Thomas and Rawson Estate & Letting Agents - Lettings

461 Ashley Road, Parkstone
Poole
Dorset
BH14 0AX

50.7290, -1.9444

Estate Agents

Listed under:  Lettings Agents
100% recommended   Rating 9.6/10
16 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 16 reviews since 2012
 
 
 
Professional 9.5/10 Professional Rating 9.5
The firm acted professionally at all times

 
Knowledgeable 9.5/10 Knowledgeable Rating 9.5
The firm showed a good knowledge of local market conditions

 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information

 
Helpful 9.6/10 Helpful Rating 9.6
The firm helped in the negotiations between landlord and tenant

 
 
 
Recent Reviews 
 
" Our property has been managed by Thomas and Rawson for a. Im er of years and weve been nothing but truly satisfied from start to finish. Weve had clear communication throughout and advice along the...."   more
 
" The property has been our family home for many years and we wanted an agent that would manage it with the same care and attention to detail that we ourselves would give. From the outset Peter and his ...."   more
 
" I have been a client of Thomas and Rawson for nearly twenty years and have always found them to be professional, honest, straightforward and friendly in all my dealings with them. I rely on their a...."   more
 
" Peter Baczala & Team have been professional throughout our tenancy even to the remaining days when we moved out. We would have stayed with Thomas & Rawson although unfortunately there were no properti...."   more
 
About Us


Thomas & Rawson Ltd are the Longest Established Family Run Independent Sales & Letting Agent in Poole, having been Established for 27 Years, we have continued to develop our reputation for professional, sound and above all honest advice. Our team of professionals have a passion for what they do and strive to ensure customer satisfaction.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Landlords: Ombudsman: 93%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Landlords: Advice: 100%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
 
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
 
Landlords: Viewing: 100%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
 
Landlords: Marketing: 82%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
 
Landlords: Client Account: 89%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
 
Landlords: Deposit Scheme: 89%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
 
Landlords: References: 100%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
 
Tenants: Ombudsman: 100%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Deposits: 100%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Deposit Scheme: 100%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
 
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 100%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

13 2
acted 2
advice 4
best 2
buying 3
change 2
circumstances 2
clear 2
communication 2
confidence 3
ease 2
extremely 3
family 3
fantastic 2
flat 2
friendly 2
friends 2
future 2
good 2
help 3
helpful 6
highly 2
informed 3
just 3
landlords 2
let 2
letting 7
manage 3
months 2
past 2
people 4
Peter 4
potential 2
problems 4
process 2
professional 7
properties 2
property 8
Rawson 11
reasonably 2
recommend 3
recommended 3
regular 2
renewed 2
rent 3
rental 2
renting 2
selling 2
service 3
services 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 3 Jan 2018
Recommended by customer in BH14
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
50.7269, -1.9435
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
One bedroom flat in the heart of Ashley Cross Sea views
 
Cost: £820
 

"Our property has been managed by Thomas and Rawson for a. Im er of years and weve been nothing but truly satisfied from start to finish. Weve had clear communication throughout and advice along the way. It was felt that what we would expect from potential tenants was also matched with their own expectations. When we came to selling our property Thomas and Rawson remained supportive throughout.
We would highly recommend this agency to others and would use them in the future should we need to. Thanks once again."
 
 

A Beautiful Top floor flat in Ashley Cross
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Peter Baczala
 
 
 


Review 4 Jan 2016
Recommended by customer in BH14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
50.7286, -1.9560
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Semi-detached house in quiet location in Lower Parkstone.
 
Cost: £1050
 

"The property has been our family home for many years and we wanted an agent that would manage it with the same care and attention to detail that we ourselves would give. From the outset Peter and his team have given us the confidence that we can trust them to do exactly that with their clear knowledge of the local market and professional approach.

In our initial discussions he listened sympathetically to what we required and offered advice as to the best ways to achieve the outcome that we wanted of reliable tenants who would look after the property at a fair rent. This took a little time and patience but ultimately the outcome was excellent and has continued to be so over time.

