McRae's Sales Lettings & Management - Lettings

18 The Avenue, Highams Park
London

E4 9LD

51.6087, 0.0005

Estate Agents

Listed under:  Lettings Agents
100% recommended   Rating 9.7/10
262 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 262 reviews since 2010
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times

 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions

 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information

 
Helpful 9.7/10 Helpful Rating 9.7
The firm helped in the negotiations between landlord and tenant

 
 
 
Recent Reviews 
 
" It's a pleasure to work with McRae's. They have made the whole process straight forward and were happy to advise or answer questions."   more
 
" Found Gill at McRae's to be the most helpful person I have dealt with throughout finding a place to rent in the private sector."   more
 
" Very efficient and helpful."   more
 
" Dear Gill, I wanted to says big thank you to you for all your help with letting our house. We have been very impressed with you finding our tenants and will definitely be contacting in future when the...."   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Landlords: Ombudsman: 95%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Landlords: Advice: 100%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
 
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
 
Landlords: Viewing: 100%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
 
Landlords: Marketing: 94%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
 
Landlords: Client Account: 100%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
 
Landlords: Deposit Scheme: 98%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
 
Landlords: References: 100%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
 
Tenants: Ombudsman: 96%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 96%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 97%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Deposit Scheme: 100%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
 
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 94%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 3
Agreement 3
amazing 5
answer 3
answered 5
Barbara 23
best 5
brilliant 7
business 3
class 4
communication 3
Communications 3
Completely 3
customer 6
definitely 13
efficient 13
estate 6
Excellent 25
experience 11
extremely 11
friendly 64
friends 7
Gill 6
good 35
great 13
happy 39
helpful 87
Highly 11
informed 7
letting 9
Mcrae’s 29
McRaes 31
needs 6
people 8
pleasant 6
pleased 15
polite 7
process 12
professional 64
Property 19
questions 8
quick 9
Really 11
recommend 35
recommended 7
service 95
team 10
thank 21
Thanks 8
understanding 9
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Jan 2018
Recommended by customer in E4 9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.6106, 0.0032
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
9 Harcourt house.
 
Cost: £1200

"It's a pleasure to work with McRae's.
They have made the whole process straight forward and were happy to advise or answer questions."
 
 
 
 
 
 


Review 21 Dec 2017
Recommended by customer in E4 9
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
51.6096, 0.0029
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 Church Ave.
 
Cost: £1500

"Found Gill at McRae's to be the most helpful person I have dealt with throughout finding a place to rent in the private sector."
 
 
 
 
 
 


Review 19 Dec 2017
Recommended by customer
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
8 Rodings crt
 

"Very efficient and helpful."
 
 
 
 
 
 


Review 13 Dec 2017
Recommended by customer in E4 9
51.6112, -0.0013
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
4 bed semi.
 
Cost: £1700

"Dear Gill, I wanted to says big thank you to you for all your help with letting our house. We have been very impressed with you finding our tenants and will definitely be contacting in future when the arises."
 
 
 
 
Team:
Gill Mcelroy
 
 
 


Review 7 Nov 2017
Recommended by customer in E4 9
51.6082, -0.0019
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
5 Paxton house.
 
Cost: £1200

"Very happy with the service received."
 
 
 
 
 
 


Review 6 Nov 2017
Recommended by customer in E4 9
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.6103, 0.0039
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
1 Bed Grand floor flat.
 
Cost: £950

"The ladies in the office were very helpful, from phone calls, emails to meeting them in person.
They made our first move easy and guided us in the right direction its been great working with them and we look forward to a peaceful tenancy. "
 
 
 
 
Team:
Gill Mcelroy
 
 
 


Review 10 Oct 2017
Recommended by customer in E17
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.5855, -0.0180
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
39 Churchbank .
 
Cost: £1050
 
 
Team:
Gill Barbara
 
 
 


Review 6 Oct 2017
Recommended by customer in E4 9
51.6081, -0.0093
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
156 Higham Station Ave.
 
Cost: £850

"Gill at McRae's was extremely helpful and professional. I have been able to move within 2 weeks from first contact. I hope to stay with them for a while. "
 
 
 
 
 
 


Review 12 Sep 2017
Recommended by customer in E4 9
51.6051, 0.0008
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Cost: £950

"All the team at McRae's were extremely helpful. They helped make the entire process easy.

Many thanks all! "
 
 
 
 
 
 


Review 5 Sep 2017
Recommended by customer in E4 9
 My Age: 30 - 39 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.6087, 0.0005
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
1 Hillcroft House.
 
Cost: £975

"All team at McRaes Highams park have been very helpful, professional and friendly. Their knowledge made me feel safe and informed all the way. "
 
 
 
 
 
 

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