Douglas Allen - Sales

1185/1187 High Road, Chadwell Heath
Romford
Essex
RM6 4AL

Estate Agents

Listed under:  Estate Agents
91% recommended   Rating Douglas Allen - Sales 8.9/100
11 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
 8.9 /10 Overall Rating 8.9/10
Based on 11 reviews since 2012
 
 
 
Professional 9/10 Professional Rating 9.0
The firm acted professionally at all times
 
Knowledgeable 8.9/10 Knowledgeable Rating 8.9
The firm showed a good knowledge of local market conditions
 
Friendly 9/10 Friendly Rating 9.0
The staff are friendly and give clear and helpful information
 
Helpful 8.6/10 Helpful Rating 8.6
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Thank you to the complete team for their help especially Mital, Danny and Karan. Very pleased with how it all went."   more
 
" Great service, set a dream for seller."   more
 
" Couldn't be more happy with all the staff – branch manager was “wonderful” good luck to all the team. A smooth move. "   more
 
" Agents were a friendly service and very helpful too."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 88%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 88%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 88%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 88%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 88%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 83%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 67%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 83%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

good 3
service 2
Allen 1
approached 1
aspects 1
available 1
better 1
buyer 1
calls 1
Chadwell 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 Apr 2015
Recommended by customer in RM6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Chadwell Heath end of terrace house.
 

"Thank you to the complete team for their help especially Mital, Danny and Karan. Very pleased with how it all went."
 
 
 
 
 
 

Review 15 Apr 2015
Recommended by customer in RM6
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 
3 bed end terrace.
 

"Great service, set a dream for seller."
 
 
 
 
 
 

Review 27 Mar 2015
Recommended by customer in IG3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Modern purpose built flat near King George Hospital. Clean communal area.
 
 
 
 
 

Review 20 Mar 2015
Recommended by customer in RM6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Couldn't be more happy with all the staff – branch manager was “wonderful” good luck to all the team. A smooth move. "
 
 
 
 
 
 

Review 17 Mar 2015
Recommended by customer in RM6
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi house Chadwell Heath.
 

"Agents were a friendly service and very helpful too."
 
 
 
 
 
 

Review 7 Nov 2014
Recommended by customer in RM6
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Studio on 1st floor, really nice street.
 

"The agent did a good job accommodating for the viewing item and negotiating the offer – Danny."
 
 
 
 
 
 

Review 30 Jul 2012
Not Recommended by customer in RM9
 
 
Satisfaction Ratings
 
Professional 4/10
The firm acted professionally at all times
Knowledgeable 2/10
The firm showed a good knowledge of local market conditions
Friendly 4/10
The staff are friendly and give clear and helpful information
Helpful 3/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1st floor flat just out side of town, within a mill of train station.
 

"Very in your face and Pushey told to take an offer that was way under what I wanted and they said I wont get any better, but I hold out and got what I wanted. They were to focused on my buyer rather than helping me the seller."
 
 
 
 
 
 

Review 25 Jul 2012
Recommended by customer in RM8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1 Bedroom flat, 10 years old, on 1st floor flat, 2 storey block, near high street and local amenities.
 

"Having approached several agents in the past about selling my property, I was won over by the enthusiasm and helpfulness of Douglas Allen. From the moment I walked through the door. They displayed good local knowledge, explained things clearly, regularly kept in touch, returned calls promptly and dealt with any issues quickly. It is rare to find such honesty, commitment, manners and professionalism and the staff at Chadwell Heath provided an excellent service from start to finish."
 
 
 
 
 
 

Review 25 Jul 2012
Recommended by customer in RM6
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Always available and professional."
 
 
 
 
 
 

Review 20 Jul 2012
Recommended by customer in RM6
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
New build terraced house, garden, Driveway 2 bed.
 

"Very good service. No problem."
 
 
 
 
 
 

Review 18 Jul 2012
Recommended by customer in RM6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom terraced house.
 

"Very good in all aspects. All staff very helpful especially Natasha Mercieca- Wickford. She was always helpful and always there for us and always sorted out any problems. Her reliability stood out which is something sadly lacking in today’s society."
 
 
 
 
 
 
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