The service offered by Thomas & Rawson has been of the highest standard with frequent monitoring of the property and regular communication to keep us informed. On several occasions Peter has gone over and above what we could have reasonably expected him to do in his role.

We have every confidence in the expertise of the firm in this area and from our experience would unequivocally recommend their services to anyone requiring a letting agent to manage their property."
 
 

A lovely 3 bed semi in a quiet cul-de-sac South of Ashley Road in Parkstone
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Peter Baczala
 
 
 


Review 12 Dec 2015
Recommended by customer in BH14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
50.7104, -1.9426
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 Bed terraced house recently refurbished near Wimborne, Dorset.
 
Cost: £900
 

"I have been a client of Thomas and Rawson for nearly twenty years and have always found them to be professional, honest, straightforward and friendly in all my dealings with them.

I rely on their advice for all my letting and general property requirements and they have never let me down."
 
 

A re-furbished 3 bed House in Merley
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Peter, Tonie and Barbara
 
 
 


Review 6 May 2014
Recommended by customer in BH14
50.7242, -1.9264
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 Bed Semi Detached House in the Parkstone, Poole area
 
Cost: £900
 

"Peter Baczala & Team have been professional throughout our tenancy even to the remaining days when we moved out. We would have stayed with Thomas & Rawson although unfortunately there were no properties on their books at the time that were suitable for me and my family although I wish them all the success for the future. I'd have no issue in recommending Thomas & Rawson as I have in the past for an honest Estate & Letting agency who're both helpful and courteous."
 
 

An older 3 bedroom Semi-Detached House South of Ashlet Road on a corner plot with Cellar.
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Peter Baczala, Barbara
 
 
 


Review 1 May 2014
Recommended by customer in BH15
50.7209, -1.9774
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
A 2 bedroom Character Property close to train station Hospital and Poole Town centre.
 
Cost: £798
 

"Thomas and Rawson have been extremely professional and helpful throughout and remain to be still now. We have not used this firm before but other Letting agents and the service is at another level to a main stream agent that we have used in the past. I have confidence that the property is looked after and a close eye is kept on. On finding a tenant time and effort was taken to unsure the right people took the property.

Would highly recommend them to any potential Landlords."
 
 

A lovely 2 bedroom character house close to Poole Hospital.
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Peter Barbara
 
 
 


Review 30 Apr 2014
Recommended by customer in BH15
50.7240, -1.9691
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
It is a 2 bedroom ground floor flat fully modernised with French doors leading onto a large patio area and steps down onto a mature grass and walled garden area with a southerly aspect.
 
Cost: £850
 

"Although we are new to property letting, we have full confidence in their ability to select, install and manage suitable tenants required for a harmonious and successful contract."
 
 
Team:
Peter T. Baczala, Tina..
 
 
 


Review 28 Apr 2014
Recommended by customer in bh 1
0, 0
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
bedroom bungalow ensbury park area
 
Cost: £895
 

"i found the agent most helpful after i had explained what i required"
 
 

A lovelt furnished bungalow in Redhill.
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
peter t baczala
 
 
 


Review 2 Apr 2014
Recommended by customer in BH14
50.7274, -1.9272
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
4 bed family home - Poole 2 bed flat - Parkstone
 
Cost: £2000
 

"We first used Thomas and Rawson for our 4 bed family home. They have always been professional, friendly and polite. They carried out regular checks and told us when they thought we should not renew the tenancy agreement with a particularly difficult tenant. We have always felt they have tried to do the best for us. When our long term tenants moved out of our flat we did not hesitate in taking on Thomas and Rawson to manage that for us as well. It is a comfort to know there is someone looking out for our interests in Dorset when we ourselves live in Kent. The team are all very approachable."
 
 

A substantial Detached House situated South of Ashley Road

A 2 bedroom First Floor Flat in Parkstone with an enclosed garden.
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Tina, Tonie, Barbara and Peter.
 
