Phoenix Estate Agents (East) Ltd - Sales

206 Bridge Road, Sutton Bridge
Spalding
Lincolnshire
PE12 9SG

52.7712, 0.1805

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating 9.9/10
258 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 258 reviews since 2010
 
 
 
Professional 9.9/10 Professional Rating 9.9
The firm acted professionally at all times

 
Knowledgeable 9.9/10 Knowledgeable Rating 9.9
The firm showed a good knowledge of local market conditions

 
Friendly 9.9/10 Friendly Rating 9.9
The staff are friendly and give clear and helpful information

 
Helpful 9.8/10 Helpful Rating 9.8
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Phoenix were helpful and friendly at all times. The transaction took longer than we all thought it would; Phoenix handled all the complexities of this, including passing on to us, where relevant and w...."   more
 
" Jamie and Chloe were really helpful to me in fact they helped and supported me more than my own agent it was very stressful at the end as I wasnít sure if the exchange was going to happen three days o...."   more
 
" It would not be at all possible to improve upon the service that Phoenix provide ."   more
 
" Both Jaimie and Cloe were extremely helpful at all times regarding the sale of my father's property. The property went on the market and because of Jaimie's knowledge of the market and the area the ...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 98%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 93%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 98%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 93%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 88%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 84%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 99%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 98%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Becky 43
best 17
bought 11
Bridge 11
brilliant 13
buying 21
contact 11
definitely 19
efficient 16
estate 67
Excellent 24
experience 16
extremely 23
family 11
fantastic 15
finish 17
friendly 67
friends 11
FUTURE 15
good 27
great 22
happy 19
hard 11
help 20
helpful 88
highly 41
information 16
informed 35
Jaimie 40
Jamie 35
knowledge 16
knowledgeable 19
market 21
Phoenix 98
process 30
professional 71
property 55
purchase 22
really 17
recommend 75
recommended 16
sale 42
sell 23
selling 28
service 67
sold 21
team 18
thank 30
thanks 18
updates 18
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 May 2018
Recommended by customer in PE12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.7701, 0.1781
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed bungalow in Sutton Bridge
 
Cost: £187500
 

"Phoenix were helpful and friendly at all times. The transaction took longer than we all thought it would; Phoenix handled all the complexities of this, including passing on to us, where relevant and without breaching confidentialities, the varying stories from the seller's onward purchase."
 
 
Team:
Jaimie and Chloe
 
 
 


Review 5 May 2018
Recommended by customer in PE12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.7697, 0.1795
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached bungalow
 
Cost: £144000
 

"Jamie and Chloe were really helpful to me in fact they helped and supported me more than my own agent it was very stressful at the end as I wasnít sure if the exchange was going to happen three days of constant worry and I exchanged and completed on the same day in the finish it was really causing me a lot of anxiety but Jamie really supported me calling me putting my mind at rest she was a real gem it was the tonic I needed bless her heart if ever I moved again ( which I wonít) I would most definitely have her as my agent and I would certainly spread the word that Phoenix are such a good estate agent thanks Jamie and Chloe from the bottom of my heart xx"
 
 
Team:
Jamie and Chloe
 
 
 


Review 2 May 2018
Recommended by customer in Pe12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7879, 0.1267
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow
 
Cost: £170000
 

"It would not be at all possible to improve upon the service that Phoenix provide ."
 
 
Team:
Jamie and chloe
 
 
 


Review 1 May 2018
Recommended by customer in PE12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.7697, 0.1803
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed semi detached bungalow on Falklands Estate in Sutton Bridge, Lincolnshire.

"Both Jaimie and Cloe were extremely helpful at all times regarding the sale of my father's property. The property went on the market and because of Jaimie's knowledge of the market and the area the property was sold within 45 minutes. They kept me posted as to what was happening at regular intervals and the sale went through very smoothly. I would be delighted to recommend them to anyone selling or buying a property. They are both extremely professional and a pleasure to deal with."
 
