British Homesellers - Sales

Suite 5, Arquen House, 4-6 Spicer Street
St. Albans
Hertfordshire
AL3 4PQ

51.7521, -0.3426

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating 9.8/10
60 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 60 reviews since 2013
 
 
 
Professional 9.8/10 Professional Rating 9.8
The firm acted professionally at all times

 
Knowledgeable 9.5/10 Knowledgeable Rating 9.5
The firm showed a good knowledge of local market conditions

 
Friendly 9.9/10 Friendly Rating 9.9
The staff are friendly and give clear and helpful information

 
Helpful 9.8/10 Helpful Rating 9.8
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" This is a fantastic firm of professional, smart and dedicated people. Our main contact throughout the sale was Darcy and she was brilliant throughout. I will recommend you to everyone I know and you...."   more
 
" to begin we dealt with Sophie who explained the full process and was very professional in her approach. After an offer was excepted, we are now dealing with Alex who again has being very helpful and a...."   more
 
" Fast and efficient. Excellent communications throughout and always an upbeat and positive team member on the other end of the phone line. Paperwork is easy to understand and explanations are readily...."   more
 
" A prompt and efficient service, the whole process has been easy and painless. I would recommend using the services of this agent."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 95%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 81%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 98%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 94%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 76%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 91%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 78%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

accepted 5
Alex 8
Bloom 5
British 13
business 4
buyers 6
calls 4
Charles 5
Charlie 5
communication 4
easy 4
efficient 10
estate 7
Excellent 6
experience 5
extremely 7
fantastic 7
finish 7
friendly 14
fully 4
future 5
Gale 5
good 7
happy 5
helpful 20
highly 5
homebuyers 4
informed 5
market 8
offer 14
polite 8
process 10
professional 24
property 25
QUICK 7
received 6
recommend 21
sale 15
second 5
sell 14
selling 7
service 19
sold 6
street 5
team 14
Thank 6
thanks 6
viewings 5
weeks 7
William 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 3 2 1

Budget:  


Review 12 Jan 2018
Recommended by customer in TS24
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.6956, -1.1872
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid-terrace town house in Grantham.
 
Cost: £125000
 

"This is a fantastic firm of professional, smart and dedicated people.
Our main contact throughout the sale was Darcy and she was brilliant throughout.
I will recommend you to everyone I know and you will be my first port of call if I sell property in the future!
Thank you so very much and may 2018 be successful for you all."
 
 
Team:
Darcy Shea
 
 
 


Review 18 Sep 2017
Recommended by customer in OX26
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.8995, -1.1470
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A three bedroom semi-detached property in Bicester in Oxfordshire
 
Cost: £315000
 

"to begin we dealt with Sophie who explained the full process and was very professional in her approach. After an offer was excepted, we are now dealing with Alex who again has being very helpful and always returns calls to keep us fully up to date with the sale. I have also spoken with Charlie who again is very helpful, overall we am more than happy with the progress so far."
 
 
Team:
Sophie,Alex,Charlie
 
 
 


Review 21 Aug 2017
Recommended by customer in TS24
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.6956, -1.1872
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four floor terrace in a historic English town on the East Coast rail line. Lincolnshire market town property, close to the Main Street and ancient church. Opposite Isaac Newton''s old school... Complete with his graffiti and apple tree descendant in the yard!
 
Cost: £125000
 

"Fast and efficient.
Excellent communications throughout and always an upbeat and positive team member on the other end of the phone line.
Paperwork is easy to understand and explanations are readily available... Seems like 24/7!"
 
 
Team:
All of the team were outstanding!
 
 
 


Review 21 Aug 2017
Recommended by customer in NG31

 I'm: Male 

52.9160, -0.6430
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom terraced house
 
Cost: £125000
 

"A prompt and efficient service, the whole process has been easy and painless. I would recommend using the services of this agent."
 
