Phoenix Estate Agents (East) Ltd - Sales

206 Bridge Road, Sutton Bridge
Spalding
Lincolnshire
PE12 9SG

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Phoenix Estate Agents (East) Ltd - Sales 9.9/100
433 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 433 reviews since 2010
 
 
 
Professional 9.9/10 Professional Rating 9.9
The firm acted professionally at all times
 
Knowledgeable 9.9/10 Knowledgeable Rating 9.9
The firm showed a good knowledge of local market conditions
 
Friendly 9.9/10 Friendly Rating 9.9
The staff are friendly and give clear and helpful information
 
Helpful 9.9/10 Helpful Rating 9.9
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Excellent from start to finish. Always gave updates in a timely manner. 100% improvement on WHBrown who we used prior to phoenix."   more
 
" This is an outstanding and professional organisation. I honestly cannot fault the practice and support that we have had from Phoenix Estate Agents and in particular their agent Chloe. Having spent f...."   more
 
" An excellent service provided by Jaimie and Kloe for the selling of my step dads house. They were very understanding of the complex manor of the sale and the fact I live so far away. I would recom...."   more
 
" We were buyers from a different county and lived over 170 miles away from where we were buying and the area was completely new to us. We received a brilliant service from start to finish. Communicati...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 99%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 94%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 98%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 94%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 90%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 85%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 99%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 97%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Becky 43
best 29
buying 41
Chloe 79
contact 29
definitely 34
Estate 127
Excellent 45
experience 34
extremely 41
finish 38
friendly 114
good 43
great 36
happy 35
help 36
helpful 149
highly 73
informed 71
Jaimie 91
Jamie 65
knowledge 26
knowledgeable 28
market 37
phoenix 171
pleasure 26
polite 30
process 89
professional 135
property 111
purchase 43
questions 37
really 32
recommend 137
recommended 28
regular 27
sale 78
sell 51
selling 61
service 116
sold 36
solicitors 27
team 43
Thank 68
Thanks 29
trouble 28
updated 33
updates 49
weekly 31
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 27 Mar 2024
Recommended by customer in PE12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four bedroom bungalow in Sutton Bridge

"Excellent from start to finish. Always gave updates in a timely manner. 100% improvement on WHBrown who we used prior to phoenix."
 
 
Team:
Jaimie & Chloe
 
 
 

Review 26 Mar 2024
Recommended by customer in PE12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom bungalow in Spalding

"This is an outstanding and professional organisation. I honestly cannot fault the practice and support that we have had from Phoenix Estate Agents and in particular their agent Chloe. Having spent far too many months on the books of another agent with very little movement, it took just a matter of weeks before we not only had viewings but also an offer! Their advice before we marketed was very worthy and in contrast to that of the other agent. It worked! We have been kept informed at least weekly if not daily some weeks about progress with contact received by phone and email. We have now exchanged and expect to complete next week. The whole process with Phoenix was a breeze. Thank you Chloe!"
 
 
Team:
Chloe
 
 
 

Review 11 Mar 2024
Recommended by customer in PE12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi in Sutton bridge belonging to my late step father

"An excellent service provided by Jaimie and Kloe for the selling of my step dads house. They were very understanding of the complex manor of the sale and the fact I live so far away.

I would recommend this estate agent to anyone wanting to sell a property , a first class service , thank you ladies"
 
 
Team:
Jaimie mainly and Kloe sometimes
 
 
 

Review 26 Feb 2024
Recommended by customer in PE12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A detached bungalow in Sutton Bridge

"We were buyers from a different county and lived over 170 miles away from where we were buying and the area was completely new to us. We received a brilliant service from start to finish. Communication was excellent and very prompt. The agents, Jaimie and Chloe, provided really useful information about the area around Sutton Bridge, e.g. other towns, dog walks, GP, shops etc. We were provided with regular weekly updates on the chain we were in (we were second in a chain of five or six) by email and phone calls.