 
Team:
Jaimie and Cloe
 
 
 


Review 21 Mar 2018
Recommended by customer in PE12

 I'm: Male 

52.8079, 0.1228
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bed Detached house in Holbeach

"I can honestly say Chloe and Jaime were highly professional in everything they did for us.
What we found to be a very stressful move was made easier with the way they managed and dealt with situations.
Chloe in particular was always updating us with news even if sometimes there was little to tell us. She reassured us at all times when things didnít seem to be going well with the move.
It was a pleasure dealing with Jaime and Chloe and would definitely recommend them."
 
 
Team:
Jaime and Chloe
 
 
 


Review 28 Feb 2018
Recommended by customer in PE12
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.7652, 0.1810
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End of terrace house in Sutton Bridge Spalding Lincs.
 
Cost: £128500
 

"We chose to have a few estate agents round before we made our decision on who would market our property. The first were ok, not overly friendly but not rude, they told us all the nice things we would want to hear and said they would market our property at an attractive price. We said we would be in touch. Then we asked Phoenix, mainly because they were local but they had handled the process when we bought the property so had some first hand experience of dealing with them. Jaimie came to value our property and when she told us how much she would market it for it was a bit of a shock from the last valuation. We talked through her reasons and the evidence she could provide was so professional and reassuring. When I asked if it could be marketed somewhere in between her valuation and the other company she was happy to try and didnít knock me down once. The one thing I can say about Phoenix is they really put their all into gaining your business. They come so prepared, they really know the area and have sold a lot of the properties and so know what houses go for what. When we looked on Rightmove it was clear everything she was saying was correct because every house with Phoenix attached was STC whereas the other company had no sales but lots of price reductions. This cemented our decision. From the offset they have communicated really well with us. They were professional with the viewings as we had asked them to conduct them. When someone offered on our house they shared our excitement and disappointment when it fell through. The second time it was offered (the final time) again they kept in touch regularly without being too much. This was so nice as after the first time we were in tenterhooks waiting for the buyer to pull out again. The whole process has taken a lot longer than needed which has been stressful but this was not on Phoenixís doing. They have been extremely helpful, professional and understanding throughout! Would highly recommend them."
 
 
Team:
Jaimie and Chloe
 
 
 


Review 19 Feb 2018
Recommended by customer in PE12
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.7882, 0.1188
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Our property is a Detached 3 bedroom house in South Lincolnshire.
 
Cost: £187000
 

"After searching for our first home for over the past two years and having multiple dealings with multiple companies we found that Phoenix were the best we have dealt with by a mile. Jaimie was always polite, helpful and always contactable. She helped us all the way through the process of buying our home. We will certainly be recommending Phoenix to people in the future, and should we return to the market they will certainly be our estate agent of choice!"
 
 
 
 


Review 19 Feb 2018
Recommended by customer in PE12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.7837, 0.1291
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroomed detached bungalow located on an estate.
 
Cost: £175000
 

"Jaimie and Chloe were very friendly, professional and helpful throughout my purchase. Through what was a very difficult time for me their support, help and guidance was extremely appreciated. Nothing was ever too much trouble and their regular updates whilst they liaised with everyone was invaluable. I have recommended them to friends and cannot praise them highly enough. I would like to say a big thank you for everything."
 
 
Team:
Jaimie and Chloe
 
 
 


Review 11 Feb 2018
Recommended by customer in PE30
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7543, 0.4017
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroom semi-detached property in Sutton Bridge, Lincs.
 
Cost: £98000
 

"Excellent service from Jaimie and Chloe. Listened to my needs, and then used their knowledge of the local market to ensure I got a quick sale at the price I was looking for.

It felt as though the service I received was genuinely personal, and that they were committed to getting the very best for me. I was kept fully informed as to progress and as a consequence, I would have no hesitation in recommending Phoenix to others."
 
 
Team:
Jaimie and Chloe
 
 
 


Review 9 Feb 2018
Recommended by customer in PE12
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.7882, 0.1188
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom detached house in Long Sutton
 
Cost: £192995
 

"From the offset, Phoenix were a pleasure to deal with. Jaimie first showed us round on our first viewing of the property and, she was friendly, knowledgeable & professional. Throughout he process, they have kept us up to date and informed of any news and updates as soon as they have hear, either by email or phone. We will be sure to recommend Phoenix as they have been fantastic!"
 