 
 


Review 17 Mar 2014
Recommended by customer in SS17
51.5423, 0.4035
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bedroom detached bungalow in Oakdale, Poole
 
Cost: £995
 

"I was a little worried about renting my property out as it had been my home for 13 years and due to change in circumstances I had to move out of the area and rent my home out. The staff at Thomas and Rawson were so understanding and helpful, they keep me informed of any problems and make me feel at ease with the whole process. They have just renewed the tenants for another 6 months and all went smoothly. Thank you for all your help and what a fantastic team of people. I have also recommended you to my friends who are buying a rental property."
 
 
Team:
The team are all so helpful and friendly and feel at ease talking to them all.
 
 
 


Review 17 Mar 2014
Recommended by customer in SS17
51.5423, 0.4035
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bedroom detached bungalow in Oakdale, Poole
 
Cost: £995
 

"I was a little worried about renting my property out as it had been my home for 13 years and due to change in circumstances I had to move out of the area and rent my home out. The staff at Thomas and Rawson were so understanding and helpful, they keep me informed of any problems and make me feel at ease with the whole process. They have just renewed the tenants for another 6 months and all went smoothly. Thank you for all your help and what a fantastic team of people. I have also recommended you to my friends who are buying a rental property."
 
 

An Immaculate Bungalow in Oakdale with Beautiful Gardens

An Immaculate Bungalow in Oakdale with Beautiful Gardens
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
The team are all so helpful and friendly and feel at ease talking to them all.
 
 
 


Review 11 Dec 2012
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Spacious two bedroom ground floor flat.Conveinient location in Parkstone.
 
Cost: £650
 

"This company has always acted in the most professional way.They have always appointed good long term tenants and handled problems as and when they have cropped up both promptly and quickly.
Based upon their performance over eight years I would use no other agent.
"
 
 

Two Bed Ground Floor Flat in Parkstone
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Peter Tina Toni
 
 
 


Review 3 Dec 2012
Recommended by customer in BH14
50.7104, -1.9426
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Two bedroom ground floor flat in Upton

"Thomas & Rawson have handled my property and letting transactions since 2001 and have always acted professionally and ethically throughout that time.

I greatly value their continuous support and advice and have recommended their services to other landlords."
 
 

Two Bed Ground Floor Flat in Upton
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Peter, Tina & Barbara
 
 
 


Review 26 Nov 2012
Recommended by customer in BH15
50.7203, -1.9780
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2xflats Poole Dorset

"I have dealt with Thomas & Rawson since 2008, both for buying and selling properties and as a letting agent and during all this time I have found Peter Bacsala and his staff extremely helpful.
I have always felt that they were giving me a personal service unlike many of the larger agencies."
 
 

2 Beautiful Poole Town Centre Flats
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 


Review 25 Nov 2012
Recommended by customer in BH11
50.7673, -1.9174
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
flat
 
Cost: £590
 

"I have 4 estat agent 3 are not mush help.

but Peter Baebara Tonie , give me the time that i ned and the help when its needed , just grate ,thank you all"
 
 

Retirement home to rent
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 


Review 21 Nov 2012
Recommended by customer in BH14
50.7279, -1.9327
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
First floor flat with two bedrooms, lounge diner, kitchen, bathroom. Offroad parking with garage to rear and garden at the front of the property.
 
Cost: £650
 

"We have used Thomas and Rawson to let our flat for over 9 years. During that time they have been extremely professional. Any maintenance problems they deal with and the people they use are very reasonably priced.
The have always found us tenants swiftly to the point that the flat has never been unlet for more than a few days."
 
 

Two Bedroom First Floor Flat South of ASshley Road
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Peter Baczala, Tina and Barbara
 
 
 


Review 21 Nov 2012
Recommended by customer in BH14
50.7255, -1.9486
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bed flat
 
Cost: £695
 

"very good"
 
 

Two Bed Ground Floor Flat in Ashley Cross
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Peter, Tina, Toni and Barbera
 
 
 

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