Phoenix Estate Agents (East) Ltd - Sales

206 Bridge Road, Sutton Bridge
Spalding
Lincolnshire
PE12 9SG

52.7712, 0.1805

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating 9.9/10
244 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 244 reviews since 2010
 
 
 
Professional 9.9/10 Professional Rating 9.9
The firm acted professionally at all times

 
Knowledgeable 9.9/10 Knowledgeable Rating 9.9
The firm showed a good knowledge of local market conditions

 
Friendly 9.9/10 Friendly Rating 9.9
The staff are friendly and give clear and helpful information

 
Helpful 9.8/10 Helpful Rating 9.8
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" This whole process was very easy for me, it was dealt with care, the workers helped me to understand everything, they would always expain what is going on, I very happy with how things turned out."   more
 
" Staff were extremely friendly, helpful and knowledgeable, providing regular updates (both via e-mail and telephone calls) and going "the extra mile" in an effort to ensure that our needs were met duri...."   more
 
" Brilliant team very good at what they do and no wht they are talk about will deffernatly use them in the future would deffernatly recommend them to anyone you very friendly and helpful"   more
 
" The estate agents were professional and friendly throughout the process. They kept us updated at all times, with what was happening and any changes that took place in the chain We would recommend th...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 98%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 93%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 98%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 93%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 88%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 83%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 99%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 98%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

ABSOLUTELY 10
Becky 43
best 15
Bridge 11
Brilliant 12
buying 19
contact 10
definitely 17
efficient 15
estate 63
Excellent 23
experience 15
extremely 20
family 11
fantastic 14
finish 15
friendly 63
friends 10
future 14
good 26
Great 22
happy 18
hard 10
help 19
helped 10
helpful 80
highly 36
information 16
informed 33
Jaimie 33
Jamie 32
knowledge 14
knowledgeable 18
ladies 10
market 17
Phoenix 91
process 27
professional 65
property 52
purchase 20
recommend 69
sale 40
sell 22
selling 26
service 65
sold 18
team 17
thank 28
thanks 17
updates 16
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 Dec 2017
Recommended by customer in PE12
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.7690, 0.1788
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Long Sutton
 
Cost: £129950
 

"This whole process was very easy for me, it was dealt with care, the workers helped me to understand everything, they would always expain what is going on, I very happy with how things turned out."
 
 
Team:
Jaimie Rice
 
 
 


Review 3 Dec 2017
Recommended by customer in MK18
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.0041, -0.9734
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Lodge at Tydd St Giles Golf & Country Club.
 
Cost: £135000
 

"Staff were extremely friendly, helpful and knowledgeable, providing regular updates (both via e-mail and telephone calls) and going "the extra mile" in an effort to ensure that our needs were met during some fairly difficult and complex negotiations.
The successful outcome in terms of our purchasing the property was largely down to their efforts.
I could not recommend them highly enough."
 
 
Team:
Jaimie RICE
 
 
 


Review 28 Nov 2017
Recommended by customer in Pe34
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.7566, 0.2687
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Sutton bridge

"Brilliant team very good at what they do and no wht they are talk about will deffernatly use them in the future would deffernatly recommend them to anyone you very friendly and helpful"
 
 
Team:
Jamie
 
 
 


Review 30 Oct 2017
Recommended by customer in PE13
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.6453, 0.0351
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom mid terrace house in Lincolnshire.
 
Cost: £149950
 

"The estate agents were professional and friendly throughout the process. They kept us updated at all times, with what was happening and any changes that took place in the chain
We would recommend them to anyone selling their house in the area."
 
 
Team:
Jamie and Becky
 
 
 


Review 26 Oct 2017
Recommended by customer in PE34
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7577, 0.2526
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 Bed Detached older property in West Norfolk.
 
Cost: £260000
 

"This was a somewhat "fraught" purchase but the Agent stayed polite throughout and showed great resilience, we thought. All in all they did what we could have asked of them in a very professional and friendly manner."
 
 
Team:
Jaimie Rice
 
 
 


Review 22 Oct 2017
Recommended by customer in PE38
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.5247, 0.3860
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
I purchased a holiday lodge in Cambridgeshire which was on a holiday park.
 
Cost: £91000
 

"I contacted Jamie as I had seen the lodge advertised on Rightmove. Jamie then arranged a viewing very quickly and was very knowledgeable of the holiday park, more so than their Sales Manager. Jamie contacted the seller very quickly when I had a query, the whole experience was very professional and communication was very quick and informative. Jaimie demonstrated the extra mile and assisted me with many queries beyond which she needed too and also gave me information in paper form which I prefer. Jaimie was always polite with a happy personality, very relaxed and did not use any sales tactics. There are no grounds for improvement as I was totally satisfied with the service Jaimie provided as she is an asset to the company and a pleasure to do business with."
 
 
Team:
Jaimie Rice
 
 
 


Review 21 Oct 2017
Recommended by customer in Pe12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
52.7729, 0.1920
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi rural 3 bed house
 
Cost: £175000
 

"Excellent all round - very professional and friendly"
 
 
Team:
Jamie and becky
 
 
 


Review 8 Sep 2017
Recommended by customer in PE12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.7732, 0.1901
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow
 
Cost: £180000
 

"I was very happy with the manner Messrs Phoenix Estates conducted the sale of my property, they proved to be very efficient.
The staff are very friendly and helpful."
 
 
Team:
Jamie (manager)
 
 
 


Review 1 Sep 2017
Recommended by customer in OX44
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.7188, -1.1390
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detatched house Spalding Lincs
 
Cost: £299995
 

"Helpful, friendly and knowledgeable, kept me up to date at all times and appreciated my frustrations! And there were were many on this sale!!!!!"
 
 
Team:
Jaimie Rice / Becky Boor
 
 
 


Review 9 Aug 2017
Recommended by customer in pe12

 I'm: Male 

52.7603, -0.0155
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed link detach
 
Cost: £172500
 

"Thank you Jaimie, you and the team have been excellent from start to finish and we would highly recommend you."
 
 
Team:
Jaimie
 
 
 

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