Moving day was very challenging due to the distance and time of travel (heavy delays on M25 and Dartford Tunnel) to our new home. Jaimie kept in touch through-out the day and enabled our moving company to move our belongings in our new home whilst my husband and I were driving separately to our new home.

Without their care and communication the whole buying and moving-in process would have been more stressful."
 
 
Team:
Jaimie and Chloe
 
 
 

Review 19 Feb 2024
Recommended by customer in PE12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed bungalow in Sutton Bridge

"From my initial phone call to enquire about the property, I then arranged to view meeting Chloe at the property, Chloe was warm and welcoming and I felt at ease viewing the property.
Chloe also advised about the local area and amenities it has to offer.
I decided to offer on the property and Chloe was efficient with negotiation on my behalf.

Chloe and Jamie were both very helpful with any queries I had during the purchasing of the property and I was kept up to date on any progress.

They both made me feel at ease to ask any questions or raise any concerns and once my purchase was complete I felt they were both happy for me.

I am new to this area but their warm welcome has made confident that I have made the right decision to move to this area . And I am looking forward very much to moving into my new home and exploring the local area ."
 
 
Team:
Chloe & Jamie
 
 
 

Review 14 Feb 2024
Recommended by customer in Pe12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bed bungalow Sutton bridge

"Very good kept me up to date with everything and was very helpful with any issues I had"
 
 
Team:
Chloe Jaime
 
 
 

Review 9 Feb 2024
Recommended by customer in PE12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Wonderfull girls.

"Kept me well informed as to progress of the move. As it was a move to a town I did not know, to a house I did not know, the girls were wonderfull fonts of all knowledge as to the area and what is about. A credit to the company. Thanks Girls. Don't Let these Girls go."
 
 
Team:
Jaime and Cloe
 
 
 

Review 3 Dec 2023
Recommended by customer in PE12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Modern 2 Bedroom Mid Terraced House on a residential estate in Sutton Bridge, Lincolnshire

"We were very impressed with Jaimie and Chloe at Phoenix Estate Agents in Sutton Bridge when we approached them to market our property. Their presentation and professionalism was excellent. This was coupled with a genuine warmth and friendliness which immediately made it easier and less stressful. They were very informative and on the ball. They answered any queries quickly. We were, at all times, kept informed and kept in the loop, even copying us into all email communications between themselves and our Solicitor. We felt they were working for us and they couldn't have done any more towards the speedy sale progression and Completion. We say a big thank you to them both. We will keep in touch. If only all businesses were like this!"
 
 
Team:
Jaimie Rice and Chloe Roberts
 
 
 

Review 2 Dec 2023
Recommended by customer in PE12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Bed mid-terrace in Sutton Bridge.

"As a first time buyer I had concerns beforehand about estate agents in general but with Phoenix, they made the whole experience as stress free as I could ever have hoped for.
As I am a night worker, I have limited daylight hours to deal with matters that required my attention but they understood that and liaised with my Solicitor on a weekly basis whilst keeping me up to date with all of the developments as and when they occurred.
"
 
 
Team:
Jaimie and Chloe
 
 
 

Review 13 Nov 2023
Recommended by customer in PE12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End of terrace edge of village location

"I cannot recommend this team highly enough, they were extremely helpful throughout the whole process, which did not go smoothly as my first buyer pulled out. Phoenix re-advertised the property and in less than seven days I had resold and for more money. They kept me update,constantly chased the chain and reassured me all the way."
 
 
Team:
Jaimie and Chole
 
 
 

Review 12 Nov 2023
Recommended by customer in PE12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed Detached bungalow in Sutton Bridge

"I used Phoenix to sell and buy, both experiences were very positive. They were always willing to allow me to view or contact the seller to allow tradesmen access. I was called every week with a full chain-length update and I know they were continuously chasing for progress.
They were very friendly, helpful and supportive during a time which could have been very stressful, particularly in my own circumstances, but the girls made the whole process much easier. I cannot speak more highly of both and would only use this agency, as I have on previous occasions, for any sales in the future."
 
