Your Move - Sales

1 Canberra House, London Road
St. Albans
Hertfordshire
AL1 1LE

Estate Agents

Listed under:  Estate Agents
96% recommended   Rating Your Move - Sales 9.6/100
27 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 27 reviews since 2013
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.3/10 Knowledgeable Rating 9.3
The firm showed a good knowledge of local market conditions
 
Friendly 9.6/10 Friendly Rating 9.6
The staff are friendly and give clear and helpful information
 
Helpful 9.7/10 Helpful Rating 9.7
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" I am very happy with the services provided by YourMove. Mine was a difficult sale, but the team were persistent and communicative throughout, and did a wonderful job overall."   more
 
" I was really impressed with Your Move in St Albans. James and Jon handled our case. James showed us around a couple of properties and was friendly, helpful and unhurried. When we purchased a property ...."   more
 
" EXCELLENT! Faultless, friendly and professional service in every aspect of the sale of my property. I would recommend Your Move St. Albans to anyone and would without any doubt use them again."   more
 
" They did a fantastic job Very professional"   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 87%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 94%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 94%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 100%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 50%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 86%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

(and 2
Albans 5
answer 3
assist 2
beginning 2
calls 4
class 2
clear 2
communication 4
confidence 2
contact 2
couple 2
dealing 2
difficult 2
doubt 2
estate 4
EXCELLENT 7
experience 4
extremely 3
fantastic 3
friendly 5
good 4
grateful 2
Great 3
guidance 2
happy 3
hard 2
help 2
helped 3
helpful 6
helping 2
highly 2
impressed 5
informed 4
John 2
Jon 8
process 8
professional 8
property 11
questions 4
really 4
recommend 4
sale 10
sell 3
Selling 3
service 9
Stubbs 8
team 8
thank 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 2 Dec 2015
Recommended by customer in AL1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced House, St Albans

"I am very happy with the services provided by YourMove. Mine was a difficult sale, but the team were persistent and communicative throughout, and did a wonderful job overall."
 
 
Team:
John, Fabriz, James
 
 
 

Review 28 Oct 2015
Recommended by customer in AL15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terrace house with garden. Built in 1960s.

"I was really impressed with Your Move in St Albans. James and Jon handled our case. James showed us around a couple of properties and was friendly, helpful and unhurried. When we purchased a property through them both James and Jon handled our purchase exceptionally. They responded quickly and efficiently, kept things moving along in a friendly and effective manner and stayed in contact throughout. They were always helpful and accommodating and helped answer many questions during the process. I wholeheartedly recommend them."
 
 
Team:
James and Jon
 
 
 

Review 20 Aug 2015
Recommended by customer in AL4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 
2 bedroom flat. St.Albans, HERTS

"EXCELLENT! Faultless, friendly and professional service in every aspect of the sale of my property. I would recommend Your Move St. Albans to anyone and would without any doubt use them again."
 
 
Team:
Jon Stubbs, James, Fabrice
 
 
 

Review 3 Aug 2015
Recommended by customer in Wd7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flat in St. Albans

"They did a fantastic job

Very professional"
 
 
 
 

Review 8 May 2015
Recommended by customer in AL2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Shared Ownership 3 Bed Apartment Napsbury Park London Colney

"We decided to use Your Move in St Albans for the sale of our property, as they were extremely professional from the start, without being pushing for a decision to use them and the whole team were always polite and helpful. We were continually updated with any progress and they always returned our calls if we had any questions, which really impressed me and has given me the confidence to use them to help us find our new home. Thank you for all your help. Clinton & Robyn Gregory"
 
 
Team:
Jon Stubbs & Fabrice Guieu
 
 
 

Review 31 Mar 2015
Recommended by customer in Al1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
St.Albans Herts

"Your Move are very professional, friendly and polite. The staff were very supportive and great communication from beginning to end. They have good knowledge about the local market and were very helpful and kept us informed at all times. Overall a very positive experience and happy with the outcome. Thank you Your Move and your dedicated staff for all the hard work and we wish your company all the very best. :)"
 
 
 
 

Review 2 Mar 2015
Recommended by customer in AL10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached freehold house Hatfield, Hertfordshire

"Jon's services at Your Move were second-to-none. From inception to completion of our sale, Jon provided a personal (but yet professional) service. Jon was reliable, efficient and honest throughout the conveyancing process. Jon was always happy to assit where he could. It's a given that when I next come to sell or buy a property, I will be instructing Jon at Your Move."
 
 
 
 

Review 2 Mar 2015
Recommended by customer in AL3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
One bed Duplex in Markyate.

"This was a complex and difficult purchase due to an absent freeholder. Jon Stubbs was fantastic, going well above and beyond the usual estate-agents duties. I honestly think that if Jon had not done all the extra leg work he did in helping to trace the freeholder the sale would not have gone through.
I did not feel pressured by the your Move team at any point and feel that they were thoroughly professional and helpful throughout.
Fabrice did not rush me through my viewings or put any pressure on me.
If I decide to sell the property in the future I would not hesitate to use Your Move St Albans.
Fantastic service,
Thank you."
 
