Farmer & Dyer - Lettings

No 1 Prospect Street, Caversham
Reading
Berkshire
RG4 8JB

51.4684, -0.9717

Estate Agents

Listed under:  Lettings Agents
100% recommended   Rating 9.6/10
151 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 151 reviews since 2014
 
 
 
Professional 9.6/10 Professional Rating 9.6
The firm acted professionally at all times

 
Knowledgeable 9.5/10 Knowledgeable Rating 9.5
The firm showed a good knowledge of local market conditions

 
Friendly 9.6/10 Friendly Rating 9.6
The staff are friendly and give clear and helpful information

 
Helpful 9.6/10 Helpful Rating 9.6
The firm helped in the negotiations between landlord and tenant

 
 
 
Recent Reviews 
 
" The Agent was really friendly and helpfull, we would recommend their services any time."   more
 
" A really good experience from start to finish. The team were very helpful from the first viewing until now."   more
 
" The team at Farmer & Dyer made us feel at ease throughout this entire process. My partner and I were incredibly apprenehnive as this was our first experience of renting and we had no prior experience ...."   more
 
" This was a tricky move for me but this was made so much easier with the support of Louise. I felt like Iíd known her for years. Very friendly"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Landlords: Ombudsman: 77%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Landlords: Advice: 96%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
 
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
 
Landlords: Viewing: 100%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
 
Landlords: Marketing: 65%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
 
Landlords: Client Account: 92%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
 
Landlords: Deposit Scheme: 98%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
 
Landlords: References: 100%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
 
Tenants: Ombudsman: 61%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 80%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 89%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Deposit Scheme: 96%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
 
Tenants: Agreement: 99%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 97%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Dyer 51
easy 7
efficient 13
efficiently 10
estate 8
excellent 18
experience 21
extremely 15
F&D 11
Farmer 54
friendly 53
good 23
great 18
happy 21
help 8
helped 7
helpful 46
highly 16
information 7
issues 17
Judy 8
knowledge 7
landlord 11
letting 15
local 10
looked 7
looking 7
Louise 8
managed 12
market 8
needed 11
offer 8
previous 7
problems 10
process 27
professional 59
property 40
questions 13
quick 9
quickly 20
really 12
recommend 34
recommended 8
rent 11
rental 8
service 47
team 29
tenancy 13
tenant 14
tenants 20
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Jun 2018
Recommended by customer in RG4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
51.4677, -0.9713
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bedroom house
 
Cost: £1050
 

"The Agent was really friendly and helpfull, we would recommend their services any time."
 
 
Team:
Louise
 
 
 


Review 10 Jun 2018
Recommended by customer in RG4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.4654, -0.9742
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
1 Bedrrom Flat in Caversham
 
Cost: £895
 

"A really good experience from start to finish. The team were very helpful from the first viewing until now."
 
 
Team:
Louise and Holly
 
 
 


Review 7 Jun 2018
Recommended by customer in RG4
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4670, -0.9717
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Ground floor flat in the Caversham area
 
Cost: £860
 

"The team at Farmer & Dyer made us feel at ease throughout this entire process. My partner and I were incredibly apprenehnive as this was our first experience of renting and we had no prior experience to go on. However, the team and in particular Louise were there to answer every query and concern we had from start to finish. They were incredibly understanding and supportive, providing us with all the information we needed. I would highly recommend them in every aspect and we are both incredibly grateful for all their help in finding us our lovey apparment."
 
 
Team:
Louise
 
 
 


Review 7 Jun 2018
Recommended by customer in RG4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.4677, -0.9713
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bedroom Victorian terrace close to a shopping centre, on the edge of the town
 
Cost: £1295
 

"This was a tricky move for me but this was made so much easier with the support of Louise. I felt like Iíd known her for years. Very friendly"
 
 
Team:
Louise and Judy
 
 
 


Review 7 Jun 2018
Recommended by customer in RG1
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4614, -0.9701
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bedroom, 2 Bathroom second floor apartment with balcony and river views.
 
Cost: £1275
 

"An absolute delight and pleasure to deal with. They were extremely helpful, friendly and professional at all times."
 
 
Team:
Louise, Holly and Judy.
 
 
 


Review 23 May 2018
Recommended by customer in RG4
 My Age: 30 - 39 
 I'm: Male 

51.4706, -0.9774
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Semi-terraced 4 bedroom house in Caversham Heights.
 
Cost: £1925
 

"We were very pleased with Farmer & Dyer, particularly with the lady in charge of our house. She was always very responsive, cooperative and friendly. We think that it was a great help to have a local agent in a small office and good ties to different service providers."
 
 
Team:
Judy King
 
 
 


Review 3 May 2018
Recommended by customer in RG4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
51.4680, -0.9789
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
1 bed flat , caversham
 
Cost: £875
 

"Excellent service , couldnít fault it"
 
 
Team:
Louise Ingram
 
 
 


Review 21 Apr 2018
Recommended by customer in RG1
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.4481, -0.9864
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
1 bedroom flat in Reading
 
Cost: £825
 

"It was a good and efficient service. I needed to move in very quickly and they managed to go above and beyond protocol to facilitate this."
 
 
Team:
Louise
 
 
 


Review 12 Apr 2018
Recommended by customer in Rg4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4644, -0.9641
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
I am renting a Victorian House by the river Thames. It has 3 double rooms and one bathroom. Two large room for dinning and living room.
 
