Hoppers Estate Agency Ltd - Sales

8 Main Street
Prestwick
Ayrshire
KA9 1NX

55.4998, -4.6112

Estate Agents

Listed under:  Estate Agents
98% recommended   Rating 9.6/10
380 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 380 reviews since 2009
 
 
 
Professional 9.6/10 Professional Rating 9.6
The firm acted professionally at all times

 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions

 
Friendly 9.6/10 Friendly Rating 9.6
The staff are friendly and give clear and helpful information

 
Helpful 9.4/10 Helpful Rating 9.4
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Hoppers were very enthusiastic about my property at the start and showed confidence that they could sell it quickly and for a good price. They were easy to get in touch with and responded to queries q...."   more
 
" Efficient, reasonable, friendly and approachable - couldn't ask for more from an estate agent. Marie Nobel and the team went above and beyond to assist with the purchase and made the experience stres...."   more
 
" Graham and his team in hoppers estate agents go the extra mile. It was the personal touch that we liked and how they dealt with everything from start to finish. Nothing was too much trouble and everyo...."   more
 
" Hoppers are a small family business with a friendly personal touch & well respected in the local community. Trusted them completely from beginning to end. Fast friendly professional service."   more
 
About Us


Hoppers have the shortest selling times consistently.Regular Free advertising. No ongoing marketing fees. Highest Ratings and most recommendations within a 20 mile radius of Ayrshire.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 90%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 98%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 79%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 90%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 84%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 64%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 80%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 99%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 98%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 15
bought 8
buyer 12
buyers 11
buying 13
card 11
class 14
contact 10
courteous 10
definitely 10
delighted 17
easy 9
Efficient 25
estate 42
Excellent 62
experience 11
extremely 10
feedback 13
finish 13
flat 12
friendly 86
good 39
Great 17
happy 15
help 11
helpful 111
Highly 18
Hopper 12
Hoppers 105
informed 27
initial 8
knowledge 9
knowledgeable 14
local 19
looking 8
lovely 9
market 29
offer 12
phone 8
professional 58
property 63
purchase 16
recommend 37
sale 34
sell 17
selling 34
service 104
sold 30
viewing 19
viewings 19
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 9 Apr 2018
Recommended by customer in KA9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
55.4884, -4.6038
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
One bedroom flat in South West Scotland.
 
Cost: £72000
 

"Hoppers were very enthusiastic about my property at the start and showed confidence that they could sell it quickly and for a good price. They were easy to get in touch with and responded to queries quickly even out of business hours. They secured a home report in the price region they had predicted. There was some discrepancy between agents within the same agency, in what they felt was an appropriate price to market it at and what they felt it would sell for, which was a little bit frustrating. Although emails were sent to say a viewing was pending, I usually had to contact the agency to get any further information about the viewing and/or feedback. However, they secured a sale within 7 weeks of putting the property on the market and sold it at a realistic price. They were also very helpful when it came to organising the removal of furniture that was no longer needed."
 
 
Team:
Grahame, Mari, Carole, Rachael
 
 
 


Review 24 Mar 2018
Recommended by customer in KA9
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
55.4926, -4.5999
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
mid terraced house in Prestwick.
 
Cost: £80500
 

"Efficient, reasonable, friendly and approachable - couldn't ask for more from an estate agent. Marie Nobel and the team went above and beyond to assist with the purchase and made the experience stress free. Highly recommend Hoppers estate agent, the service was very professional and honest, my needs were fairly met making for a quick sale and purchase. Completion within a 4 week period. Marie and the team at Hoppers made this an enjoyable experience for a first time buyer."
 
 
Team:
Marie Nobel @ Hoppers, Prestwick
 
 
 


Review 28 Feb 2018
Recommended by customer in KA9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.4970, -4.6008
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow, ayrshire
 
Cost: £235000
 

"Graham and his team in hoppers estate agents go the extra mile. It was the personal touch that we liked and how they dealt with everything from start to finish. Nothing was too much trouble and everyone was extremely helpful and professional. Would have no hesitation in recommending them to anyone."
 
