Colebrook Sturrock - Sales

71 High Street, Minster
Ramsgate
Kent
CT12 4AB

51.3344, 1.3149

Estate Agents

Listed under:  Estate Agents
97% recommended   Rating 9.6/10
89 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 89 reviews since 2008
 
 
 
Professional 9.6/10 Professional Rating 9.6
The firm acted professionally at all times

 
Knowledgeable 9.5/10 Knowledgeable Rating 9.5
The firm showed a good knowledge of local market conditions

 
Friendly 9.6/10 Friendly Rating 9.6
The staff are friendly and give clear and helpful information

 
Helpful 9.6/10 Helpful Rating 9.6
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Very helpful staff at the Minster office (which looked after my purchase). Carrie's efforts in pulling it all together was simply perfect (It was difficult for her on occasions]."   more
 
" We dealt with Debbie who was absolutely brilliant. She kept us informed all the way through. "   more
 
" Excellent service. Very professional at all times. Clear cut and timely communication. Good personal service."   more
 
" Colecrook and Sturrock are amazing. The staff are polite and friendly and nothing was too much trouble. They kept in regular contact to keep us informed of process. Would highly recommend."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 81%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 98%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 78%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 83%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 67%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 71%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 98%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 95%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 3
approachable 2
aspects 2
best 2
brilliant 4
brought 2
buyer 2
care 2
Carrie 3
Clear 2
Colebrook 7
communication 3
contact 2
customer 2
Debbie 4
difficult 3
efficient 7
especially 3
estate 6
Excellent 12
Extremely 3
Fantastic 2
friendly 20
friends 2
Good 8
great 2
Having 3
help 2
helpful 13
highly 3
Honest 2
impressed 4
information 5
informed 8
level 2
local 3
looked 2
manner 2
market 4
members 2
needed 3
needs 2
professional 17
property 7
recommend 6
sale 7
selling 4
service 21
Sturrock 8
team 8
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 29 Nov 2017
Recommended by customer in CT12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
51.3370, 1.3099
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached Bungalow
 
Cost: £230000

"Very helpful staff at the Minster office (which looked after my purchase).

Carrie's efforts in pulling it all together was simply perfect (It was difficult for her on occasions]."
 
 
 
 
Team:
Carrie Debbie
 
 
 


Review 9 Nov 2017
Recommended by customer in CT7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.3630, 1.2379
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Large detached.
 
Cost: £928500

"We dealt with Debbie who was absolutely brilliant. She kept us informed all the way through. "
 
 
 
 
 
 


Review 30 Oct 2017
Recommended by customer in CT07
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
0, 0
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow. East Kent.
 
Cost: £436000
 
 
Team:
Debbie Carrie
 
 
 


Review 3 Oct 2017
Recommended by customer in CT12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.3391, 1.3126
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 


Review 24 Apr 2017
Recommended by customer in CT12
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.3359, 1.3034
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Village location in Minster.
4 bed family home.
Recently removated.
 
Cost: £595000

"Excellent service. Very professional at all times. Clear cut and timely communication. Good personal service."
 
 
 
 
 
 


Review 3 Jan 2017
Recommended by customer in CT12
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.3403, 1.3162
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow large garden village location.
 
Cost: £287500

"Colecrook and Sturrock are amazing. The staff are polite and friendly and nothing was too much trouble. They kept in regular contact to keep us informed of process. Would highly recommend."
 
 
 
 
Team:
Carrie Debbie Lyn
 
 
 


Review 18 Dec 2016
Recommended by customer in CT11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
51.3431, 1.4184
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terrace, 2 up 2 down property, close to schools and town.
 
Cost: £160000

"Colebrooks were great, kept me informed all the way, prompt and efficient."
 
 
 
 
Team:
Debbie Coles
 
 
 


Review 25 Nov 2016
Recommended by customer in CT12
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.3419, 1.4000
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed terraced house. Seaside town.
Property on marker for.
 
Cost: £169950

"As always, excellent service, good communication and an estate agent that listens to the customer and acts accordingly !"
 
 
 
 
 
 


Review 28 Oct 2016
Recommended by customer in CT12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.3327, 1.3100
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1950'semi-detached, three bedroom house in a popular village and with a very popular school nearby.
 
Cost: £220000

"The agent was particularly understanding of our situation which made the process so much easier. "
 
 
 
 
Team:
Carrie Debbie
 
 
 


Review 18 Sep 2016
Not Recommended by customer in CT12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.3359, 1.3034
 
 
Satisfaction Ratings
 
Professional 1/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 2/10
The staff are friendly and give clear and helpful information
Helpful 4/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Country location detached (purchased
 
Cost: £280000
 
 
 
 

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