 
Team:
Jon Stubbs and Fabrice
 
 
 

Review 17 Feb 2015
Recommended by customer in RG40
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bedroom purpose built apartment.

"Your Move were willing to go above and beyond to assist with the sale in my interests. No task was to small for them to take on. Will highly recommend to friends."
 
 
Team:
Jon Stubbs
 
 
 

Review 26 Nov 2014
Recommended by customer in AL1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Bedroom ground floor maisonette situated in St Albans

"My experience of selling our property with 'Your Move', especially through the principle contact of Jon Stubbs, has been first rate from beginning to end.



It was Jon's manner and approach, friendly, informed and timely, which made the whole process relatively painless.



He was flexible and competitive when it came to the issue of fees and was ready to compromise in my interest, which resulted in a better financial outcome.



I would recommend him and Your Move, as estate agents who put their customers first.



I would use them again without hesitation.



"
 
 
Team:
Jon Stubbs
 
 
 

Review 23 Oct 2014
Recommended by customer in AL4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached family house near St Albans Herts

"We knew the company were reliable because we had dealt with them when previously renting the property.
Overall the performance of the company was excellent in particular the lead negotiator John Stubbs."
 
 
Team:
John Stubbs
 
 
 

Review 3 Oct 2014
Recommended by customer in AL4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom house in St Albans, Hertfordshire

"I have been dealing in property for over 30 years in various aspects and have come across many Estate agents and Letting Agents. Most if not all, do not strike a chord with me, however, Your Move has. A credit to the property industry.

Congratulations on the team."
 
 
Team:
Gordon Coleclough
 
 
 

Review 8 Aug 2014
Recommended by customer in AL6
 
 
Satisfaction Ratings
 
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed mid terrace

"John gave an excellent service & helped smooth the path when difficulties arose."
 
 
Team:
John, Gordon, & james
 
 
 

Review 8 Aug 2014
Recommended by customer in AL3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 4-bed house St Albans

"I have nothing but the highest praise for Jon Stubbs and the team at St Albans Your Move. Jon has been a total pleasure to deal with, so helpful and encouraging all the way through and totally professional. I have not had one reason to be concerned about the transaction as he made every step abundantly clear and saw through each stage logically and sympathetically. Jon was away at one crucial stage - negotiating a new price - and Glen Wilson, the Area Manager, took over the negotiations for a couple of weeks, also professionally and sympathetically, bringing the negotiations to a mutually beneficial conclusion. Also, staff answering my numerous phone calls were always very pleasant and helpful. Thank you Your Move. I have not used the firm before but I will (and have been all the way through) recommending the St Albans team. I'm very, very appreciative and grateful."
 
 
Team:
Jon Stubbs, Glen Wilson, George
 
 
 

Review 27 May 2014
Recommended by customer in al3
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached house in Markyate

"The experience with Your-Move was really good and professional. They always answered my emails and telephone calls and went out of their way to assist me with the process. Great team and estate agents!"
 
 
Team:
Jon Stubbs, George, Jessica
 
 
 

Review 25 Apr 2014
Not Recommended by customer in AL1
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 3/10
The staff are friendly and give clear and helpful information
Helpful 3/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2nd floor, one-bed flat in St Albans

"I chose Your Move because they were managing the letting of my property.
I found there was no communication between the letting and selling parts of the company.

I accepted an offer from a seller who had not been properly vetted and did not have a mortgage offer although I was told she did.

Selling fee was not made clear before the sale and was queried afterwards."
 
 
 
 

Review 22 Mar 2014
Recommended by customer in AL1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1 bed flat in St Albans

"I was very impressed with the overall service and guidance from Your Move with the sale of my property. The team kept me updated weekly with the progress and feedback from viewings. I was also sent weekly information about the searches made on my property online which I found really useful.
When Your Move came to value my property they immediately filled me with confidence that they would work hard to sell my property and they did just that. I had just had a baby so my time was limited but the team were excellent at making the whole process go as smoothly as possible. I would definitely use Your Move again."
 
 
Team:
Jon Stubbs
 
 
 

Review 22 Mar 2014
Recommended by customer in MK45
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
eto

"sirs or madams i like to thank the manger mr j stubbs and his team , he talk me throw the deal with no hassle your firm is lucky to have good worker who gets the job done.many thanks"
 
 
Team:
thanks to all
 
 
 

Review 20 Mar 2014
Recommended by customer in WD17
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1 bed flat

"First I used Your Move and I've been relatively impressed."
 
 
Team:
Jon
 
 
 

Review 3 Feb 2014
Recommended by customer in al40
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terrace Cottage

"Excellent performance"
 
 
 
 
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