 
Team:
Graham and Rachael
 
 
 


Review 5 Feb 2018
Recommended by customer in KA9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
55.4921, -4.6148
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached villa in Ayrshire.
 
Cost: £165000
 

"Hoppers are a small family business with a friendly personal touch & well respected in the local community. Trusted them completely from beginning to end. Fast friendly professional service."
 
 
Team:
Graham Hopper, Mhairi,Anne
 
 
 


Review 2 Feb 2018
Recommended by customer in KA9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
55.4918, -4.6058
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terraced ex local authority house.Prestwick.
 
Cost: £90000
 

"Hoppers were professional from start to finish. They kept me informed by phone throughout. I would have no hesitation in recommending them to any seller."
 
 
Team:
Carole, Marhi and Grahame
 
 
 


Review 18 Jan 2018
Recommended by customer in Ka8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.4744, -4.6223
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terrace house located north Ayr
 
Cost: £170000
 

"Hoppers clearly explained their procedure and kept me informed at all times. Staff were very professional and friendly giving me good advice when necessary.My property was sold within 2 weeks for a much higher price than expected. I can’t praise them enough."
 
 
Team:
Graeme, Rachel, Carole, Marie, Anne
 
 
 


Review 16 Jan 2018
Recommended by customer in KA9
 My Age: 40 - 49 
 I'm: Male 

 I have known this business: 1 - 5 years 
55.4894, -4.6080
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom semi
 
Cost: £125000
 

"Professional"
 
 
Team:
Grahame
 
 
 


Review 8 Jan 2018
Recommended by customer in KA9
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
55.4847, -4.6023
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom end terrace in Prestwick
 
Cost: £160000
 

"very helpfull"
 
 
 
 


Review 21 Dec 2017
Recommended by customer in KA9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.4927, -4.6061
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom end terrace house in Prestwick.
 
Cost: £120000
 

"Very friendly & efficient. Mari kept very good contact with me throughout the viewing & purchasing process. Any queries were answered quickly & efficiently. Such a friendly company. I loved the finishing touch of ‘new home’ card on collecting my keys & even recieved a Christmas card in the post."
 
 
Team:
Mari Noble
 
 
 


Review 21 Dec 2017
Recommended by customer in KA8
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
55.4726, -4.6190
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom detached bungalow needing work in ayr
 
Cost: £148000
 

"Excellent service and customer care from start to finish"
 
 
Team:
Graham carol rachael
 
 
 


Review 21 Dec 2017
Recommended by customer in KA9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.5169, -4.6005
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 3 bed, Monkton.
 
Cost: £170000
 

"Great experience all staff were professional, pro active and knowledgable"
 
 
Team:
Mari Nobel was excellect
 
 
 


Review 18 Dec 2017
Recommended by customer in KA8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
55.4623, -4.6206
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached house, two bathrooms, two kitchens and four bedrooms
 
Cost: £245000
 

"Hoppers provided me with a first-class, professionally- friendly service which was tailored to meet my needs. I cannot rate the team highly enough. As a single woman (recently divorced) I was treated with the utmost respect, confidentiality, and sensitively. Rachael took great care in consulting me regarding photographing my home for sale. Grahame Hopper was excellent in understanding my needs as a seller and the whole team at Hoppers behaved in a highly-commendable, professional manner. They all proactively communicated with me which allayed any concerns I may have felt and their service to me as their customer was person-centred, tailored and productive. I have no hesitation in praising them."
 
 
Team:
Grahame Hopper, Rachael and all the staff who answer the phones.
 
 
 


Review 13 Dec 2017
Recommended by customer in KA9

 I'm: Male 

55.4970, -4.6114
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom end terrace house
 
Cost: £141500
 

"Hoppers were first class in everything to do with marketing and selling the property. The house was unoccupied during the selling process and were excellent in arranging and attending all viewings."
 