 
Team:
Jaimie and Chloe
 
 
 


Review 3 Feb 2018
Recommended by customer in PE12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.7837, 0.1291
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
Cost: £175000
 

"This was a really easy transaction carried out by a very efficient team of pleasant and so helpful people, namely, Jamie and Cloe, who were professional throughout."
 
 
Team:
Jamie and Cloe
 
 
 


Review 27 Jan 2018
Recommended by customer in PE13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
52.6562, 0.0194
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed bungalow
 
Cost: £270
 

"From start to finish I canít thank Jaimie enough she sold us the bungalow and Work so hard on our behalf, she was helpful and polite at all times, always returned our calls promptly and sorted any questions we had quickly and efficiently. I would highly recommend Jamie to anyone and if we ever decide to sell I would contact her.
I canít think of any improvements to the way Jaimie conducts herself for your company."
 
 
Team:
Jaimie Rice
 
 
 


Review 27 Jan 2018
Recommended by customer in PE12
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.7876, 0.1246
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End terrace
 
Cost: £160000
 

"Cannot fault Jaime or Chloe both were a pleasure to deal with.highly recommended"
 
 
Team:
Jaime chloe
 
 
 


Review 16 Jan 2018
Recommended by customer in PE12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
52.7898, 0.1295
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow in long sutton
 
Cost: £161000
 

"We would recommend pheonix estate agent to everyone they have been brilliant as always.This is the third time of selling with them and once bought with them."
 
 
Team:
Jaime and Chloe
 
 
 


Review 13 Dec 2017
Recommended by customer in PE12
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.7690, 0.1788
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Long Sutton
 
Cost: £129950
 

"This whole process was very easy for me, it was dealt with care, the workers helped me to understand everything, they would always expain what is going on, I very happy with how things turned out."
 
 
Team:
Jaimie Rice
 
 
 


Review 3 Dec 2017
Recommended by customer in MK18
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.0041, -0.9734
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Lodge at Tydd St Giles Golf & Country Club.
 
Cost: £135000
 

"Staff were extremely friendly, helpful and knowledgeable, providing regular updates (both via e-mail and telephone calls) and going "the extra mile" in an effort to ensure that our needs were met during some fairly difficult and complex negotiations.
The successful outcome in terms of our purchasing the property was largely down to their efforts.
I could not recommend them highly enough."
 
 
Team:
Jaimie RICE
 
 
 


Review 28 Nov 2017
Recommended by customer in Pe34
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.7566, 0.2687
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Sutton bridge

"Brilliant team very good at what they do and no wht they are talk about will deffernatly use them in the future would deffernatly recommend them to anyone you very friendly and helpful"
 
 
Team:
Jamie
 
 
 


Review 30 Oct 2017
Recommended by customer in PE13
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.6453, 0.0351
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom mid terrace house in Lincolnshire.
 
Cost: £149950
 

"The estate agents were professional and friendly throughout the process. They kept us updated at all times, with what was happening and any changes that took place in the chain
We would recommend them to anyone selling their house in the area."
 
 
Team:
Jamie and Becky
 
 
 


Review 26 Oct 2017
Recommended by customer in PE34
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7577, 0.2526
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 Bed Detached older property in West Norfolk.
 
Cost: £260000
 

"This was a somewhat "fraught" purchase but the Agent stayed polite throughout and showed great resilience, we thought. All in all they did what we could have asked of them in a very professional and friendly manner."
 
 
Team:
Jaimie Rice
 
 
 


Review 22 Oct 2017
Recommended by customer in PE38
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.5247, 0.3860
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
I purchased a holiday lodge in Cambridgeshire which was on a holiday park.
 
Cost: £91000
 

"I contacted Jamie as I had seen the lodge advertised on Rightmove. Jamie then arranged a viewing very quickly and was very knowledgeable of the holiday park, more so than their Sales Manager. Jamie contacted the seller very quickly when I had a query, the whole experience was very professional and communication was very quick and informative. Jaimie demonstrated the extra mile and assisted me with many queries beyond which she needed too and also gave me information in paper form which I prefer. Jaimie was always polite with a happy personality, very relaxed and did not use any sales tactics. There are no grounds for improvement as I was totally satisfied with the service Jaimie provided as she is an asset to the company and a pleasure to do business with."
 
 
Team:
Jaimie Rice
 
 
 

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