 
Team:
Alex, James
 
 
 


Review 31 Jul 2017
Recommended by customer in TQ2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.4836, -3.5357
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End terrace 2 bed property
 
Cost: £132000
 

"We didn't sell the property but decided to Remortgage as we loved this house. We didn't have too many viewings however the team- Ashley, james, William Ross -all were really helpful and suggested other ways of doing things to try and get more people interested. They were very good at contacting me if I rang them and Ashley was lovely. If we were selling in the future 8 would consider strongly going with British homebuyers again. Customer service is very important"
 
 
Team:
See above - if I have left anyone out it's by accident- they were all good Ashley & William and James were the main people
 
 
 


Review 26 Jul 2017
Recommended by customer in SS14
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.5708, 0.4707
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom end of terraced home with large garden in quiet area in Basildon near town centre
 
Cost: £230000
 

"After having a bad experience with another agency we were very impressed with the quality of service we received and professional service provided by the staff throughout.

The communication was excellent and always returned call without delay. This was always followed up with text messages and or email.

Once the offer was accepted, they continued with their services making sure the solicitors on both sides were acting without delay.

I have no hesitation to recommend British Homesellers."
 
 
Team:
Alex, James, Lara and Ashleigh
 
 
 


Review 26 Jul 2017
Recommended by customer in GU15
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.3358, -0.7485
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Retirement one-bedroomed flat in a two story block, in the centre of Camberley and close to all major amenities and public transport links. Communal lounge, conservatory, gardens and laundry room. Part-time on-site manager.
 
Cost: £145000
 

"British Homebuyers were courteous, professional, efficient and transparent in my dealing with them. In particular, Robert Love managed the sale of our property and despite initial sluggish activity secured a near-asking price offer within 4 weeks when other high street agents had failed to accomplish this over a 12 month period.

Robert and William kept us fully informed at each step of the process, and patiently answered all our questions initially as we were initially a little wary. We shouldn't have worried. Everything thus far has been carried out efficiently and quickly, we are very pleased with the overall service and have no hesitation in recommending British Homebuyers to prospective sellers."
 
 
Team:
Robert Love, William Gale
 
 
 


Review 18 Jul 2017
Recommended by customer in TS6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.5627, -1.1304
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroomed semi detatched in North East
 
Cost: £117000
 

"Generally it was good throughout."
 
 
Team:
Alex Clendon/Ross?
 
 
 


Review 16 May 2017
Recommended by customer in DE55
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.0792, -1.3724
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terrace derbyshire
 
Cost: £59000
 

"From the very start British Homebuyers were friendly, helpful & professional.
They answered all my questions without making me feel stupid
They arranged viewings to fit in with my hectic schedule.
Were always polite & checked in with me on a regular basis
I would gladly recommended them to my friends without a second thought.
Well done British Homebuyers!!
"
 
 
Team:
Mary & Alex
 
 
 


Review 7 Mar 2017
Recommended by customer in TQ3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.4516, -3.5599
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed semi-detached bungalow, Torquay, Devon
 
Cost: £158000
 

"I was fairly dubious when I first contacted British Home Sellers as I had never heard of them and didn't want to make a mistake. After speaking to William however, who gave me lots of information, I decided to go ahead and my sale was passed to Alex who was also very helpful and managed to find me a buyer in 4 days. The price was a little under what I would have liked but in the current situation (my father died and it was his bungalow I was selling) and needing a fairly quick sale I accepted what was actually a very reasonable offer and well above the normal rates offered by other companies. The sale has now progressed almost to exchange of contracts in 5 weeks, which is amazing, and also down to the valiant efforts of Darcy Shea who kept in regular contact with me by email, and chased up solicitors and my buyer, and the buyer's buyers to get answers to my questions. Everything has progressed smoothly so far and this has been the easiest and least stressful house sale I have ever done. Darcy is amazing, very efficient and helpful and a pleasure to deal with. I would recommend British Home Sellers to everyone. In fact, this should really be the way forward to selling properties. They have been second to none and I can't praise them highly enough."
 
 
Team:
Darcy Shea, Alex and William
 
 
 

Back to top

» 3 2 1