Town and Country - Sales

32f High Street, Markyate
St. Albans
Hertfordshire
AL3 8PB

51.8376, -0.4625

Estate Agents

Listed under:  Estate Agents
96% recommended   Rating 9.5/10
50 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 50 reviews since 2014
 
 
 
Professional 9.5/10 Professional Rating 9.5
The firm acted professionally at all times

 
Knowledgeable 9.5/10 Knowledgeable Rating 9.5
The firm showed a good knowledge of local market conditions

 
Friendly 9.6/10 Friendly Rating 9.6
The staff are friendly and give clear and helpful information

 
Helpful 9.3/10 Helpful Rating 9.3
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Very bad service even though staff were very nice people I think they dropped the ball on our sale by NOT keeping in touch and NOT chasing up solicitors All this took over four months and cost me ...."   more
 
" Town and Country provided an excellent service, in particular, Jen Jukes who dealt with all viewings professionally. In choosing Town and Country we were particularly keen on the fact that it would o...."   more
 
" Every one I dealt with at Town and Country was so helpful and really helped make the process as easy as possible. Your after sales team were fantastic. Always there to help and keeping me informed a...."   more
 
" The sales staff in the Markyate branch can't be faulted. They are all really lovely to deal with and I never felt like I was a nuisance if I called them or went into the branch. The after sales te...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 81%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 97%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 52%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 91%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 97%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 76%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 82%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 79%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 86%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 4
buyer 5
buying 4
Caddington 5
Country 22
didnt 5
difficult 4
efficient 4
estate 9
excellent 10
extremely 5
fantastic 4
feedback 4
friendly 10
good 10
great 5
having 5
help 5
helped 5
helpful 21
information 4
knowledgeable 6
local 6
market 6
Markyate 4
point 4
process 11
professional 18
progress 4
properties 6
property 22
purchase 8
questions 7
quickly 6
really 9
recommend 12
sale 11
sales 11
say 5
second 4
sell 4
selling 9
service 12
showed 5
sold 5
team 19
thank 4
touch 5
Town 21
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 9 Sep 2017
Not Recommended by customer in nn14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.4222, -0.8096
 
 
Satisfaction Ratings
 
Professional 2/10
The firm acted professionally at all times
Knowledgeable 1/10
The firm showed a good knowledge of local market conditions
Friendly 4/10
The staff are friendly and give clear and helpful information
Helpful 0/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bedfordshire - Bungalow - three bedrooms ensuite - two upstairs one down
 
Cost: £385
 

"Very bad service even though staff were very nice people
I think they dropped the ball on our sale by NOT keeping in touch and NOT chasing up solicitors
All this took over four months and cost me money.

I would not recommend them or NEVER RECOMMEND their solicitors shoo smith ever to anyone again.

We are very unhappy"
 
 

Five Oaks
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
   Business Reply:

Dear Mr P,
Sorry to hear that you were unhappy with the delay in your sale from offer to completion and I agree that 4 months is unfortunately longer than the typical 3 months but when chains are involved there are sometimes additional enquiries between solicitors, discussions in moving dates between home owners and other circumstances beyond agents control.
I understand your frustration, when after achieving your asking price within a week of marketing that the transaction then seemed to drag but looking at your file I feel my colleagues were pro-active on your behalf, had regular contact with you and offered honest, professional advice. We have though, taken on board from your experience and comments that we need to to take into account that some clients and cases will require more attention than others and we need to consistently review situations as they arise and make our level of correspondence with our clients based on our findings. Our after sales department are consistently praised for assisting our clients through the sales process, going above and beyond what is expected of them so it was concerning to hear of your disappointment.
I once again apologise on my company's behalf for what appears to have been a stressful experience for you in moving but I hope now that you are now settled and happy in your new home.
 


Review 6 Sep 2017
Recommended by customer in HP1
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.7521, -0.4909
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed end of terrace 1930s property in Boxmoor, Hemel Hempstead.
 
Cost: £325000
 

"Town and Country provided an excellent service, in particular, Jen Jukes who dealt with all viewings professionally. In choosing Town and Country we were particularly keen on the fact that it would one person conducting all viewings and providing us with feedback.

The property had been on the market with another estate agent for a period of time before we instructed Town and Country, without the property being sold, but a sale was achieved relatively quickly once we changed agents.

We would not hesitate to use the agency again and/or recommend them to others."
 
 

Glenview Road
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Jen Jukes
 
 
 


Review 4 Jul 2017
Recommended by customer in AL3
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
51.7690, -0.3237
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Bedroom Flat, St Albans.
 
Cost: £300000
 

"Every one I dealt with at Town and Country was so helpful and really helped make the process as easy as possible.
Your after sales team were fantastic. Always there to help and keeping me informed at what was going on."
 
 

Tudor Road
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Jen Jukes, Grainne Tallon, Nikki Gills.
 
 
   Business Reply:

thank you for this lovely review. Jen, Nikki and grainne are feeling very appreciated at the moment. Thank you.
 


Review 3 Jul 2017
Recommended by customer in AL3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.8383, -0.4628
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroomed terraced cottage, located in Markyate, Herts.
 
Cost: £290000
 

"The sales staff in the Markyate branch can't be faulted. They are all really lovely to deal with and I never felt like I was a nuisance if I called them or went into the branch.

