Colebrook Sturrock - Sales

The Green
Saltwood
Kent
CT21 4PS

51.0806, 1.0765

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating 9.7/10
17 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 17 reviews since 2016
 
 
 
Professional 9.8/10 Professional Rating 9.8
The firm acted professionally at all times

 
Knowledgeable 9.6/10 Knowledgeable Rating 9.6
The firm showed a good knowledge of local market conditions

 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information

 
Helpful 9.7/10 Helpful Rating 9.7
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Having suffered very poor service from the agency who initially marketed our property, we were extremely pleased with the excellent service from Colebrook Sturrock. We were kept informed about inte...."   more
 
" We had contacted several estate agents to market our property and initially chose Colebrook and Sturrock as they are the only agents that have an office in the village of saltwood. It became clear fro...."   more
 
" Very friendly and helpful which was especially important when moving to Kent from Aberdeen."   more
 
" Recently used Colebrook Sturrock in Saltwood to sell an elderly friend's property in Hythe. Fantastic service from Jackie and the team who got a very good price in a short space of time and dealt wit...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 88%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 80%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 75%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 62%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 86%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 89%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 2
buying 2
clear 2
Colebrook 6
communication 2
contact 2
estate 2
extremely 2
Friendly 5
friends 2
good 4
happy 3
helpful 8
initially 2
interest 2
Jackie 2
market 2
marketed 2
offers 3
process 2
professional 2
professionally 2
property 5
received 2
recommend 2
regular 3
sale 3
saltwood 3
service 6
Sturrock 5
viewings 3
wouldnt 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 23 Nov 2017
Recommended by customer in CT21
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.0779, 1.0946
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom detached house in cul de sac location with sea views.
 
Cost: £675000
 

"Having suffered very poor service from the agency who initially marketed our property, we were extremely pleased with the excellent service from Colebrook Sturrock.

We were kept informed about interest in our property and the position of the interested parties. They were happy to undertake accompanied viewings or leave us to conduct viewings at convenient times for all parties. Once a buyer had been found they kept in touch with the buyer's estate agent and solicitors to chase progress and make sure everything went through as smoothly as possible despite some issues with the buyer's buyer."
 
 

Blackhouse Rise
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Mainly Andrea (a star!) but also Jackie, Audrey and Helen
 
 
 


Review 17 Sep 2017
Recommended by customer in CT21
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.0793, 1.0770
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Small two bedroom terraced cottage in saltwood village
 
Cost: £190000
 

"We had contacted several estate agents to market our property and initially chose Colebrook and Sturrock as they are the only agents that have an office in the village of saltwood. It became clear from day one that Colebrook are a very professional outfit. No jargon or sales talk just always clear, honest and sound advice.

I had marketed the same property a few years ago with a different agent with limited success. Once we had chosen colebrook we were inundated with viewings, had numerous offers and secured the sale price we were after.

I wouldn't hesitate to use Colebrook and Sturrock again and would recommend them to friends and family."
 
 

Bartholomew Lane
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Jackie Davies, Andrea Johnson
 
 
 


Review 16 Sep 2017
Recommended by customer in CT21
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.0793, 1.0770
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced 2 bedroomed cottage in Saltwood
 
Cost: £190000
 

"Very friendly and helpful which was especially important when moving to Kent from Aberdeen."
 
 

Bartholomew Lane
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 


Review 11 Jul 2017
Recommended by customer in CT21
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
51.0681, 1.0808
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
10 Shearwater Avenue

"Recently used Colebrook Sturrock in Saltwood to sell an elderly friend's property in Hythe. Fantastic service from Jackie and the team who got a very good price in a short space of time and dealt with the sale process impeccably. Wouldn't hesitate in using them again or recommending them for their faultless service."
 
 

Queens Court
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Audrey, Helen, Andrea, Jackie.
 
 
 


Review 23 Jun 2017
Recommended by customer in Ct21
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.0734, 1.0810
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1 bedroom flat in good position to town centre.
 
Cost: £140000
 

"Happy to allow several viewings.
Answered questions raised.
Acted quickly and professionally when dealing with property offers.
Ensured we knew what was happening.
Kept in regular contact through buying process.
Gave advice on buying procedure.
Would recommend service.
"
 
 

Queens Court
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Audrey
 
 
 


Review 27 Mar 2017
Recommended by customer in CT20
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
51.0764, 1.1736
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
semi detached 3 bedrooms 2 bathrooms conservatory garage walled patio garden South Kent Coast Under 1 hour to London by HS1

"Good support throughout"
 
 
Team:
Entire Team in Saltwood Office
 
 
 


Review 4 Feb 2017
Recommended by customer in CT21
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.0741, 1.0704
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A detached 1980''s style home in a quiet cul de sac location.
 
Cost: £459000
 

"The agents at the Saltwood branch of Colebrook Sturrock were all extremely helpful and approachable. Although they were acting for our sellers we always felt that they were there to help with our queries and worries too!"
 
 

Britten Close
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Audrey and Helen
 
 
 


Review 4 Feb 2017
Recommended by customer in CT20
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
51.0758, 1.1567
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A bungalow with 2 beds, lounge, dining room, fitted kitchen, shower room, garage. Large garden front and rear , well stocked and fish pond, greenhouses , shed, backing onto the Hythe Canal.
 
Cost: £385000
 

"I was very happy with the friendly and helpful service I have received.
I received regular updates and good communication.
The valuation was realistic with room for offers to be made.
Highly professional!"
 
 

Seabrook Road
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Jackie, Andrea and Audrey
 
 
 


Review 24 Oct 2016
Recommended by customer in CT21
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.0768, 1.0771
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cost: £575000
 
 
 
 


Review 22 Oct 2016
Recommended by customer in CT18
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.1336, 1.0903
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached, village location.
 
Cost: £660
 

"It was a difficult and prolonged sale and the agents for our purchase property worked very professionally with us and even thought they sometimes had difficult information and requests to put to us they were invariably straight and clear without being in the slightest rude or impatient. Well done."
 
 
Team:
Jackie, Audrey.
 
 
 

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