 
Team:
All staff were excellent in particular Carol Clarke and Grahame Hopper
 
 
 


Review 8 Dec 2017
Recommended by customer in KA9
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
55.4980, -4.6144
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom and 3 public room house in established area in prestwick
 
Cost: £285000
 

"We were selling a house which had previously been let, Graham from hoppers gave us loads of good advice on the work we should carry out in order to present the property in its best condition.
Graham also had a much better understanding of the local property market than other agents who also viewed house.
Would use hoppers again as they offered a flexible and effective service.
"
 
 
Team:
Graham and all office staff
 
 
 


Review 8 Dec 2017
Recommended by customer in P51
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
0, 0
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
One bedroom retirement flat in Prestwick
 
Cost: £95000
 

"Our experience of dealing with Hoppers was a delight from our initial call through to completion of sale. Carole had a thorough knowledge of the local market and we achieved a higher price than we had thought we would be able to obtain for the property. Rachel's lovely photographs of both interior and exterior of the property showed it off to its full advantage. Thanks to Carol's local knowledge we obtained an offer at the full asking price within 24 hours of the property going onto the market. The sale has since gone through without any hitches and Carole kept us fully informed at all stages. We would highly recommend Hoopers and, indeed, have recommended them to friends who are looking to sell property in the area."
 
 
Team:
Carole Clark
 
 
 


Review 7 Dec 2017
Not Recommended by customer in CA6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.0063, -2.9633
 
 
Satisfaction Ratings
 
Professional 4/10
The firm acted professionally at all times
Knowledgeable 4/10
The firm showed a good knowledge of local market conditions
Friendly 1/10
The staff are friendly and give clear and helpful information
Helpful 1/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom Semi detached bungalow. Ayrshire Scotland.
 
Cost: £100000
 

"We found the buyer for the house ourselves.
We negotiated the purchase price of the house ourselves.
We had to show potential buyers around the property ourselves.

All the estate agent did was to advertise the property and complete a survey report.

Yet we were charged the full amount for their services!!!!!!!!!"
 
 
 
 


Review 29 Oct 2017
Recommended by customer in KA9

 I'm: Male 

55.5165, -4.5754
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Extended semi detached semi rural property
 
Cost: £125000
 

"We have not been involved in the house market for nearly 40 years and were delighted with the advice, help and support given to us.
A very personal 24/7 service was much appreciated, and an acceptable offer within 10 days of putting on market showed an understanding of the shared value as seen by both buyer and seller."
 
 
Team:
Grahame Hopper and staff Carole, Rachael and Ann
 
 
 


Review 19 Oct 2017
Recommended by customer in KA8
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
55.4759, -4.6244
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached bungalow with attic conversion in Ayr, South Ayrshire.
 
Cost: £175000
 

"Very impressive service, even as a buyer (i.e. them not representing us) the staff were very helpful and accommodating.

We successfully negotiated a purchase price with minimum fuss or posturing, a truly professional experience"
 
 
Team:
Several members of staff.
 
 
   Business Reply:

Thank you for your feedback Mr R,you have an excellent property at the right price. The girls will be pleased that you have appreciated their enthusiastic help. Grahame & girls at Hoppers
 


Review 13 Sep 2017
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
55.4332, -4.6592
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 beds semi detached in ayr
 
Cost: £132000
 

"Ms Clark was helpful and supportive throughout our off / on purchase of our new house."
 
 
Team:
carole clark
 
 
   Business Reply:

Hello Bill, thank you for your feedback which is much appreciated by all of our loyal staff. Regards Grahame & girls at Hoppers.
 


Review 13 Sep 2017
Recommended by customer in G78
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
55.7788, -4.4378
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow in Dalrymple.
 
Cost: £85000
 

"Excellent service from Hooper's."
 
 
 
   Business Reply:

Thank you for your feedback Charles, the property achieved the full Home Report value, and must be one of our fastest ever sales in Dalrymple. I'm sure your uncle will be delighted too, as we are. Regards Grahame & girls at Hoppers
 

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