Colebrook Sturrock - Sales

19 Market Street
Sandwich
Kent
CT13 9DA

51.2753, 1.3398

Estate Agents

Listed under:  Estate Agents
96% recommended   Rating 9.6/10
139 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.6/10 Overall Rating 9.6/10
Based on 139 reviews since 2007
 
 
 
Professional
9.5/10 Professional Rating 9.5
The firm acted professionally at all times

 
Knowledgeable
9.5/10 Knowledgeable Rating 9.5
The firm showed a good knowledge of local market conditions

 
Friendly
9.6/10 Friendly Rating 9.6
The staff are friendly and give clear and helpful information

 
Helpful
9.6/10 Helpful Rating 9.6
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Philip King the agent dealing with the purchase of our property, was diligent, professional, informative and polite throughout the entire process of securing the property."   more
 
" Excellent advice and service received in order to achieve a sale."   more
 
" Very professional and helpful. Thoroughly understand the local market. Helped find specialist renovators and others resources. The only agent who hosted visits rather then sending us to be hosted by t...."   more
 
" Superb service from a very professional agent. Could not have done men to. Progress the sale. Went well beyond what was required."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 69%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 57%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 98%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 80%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 57%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 82%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 98%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

accepted 3
advice 5
attentive 3
brochure 3
buyer 4
calls 3
Colebrook 12
communications 3
courteous 3
details 5
easy 3
efficient 9
estate 7
Excellent 22
Extremely 3
Fantastic 3
follow 3
friendly 10
good 15
Great 4
help 3
helpful 19
highly 5
impressed 4
informed 3
King 7
knowledge 4
knowledgeable 5
local 4
market 4
offer 5
people 4
Philip 7
phone 3
photos 3
pleased 4
polite 4
problems 4
process 6
professional 20
professionalism 3
Progress 3
property 14
purchase 3
really 3
recommend 8
sale 9
service 24
Sold 7
Sturrock 11
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

» 7 6 5 4 3 2 1

Budget:  

Review 19 Jun 2017
Recommended by customer in CT1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.2845, 1.0944
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Detached house in Sandwich
 
Cost: £550000
 

" Philip King the agent dealing with the purchase of our property, was diligent, professional, informative and polite throughout the entire process of securing the property. "
 
 
Team:
Philip King
 
 
 


Review 14 Jun 2017
Recommended by customer in CT13
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.2703, 1.3383
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
2 bedroom flat in purpose built retirement complex.
 
Cost: £110000
 
 
 
 


Review 5 May 2017
Recommended by customer in CT13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.2761, 1.3373
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Approx 17th century grade II listed cottage end of row.
 

"Excellent advice and service received in order to achieve a sale."
 
 
 
 
Team:
Philip King
 
 
 


Review 6 Apr 2017
Recommended by customer in CT13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.2736, 1.3422
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
4 Bed house with vaulted ceilings in a conservation area. Enclosed courtyard/parking. Mix of 17th century and n 1900's sections not grad 11 lists.
 
Cost: £610000

"Very professional and helpful. Thoroughly understand the local market. Helped find specialist renovators and others resources. The only agent who hosted visits rather then sending us to be hosted by the owners."
 
 
 
 
 
 


Review 27 Feb 2017
Recommended by customer in CT13
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
51.2575, 1.3081
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
End terrace, woodned borough.
 
Cost: £270000

"Superb service from a very professional agent. Could not have done men to. Progress the sale. Went well beyond what was required."
 
 
 
 
Team:
Philip Simon
 
 
 


Review 23 Dec 2016
Recommended by customer in CT13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.2667, 1.3124
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
3 bedroom detached bungalow with large gardens in peaceful village.
 
Cost: £295000

"Sold within 2 weeks agents "very good" with us all the way so friendly too."
 
 
 
 
 
 


Review 19 Dec 2016
Recommended by customer in CT13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.2406, 1.3077
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
1900 Cottage mid terraced.
 
Cost: £237000

"Fantastic, professional service from agent. Will definitely recommend to friends & family. Special thanks to Philip King who went over and above the call of duty."
 
 
 
 
 
 


Review 13 Dec 2016
Recommended by customer in CT13
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.2406, 1.3077
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Cost: £237000
 
 
Team:
Phillip
 
 
 


Review 17 Nov 2016
Recommended by customer in CT13
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
51.2698, 1.3413
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
 
 
Team:
S Greaves P King
 
 
 


Review 9 Nov 2016
Recommended by customer in CT13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
51.2742, 1.3426
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Terraced property Century 1690 AD.
 
Cost: £340000
 
 
 
 


Review 3 Sep 2016
Recommended by customer
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Plot of land, garden infill East Kent.
 
Cost: £246000

"Closed tender bids."
 
 
 
 
 
 


Review 23 Aug 2016
Recommended by customer in CT13
51.2774, 1.3453
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Town house.
 
 
 
 
 


Review 22 Aug 2016
Recommended by customer in CT13
 I'm: Male 
51.2506, 1.3079
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
4 bedroom chalet 1960's bungalow in village location, requiring some refurbishment detached.
 
Cost: £285000

"Colebrook Sturrock Sandwick a delivered a swift sale at a good price. I felt then always had their "finger on the pulse" of the sale and were very helpful and friendly throughout. I would recommend them! Many thanks."
 
 
 
 
 
 


Review 18 Jul 2016
Recommended by customer in CT13
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.2480, 1.3062
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Village location (semi detached).
 
Cost: £279500
 
 
Team:
Belinda Edward
 
 
 


Review 13 Jun 2016
Recommended by customer in CT15
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.1953, 1.2693
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Two bedroom mid-terrace cottage situated in the heart of the village. Grade II listed, roll top bath and all original fireplaces.
 
Cost: £190000

"Colebrook Sturrock have been on absolute pleasure to deal with from start to finish. As a first time buyer they guided me through the process and made me feel stress free! Great knowledge and highly professional. "
 
 
 
 
Team:
Philip
 
 
 


Review 24 Mar 2016
Recommended by customer in CT13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
51.2749, 1.3417
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Three bed-roomed terraced property.
 
Cost: £350000

"Everyone we dealt with at Colebrook Sturrock was knowledgeable, helpful and very efficient. We were always given good advice and I felt they were ‘on my side’. I have never had such a positive experience. They were excellent in every way. We had a tricky purchaser which they managed with great skill. 5 star."
 
 
 
 
 
 


Review 24 Mar 2016
Recommended by customer in CT13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.2760, 1.3365
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Modern purpose built leasehold flat in Sandwich, Kent.
 
Cost: £144500

"We have had the pleasure of working with this excellent firm for a number of years. We cannot speak too highly of their excellent service."
 
 
 
 
 
 


Review 14 Mar 2016
Recommended by customer in CT13
51.2473, 1.3098
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
2 bedroom detached bungalow in quiet cul-de-sac close to village amenities.
 
Cost: £312500

"My estate agents were excellent. Helpful at all times."
 
 
 
 
Team:
Philip King Simon Greaves
 
 
 


Review 11 Feb 2016
Recommended by customer in CT13
51.2436, 1.3031
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
3 bed – detached 1930’s build in village of Eastry, Kent, re-developed.
 
Cost: £241000

"Property was taken off the market as soon as offer accepted. Extremely happy with the people at Colebrook Sturrock very helpful, knowledgeable and professional. It’s nice to have an easy stress free transaction for a change in the house buying world!"
 
 
 
 
 
 


Review 18 Dec 2015
Recommended by customer in CT3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.2718, 1.2115
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Village, 4 beds, main road views.
 
Cost: £437000
 
 
Team:
Phlip King Kim Simon
 
 
 

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