hope all the best for Jill and Barbara.
Regards: Daniela Cazacu"
 
 
 
 
 
 


Review 28 Oct 2016
Recommended by customer in E4 8
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
51.6019, -0.0149
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
18 Grove park avenue.
 
Cost: £1250

"Very good service."
 
 
 
 
Team:
Lettings
 
 
 


Review 5 Jul 2016
Recommended by customer in E4 8
51.6100, -0.0181
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
2 bedroom fix.
 
Cost: £900

"We are very pleased with the service provided by the agent. We got quick answers whenever we need it and the agents was very nice with us."
 
 
 
 
 
 


Review 10 May 2016
Recommended by customer in E4 9
51.6054, -0.0069
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
4 Overton court.
 
Cost: £1200

"Excellent, very patient. Considering my circumstances at the time of requiring rented accommodation."
 
 
 
 
 
 


Review 18 Mar 2016
Recommended by customer in E4 9
51.6051, 0.0008
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
1 bedroom apartment.
 
Cost: £950

"It was very good."
 
 
 
 
 
 


Review 18 Mar 2016
Recommended by customer in E4
51.6333, 0.0082
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
2 bedroom flat.
 
Cost: £1100

"Absolutely brilliant. We have been to many estate agents before but this is by far the best one. Thank you so much for helping us and such a nice, hassle free experience!"
 
 
 
 
 
 


Review 18 Mar 2016
Recommended by customer in E4 9
51.6051, 0.0008
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
1 bedroom conversion flat.
 
Cost: £950

"I can’t fault the service. I have felt in safe hands from the start."
 
 
 
 
 
 


Review 15 Dec 2015
Recommended by customer in E17
51.5795, -0.0391
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
4 bedroom victorian house.
 
Cost: £2000
 
 
 
 


Review 15 Dec 2015
Recommended by customer in E4
51.6333, 0.0082
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
384 Hale end road.
 

"Absolutely fantastic."
 
 
 
 
 
 


Review 8 Dec 2015
Recommended by customer in E4
51.6333, 0.0082
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
   Customer Review
 
2 bedroom.
 
Cost: £1000

"The service was great and very helpful and connective."
 
 
 
 
 
 

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