 
Team:
Jaimie Rice, Chloe Roberts
 
 
 

Review 10 Nov 2023
Recommended by customer in PE12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom house, very open plan which we wanted, decent sized garden and close to where we wanted to be

"Chloe has been an absolute pleasure to deal with on behalf of the sellers, giving us weekly updates, more where required, and keeping us updated with the general process. A credit to what she does and to Pheonix Estates Agents, as nothing was too much or an issue for her, considering my constant questions."
 
 
Team:
Chloe Roberts
 
 
 

Review 9 Nov 2023
Recommended by customer in PE12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Staggered mid terrace in Sutton St James

"Jaimie and Chloe are the dream team, their extensive knowledge, professionalism and kindness are second to none. They go above and beyond to ensure all parties are kept up to date from the point of agreeing the sale to completion.
They are the ultimate non corporate estate agents and I cannot recommend them enough.
I have sold a few properties over the years and I would not use anyone else .

⭐️ ⭐️⭐️⭐️⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️"
 
 
Team:
Jaimie and Chloe
 
 
 

Review 15 Sep 2023
Recommended by customer in PE13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached, edge of town location, three bedroom property

"Very friendly, professional service. Kept us informed of everything happening with the sale. Professional advice and courteous at all times. Above and beyond their service. Would recommend them to everyone."
 
 
Team:
Chloe and Jaime at Phoenix Sutton Bridge
 
 
 

Review 25 Aug 2023
Recommended by customer in PE12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom mid terrace house. Located in Sutton Bridge in Lincolnshire.

"Very friendly polite members of staff. Easily contactable. Had a failed sale then went onto secure another sale, remained up beat at all times, nothing too much trouble. Small local company which is why i chose them, know the area very well, in fact a staff member lives there. Would always recommend a small local company over a large corporation any day. Dealt with every time made contact as a human being with feelings, not as a number. Highly recommended. As many stars as possible."
 
 
Team:
Chloe Roberts & Jaimie Rice.
 
 
 

Review 13 Aug 2023
Recommended by customer in Pe12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached house Long Sutton. Ex council house.

"Excellent service. Always happy to help. Weekly updates."
 
 
Team:
Phoenix Estate agents
 
 
 

Review 31 Jul 2023
Recommended by customer in Pe12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed terraced house. Sutton bridge.

"Jaimie and chloe are both very professional, friendly and a pleasure to deal with. I was always updated on the progress of the sale and if I had any questions they were always answered straight away. 100% recommend jaimie and chloe for anyone buying or selling a property."
 
 
Team:
Jaimie and chloe
 
 
 

Review 20 Jul 2023
Recommended by customer in PE12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroom, terraced, in need of modernisation, Sutton Bridge.

"This is the second time in quick succession that I have used Phoenix and again they delivered 100%. Always keeping us informed either by telephone or email on a weekly basis. They go above an beyond their role, taking on work other estate agents/solicitors to ensure you are completely aware at all times how the process is going. Chloe and Jaimie are both personable and attentive, other estate agents don't come no where near the standard of service and professionalism you receive from Phoenix."
 
 
Team:
Chloe and Jaimie
 
 
 

Review 14 Jul 2023
Recommended by customer in PE12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
I brought a 2 bed terrace house via Phoenix Estate Agents.

"Well what can I say ?...
They was very good at keeping me informed on buying my property and believe it or not they was better than my Estate Agents who I used to sell my house through, I must give a huge thank you to Chloe who was fantastic and went above and beyond to help me through the house selling process.
I highly recommend people to sell or buy through thi Estate Agent, once again a massive thank you to Chloe and the rest of the team at Phoenix.
I'm 1000% happy with this Estate Agent.
Highly recommended"
 
 
Team:
Chloe
 
 
 

Review 13 Jul 2023
Recommended by customer in pe12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
bungalow,Sutton bridge

"the team at Phoenix was small but they were both delightful, professional and helpful throughout our transaction. even down to the fact we are moving into a new areA and they gave told us places to go to
"
 
 
Team:
Jaimie Rice and Chloe Roberts
 
 
 
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