Hoppers Estate Agency Ltd - Sales

8 Main Street
Prestwick
Ayrshire
KA9 1NX

55.4998, -4.6112

Estate Agents

Listed under:  Estate Agents
99% recommended   Rating 9.6/10
364 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 364 reviews since 2009
 
 
 
Professional 9.6/10 Professional Rating 9.6
The firm acted professionally at all times

 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions

 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information

 
Helpful 9.4/10 Helpful Rating 9.4
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" We have not been involved in the house market for nearly 40 years and were delighted with the advice, help and support given to us. A very personal 24/7 service was much appreciated, and an acceptabl...."   more
 
" Very impressive service, even as a buyer (i.e. them not representing us) the staff were very helpful and accommodating. We successfully negotiated a purchase price with minimum fuss or posturing, ...."   more
 
" Ms Clark was helpful and supportive throughout our off / on purchase of our new house."   more
 
" Excellent service from Hooper's."   more
 
About Us


Hoppers have the shortest selling times consistently.Regular Free advertising. No ongoing marketing fees. Highest Ratings and most recommendations within a 20 mile radius of Ayrshire.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 90%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 99%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 79%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 91%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 82%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 63%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 77%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 99%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 98%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 13
bought 8
buyer 10
buyers 10
buying 13
card 10
class 13
contact 8
courteous 10
definitely 10
delighted 17
easy 8
efficient 23
estate 39
Excellent 59
experience 8
extremely 9
feedback 12
finish 10
flat 12
friendly 81
Good 35
great 15
happy 15
help 11
helpful 109
highly 15
Hopper 11
Hoppers 95
informed 24
knowledge 8
knowledgeable 14
local 16
lovely 8
market 26
offer 11
Pleasant 12
polite 9
process 12
professional 50
properties 9
property 57
recommend 35
Sale 30
sell 15
selling 32
service 99
sold 28
viewing 17
viewings 18
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 29 Oct 2017
Recommended by customer in KA9

 I'm: Male 

55.5165, -4.5754
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Extended semi detached semi rural property
 
Cost: £125000
 

"We have not been involved in the house market for nearly 40 years and were delighted with the advice, help and support given to us.
A very personal 24/7 service was much appreciated, and an acceptable offer within 10 days of putting on market showed an understanding of the shared value as seen by both buyer and seller."
 
 
Team:
Grahame Hopper and staff Carole, Rachael and Ann
 
 
 


Review 19 Oct 2017
Recommended by customer in KA8
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
55.4759, -4.6244
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached bungalow with attic conversion in Ayr, South Ayrshire.
 
Cost: £175000
 

"Very impressive service, even as a buyer (i.e. them not representing us) the staff were very helpful and accommodating.

We successfully negotiated a purchase price with minimum fuss or posturing, a truly professional experience"
 
 
Team:
Several members of staff.
 
 
   Business Reply:

Thank you for your feedback Mr R,you have an excellent property at the right price. The girls will be pleased that you have appreciated their enthusiastic help. Grahame & girls at Hoppers
 


Review 13 Sep 2017
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
55.4332, -4.6592
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 beds semi detached in ayr
 
Cost: £132000
 

"Ms Clark was helpful and supportive throughout our off / on purchase of our new house."
 
 
Team:
carole clark
 
 
   Business Reply:

Hello Bill, thank you for your feedback which is much appreciated by all of our loyal staff. Regards Grahame & girls at Hoppers.
 


Review 13 Sep 2017
Recommended by customer in G78
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
55.7788, -4.4378
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow in Dalrymple.
 
Cost: £85000
 

"Excellent service from Hooper's."
 
 
 
   Business Reply:

Thank you for your feedback Charles, the property achieved the full Home Report value, and must be one of our fastest ever sales in Dalrymple. I'm sure your uncle will be delighted too, as we are. Regards Grahame & girls at Hoppers
 


Review 7 Sep 2017
Recommended by customer in KA91
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
55.5002, -4.5999
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow, Prestwick
 
Cost: £210000
 

"We chose Hoppers because they were local and would have the best insight into the market at the time we sold. Their knowledge wad superb and we would use them again in the future."
 
 
Team:
Mr Hopper and all the team
 
 
   Business Reply:

Thank you for your kind feedback Alison & Colin. All of our girls were delighted to be able to help market and sell your lovely detached bungalow in Prestwick.
 


Review 7 Sep 2017
Recommended by customer in Ca27
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
54.8952, -2.9644
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom semi_detached 132000.
 
Cost: £132000
 

"All the staff were professional and helpful at all times.I would definately recommend Hoppers_Delighted!Many thanks,Marion Walton."
 
 
Team:
Mari,Carol,Karen.All the staff 10 out of 10!
 
 
   Business Reply:

Thank you for the lovely feedback Marion. It was a pleasure dealing with you too. Your trust was well rewarded. Regards Grahame & our 5 star girls.
 


Review 7 Sep 2017
Recommended by customer in KA9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
55.4862, -4.6010
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached house Prestwick Ayrshire
 
Cost: £175000
 

"Fabulous service also sold a second house for me and would use them again with no hesitation."
 
 
Team:
Mhairi and Grahame Hopper
 
 
   Business Reply:

Thank you for your feedback, Allison. It's nice to be appreciated and your loyalty has been rewarded, with both successful sales & purchases.
 


Review 7 Sep 2017
Not Recommended by customer in KA7
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.4382, -4.6082
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Within Ayr. House is end terrace, 2 bedroom.
 
Cost: £68000
 

"Company was all around okay, but keeping in contact wasn't all that great!"
 
 
Team:
N/a
 
 
   Business Reply:

Thanks for your feedback Sophie, but we're not sure what we could have done, more for you. Once your offer was made, your solicitor carries out the conveyancing, which takes it out of our hands. Grahame & girls at Hoppers.
 


Review 6 Sep 2017
Recommended by customer in Ka9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
55.4894, -4.6141
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached in Kings meadow area of Prestwick.
 
Cost: £210000
 

"From the moment I spoke to the staff at Hoppers I felt that I had made the right choice of estate agents.

They were friendly and welcoming at all times I went to the office.

All the staff were knowledgeable about the area and the expected price we could achieve. At all times they were realistic about value of the property.

They ensured that I was kept up to date by email, text and WhatsApp which was really useful and helped my keep track of all of the viewings and offers."
 
 
Team:
Everyone in the office! Can't thank them enough for their professional service.
 
 
   Business Reply:

Thank you for the positive feedback Katie. Your hard work in preparation for selling, was rewarded with a very satisfactory "closing date"and a premium price achieved. Regards Grahame & girls at Hoppers
 


Review 6 Sep 2017
Recommended by customer in KA8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
55.4763, -4.6102
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Bedroom Flat in Ayr
 
Cost: £68000
 

"Mr Hopper gave a personal service and was very accommodating with viewings."
 
 
Team:
Mr Hopper
 
 
   Business Reply:

Thank you for your feedback Derek & Nicola. Our efficient team of girls, always take care of our customers needs. Regards Grahame & staff at Hoppers
 

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