Northwood - Lettings

7 Broadland Court, Wherry Road
Norwich
Norfolk
NR1 1UN

52.6245, 1.3047

Estate Agents

Listed under:  Lettings Agents
100% recommended   Rating 9.9/10
4 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 4 reviews since 2014
 
 
 
Professional 9.8/10 Professional Rating 9.8
The firm acted professionally at all times

 
Knowledgeable 10/10 Knowledgeable Rating 10.0
The firm showed a good knowledge of local market conditions

 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information

 
Helpful 10/10 Helpful Rating 10.0
The firm helped in the negotiations between landlord and tenant

 
 
 
Recent Reviews 
 
" Northwood have rented my property from me for the last 3 years on their guaranteed scheme and the team have been so helpful, professional and friendly. You may not get quite as much rent as if you man...."   more
 
" Although I did not take the tenant found by Northwood I was very happy with the level of service they gave, they were very helpful and proactive. I would certainly use them again and recommend them to...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Landlords: Ombudsman: 100%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Landlords: Advice: 100%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
 
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
 
Landlords: Viewing: 100%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
 
Landlords: Marketing: 100%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
 
Landlords: Client Account: 75%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
 
Landlords: Deposit Scheme: 100%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
 
Landlords: References: 100%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
 
Tenants: Deposit Scheme: 67%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Northwood 2
certainly 1
covering 1
dont 1
easy 1
free 1
friendly 1
guaranteed 1
happy 1
hassle 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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1

Budget:  


Review 22 Jan 2015
Recommended by customer in NR6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6652, 1.3017
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 Bed semi in Costessy
 
Cost: £625
 

"Northwood have rented my property from me for the last 3 years on their guaranteed scheme and the team have been so helpful, professional and friendly. You may not get quite as much rent as if you managed it yourself but its so easy, hassle free and you don't ever have to worry about covering the mortgage."
 
 
Team:
Stephen, Peggy & Ameilia
 
 
 


Review 8 Dec 2014
Recommended by customer in NR18
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
52.5643, 1.1018
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bedroom flat with main bedroom en suite in Wymendham.
 
Cost: £480
 
 
 
 


Review 8 Nov 2014
Recommended by customer in NR1
52.6239, 1.3184
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bed purpose built flat in an established residential estate in Norwich.
 
Cost: £570

"Although I did not take the tenant found by Northwood I was very happy with the level of service they gave, they were very helpful and proactive. I would certainly use them again and recommend them to others."
 
 
 
 
 
   Business Reply:

Thank you for your review.
Should you need any hep in the future, please give us a call!
Regards, The Northwood team.
 


Review 8 Nov 2014
Recommended by customer in NR5
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.6446, 1.2427
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Terraced house, Norwich.
 
Cost: £510
 
 
 
   Business Reply:

Thank you for your review. If you ever need any help in the future, please do not hesitate in giving us a call!!
the Northwood team
 

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