Cost: £1095
 

"I can't recommend enough Louisse from Farmer and Dryer in the Caversham branch. I was a house owner for 10 years and dis not know much about renting. Louisse guided me for many,many months until we found the right property for me and my son.

She was always friendly to me and welcome children too as she knew that my main concern was having a safe and comfortable place for my boy
Who is only 6 years old.

I feel very confident emailing the agency backwards and forwards with questions and they ladies from Farmer and Dryer get back to me immediately.

I hope to buy again and hope to use them in the future to do so.
"
 
 
Team:
Louisse and another lady with short black hair
 
 
 


Review 12 Apr 2018
Recommended by customer in RG4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4706, -0.9774
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Flat in a converted Edwardian house in Caversham.
 
Cost: £895
 

"Really friendly, professional service. Agent turned up at the correct time with the keys, lots of information about the property, not at all pushy, I felt they were looking after my interests which was refreshing. Once I made an offer on the flat paperwork and reference, etc all went smoothly. Overall a very pleasant experience and I would recommend the agency to friends and family."
 
 
 
 


Review 11 Apr 2018
Recommended by customer in RG4
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4654, -0.9742
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Unfurnished flat in Caversham, over-looking the Thames river.
 
Cost: £895
 

"Very professional and helpful."
 
 
 
 


Review 11 Apr 2018
Recommended by customer in RG4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
51.4842, -0.9501
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Excellent location lovely property
 
Cost: £1195
 

"Farmer and Dyer have been amazing, with helping us find a house in a great location to what we needed. They have also been very accommodating with any issues with in the house. All the staff on the lettings team are lovely and very friendly and professional extremely happy with the service they provide for me and my family."
 
 
Team:
Judy, Louise, Lynn, holly
 
 
 


Review 11 Apr 2018
Recommended by customer in RG4
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4719, -0.9645
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
1 bedroom flat, quiet area in caversham
 
Cost: £875
 

"They were very officent and proffesional with all enquiries we had. Any question we had/have they can answer confidentaly and make us feel at ease."
 
 
Team:
Lynn
 
 
 


Review 22 Mar 2018
Recommended by customer in RG4
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.4732, -0.9608
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
1 Bedroom Flat in Caversham
 
Cost: £900
 

"All the team at Farmer & Dyer were brilliant. If there was a maintenance issue it was always resolved quickly and with minimal disruption to us as tenants. The property was inspected regularly which not only helped the landlord/lady but also ourselves as if any issues were noted they were fixed even if we hadn't raised them. When it came to us moving out the process was extremely easy. We were recommended a very good cleaner and the speed and ease in which our deposit was returned was exceptional. Being an agent myself I had certain expectations and Farmer & Dyer met every single one of these, the team there are clearly experienced professionals and this shines through. I'd have no hesitation in recommending Farmer & Dyer to Landlords despite my obvious allegiance to my current employer."
 
 
Team:
Judy, Louise, Holly & Lyn.
 
 
 


Review 15 Mar 2018
Recommended by customer in RG4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
51.4691, -0.9672
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 Bed Semi Caversham
 
Cost: £1300
 

"Smooth, Agent took full control and ensured we were OK LL's.
All tenant issues resolved asap and as efficiently as possible.
Went beyond the call with helping us to return to live at property.
Our agent made sure that we, as the LL, behaved as professionally as possible.
Agent looked after our interests with respect to the letting etc.

"
 
 
Team:
Max, Judy, Louise and Damian
 
 
 


Review 15 Mar 2018
Recommended by customer in RG4
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.4691, -0.9672
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Three bedroom semi detached in a cul-de-sac.
 
Cost: £1350
 

"Professional and fair, keeping the interests of both the landlords and the tenants in mind.
Approachable at most times and prompt if things require attention."
 
 
Team:
Ms Judy King Ms Holly Sommerville Ms Loiuse Ingram
 
 
 


Review 14 Mar 2018
Recommended by customer in RG4
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.4680, -0.9713
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bedroom house in Caversham
 
Cost: £1025
 

"They are very friendly and professional. We are very happy with their service. We'll recommend to our friends."
 
 
Team:
Holly, Louise,Judy
 
 
 


Review 12 Mar 2018
Recommended by customer in RG4

 I'm: Male 

51.4658, -0.9732
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
The property is a one bed maisonette with a garden and garage it is located in Reading
 
Cost: £870
 

"The team were friendly and helpful with any questions asked they kept in contact via email the only thing was we were waiting to hear about references and I had to call to get an update as I hadnít heard anything back and it had been over a week. Overall experience was good and they provided us with all relevant documentation. They were more helpful than some other estate agents in helping us to find a property meeting requirements."
 
 
Team:
Louise Ingram
 
 
 


Review 31 Jan 2018
Recommended by customer in RG1
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
51.4504, -0.9838
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Spacious one bedroom flat, first floor, near to Reading town centre.
 
Cost: £850
 

"Professional customer service. Very friendly staff. Answers to all the questions and being as helpful as possible. Quick response to any emails. I am very happy in general with the service and the staff of this agency."
 
 
Team:
Louise Ingram, Judy King
 
 
 


Review 27 Jan 2018
Recommended by customer in RG4
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
51.4719, -0.9645
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
1 bed flat in Caversham
 
Cost: £865
 

"Throughout our tenancy the team did everything they could to help us when needed. We experienced some difficulties out of their control but they still did whatever they could to resolve the issues as quickly as possible and were understanding when patience wore thin. They always communicate and get back to you quickly."
 
 
Team:
Judy
 
 
 

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