The after sales team at Caddington not so. They did nothing to progress anything after the sale was agreed. When I called them to check a detail with the buyer, they said it was my solicitors job to check and I had to insist that they call the buyer to confirm.

When I phoned to check that all was in order they said they would call me back but never did. I lost faith in them and dealt directly with my solicitor myself so I knew that the sale was agreed, that contracts were exchanged and that we had completed before they even called to tell me.

I would query what they actually do because even the confirmation letters they sent to me had the wrong name on and when I responded to advise I got an apology and they sent them again ... still with the wrong name on! I would say that the amount of work they did throughout the whole process couldn't have amounted to more than 30 minutes."
 
 

New Cottages
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Paul, Karen, Marie and Ben at the Markyate office.
 
 
   Business Reply:

Hi Roz,

thank you from the Markyate team for your review, Marie and Karen always aim to make all our clients feel welcome and appreciated.
I have spoken to the after sales department and they have acknowledged that the lack of correspondence was regretful but they are very busy at all times of the year, in probably the most stressful area of the business and they saw that your sale progressed quicker and smoother than the majority, maybe you did not receive the attention you deserved and for this they apologise and will learn for future transactions as all our clients are valuable to us and we should not just assume that all has proceeded perfectly without our assistance.
I wish you luck for the future and hope you settle happily in your new home.

 


Review 18 Jun 2017
Recommended by customer in LU1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.8624, -0.4622
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached Caddington
 
Cost: £800000
 

"Very informative and helpful staff, I asked loads of stupid questions and they always helped me quickly.
Would use again."
 
 

Mancroft Road
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Karen was brilliant and the other lady, sure it began with G and you say it different to how it's spelt !! It'll come to me!
 
 
   Business Reply:

Hi Rebecca,

Thank you for your review.

No questions are " stupid" when you making such an important purchase!
karen is delighted with your comments and the lady whose name begins with "G " is probably Grainne in the after sales department , who again is appreciative of your kind words.

 


Review 15 Jun 2017
Recommended by customer in LU14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.8627, -0.4605
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom semi detached bungalow in Caddington.
 
Cost: £345000
 

"Town & Country Caddington did a brilliant job selling my Uncle's and Auntie's property. I could not recommend them highly enough. Tim Taylor"
 
 
 
   Business Reply:

Thank you Tim for taking the time to review our services and we are pleased that it all progressed smoothly.
 


Review 22 Apr 2017
Recommended by customer in AL3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.8341, -0.4623
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A 3 storey terraced town house in a village near A5
 
Cost: £370000
 

"Town and Country Estate Agents both in Markyate and their other office that dealt with after sale service were excellent.

Staff were friendly and very helpful in giving me information about properties on the market in the area.

When showing me round the property, the agent was prompt for the appointment and very helpful with questions concerning the property and the local area.

They were very efficient in acting as intermediaries in the purchase of my property.

Any queries that I had post-sale were dealt with promptly.

The few questions I have had since moving in to my new property were again answering quickly.

On picking up the keys I was given a complementary pack containing spare key ring, tape measure,chocolates and a bottle of wine. This was totally unexpected but very welcome. A lovely gesture."
 
 

Bartholomew Green
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Mark, Ben and Nikki
 
 
   Business Reply:

Dear Adrienne,

Thank you so much for your positive and kind review of Town and Country.
The ladies in after-sales are delighted that you felt they went above the normal expectations in progressing your purchase.
Ben was more than happy to deal with your after -move-in enquiries as well.
 


Review 29 Mar 2017
Recommended by customer in LU1
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
51.8539, -0.4372
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached village.
 
Cost: £380000

"The lady who showed us around was professional and curtious of sellers home. She left us to view and answered any questions we had.
Great after sales support from Nicki who without we wouldn't yet be in our new home. Thank You."
 
 
 
 
 
   Business Reply:

Thank you for your review of our company and my colleagues. We hope you are happy in Slip End village.
 


Review 25 Feb 2017
Recommended by customer in AL3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.8366, -0.4622
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi-detached cottage in Markyate, Herts.
 
Cost: £305000
 

"The sales team showed me 3 properties and I went back for a 2nd viewing to all 3. They had a good knowledge of each property and the area and he got back to me quickly with the questions that I did have through asking the vendors. They didn't bothet me with any needles correspondence at any point. They were also very professional through the offer process.

After sales were also very helpful and professional throughout the process and I always got the impression they knew exactly what stage we were at."
 
 

Albert Street
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Paul Drew - Sales. Nikki Gill - After Sales
 
 
   Business Reply:

Hi John,

Thank you for review, enjoy life in Markyate and enjoy the quieter life away from the hectic pace of the bright lights of London.
 


Review 21 Jan 2017
Recommended by customer in AL3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
51.8203, -0.4370
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 4 bedroomed house in Flamstead, Herts.
 
Cost: £535000
 

"From the initial meeting we found Fine and Country professional, knowledgeable, friendly and courteous at all times. Their local knowledge of the market and proactive approach was very helpful in finding a buyer. They communicated well and their after sales support was excellent, particularly close to the point of exchange. I would strongly recommend Fine and Country to other sellers."
 
 

Priory Orchard
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Mark Bristow, Stuart Lee, Grainne Tallon and Nikki Gill
 
 
   Business Reply:

Thank you Anne for your comments regarding your experience of transactions with Fine and Country ( Town and country Redbourn)

Stuart and Jen hope all went smoothly and wish you all the best for the future.
 

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