Abode Anderson-Dixon Estate Agents - Sales

5 th Floor, Towers Point
Staffordshire

WS15 1UZ

52.7506, -1.9167

Estate Agents

Listed under:  Estate Agents
96% recommended   Rating 9.5/10
89 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.5/10 Overall Rating 9.5/10
Based on 89 reviews since 2012
 
 
 
Professional
9.5/10 Professional Rating 9.5
The firm acted professionally at all times

 
Knowledgeable
9.3/10 Knowledgeable Rating 9.3
The firm showed a good knowledge of local market conditions

 
Friendly
9.6/10 Friendly Rating 9.6
The staff are friendly and give clear and helpful information

 
Helpful
9.4/10 Helpful Rating 9.4
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Abode were very professional from start to finish. They were knowledgeable and helpful. After our sale fell through Abode quickly put our property back on the market and got 3 viewer's lined up str...."   more
 
" Because of the type of property from the outset I asked whether the estate agents had experience in selling this kind of property and whether they where aware of the Act of Parliament 2013 which clear...."   more
 
" A very proficient and friendly service"   more
 
" Every member of staff were very friendly and helpful 😊"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 86%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 98%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 84%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 97%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 98%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 94%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 87%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 74%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 69%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 98%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 95%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Abode 28
advice 5
Anderson 4
approach 6
best 7
bought 4
Burton 5
buyers 5
buying 4
Communication 4
contact 4
customer 6
definitely 10
Dixon 4
efficient 4
Emma 8
Estate 11
excellent 13
experience 9
extremely 6
family 4
fantastic 6
finish 7
friendly 22
friends 5
fully 5
future 4
good 13
Great 4
help 8
helpful 23
highly 8
impressed 4
informed 10
manner 7
market 9
phone 6
process 11
professional 27
property 26
recommend 22
recommended 6
sale 15
sales 6
sell 6
selling 10
service 31
sold 10
team 12
viewings 11
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
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» 5 4 3 2 1

Budget:  

Review 18 May 2017
Recommended by customer in DE11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.7598, -1.5881
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
4 bedroom semi detached house in Stapenhill
 
Cost: £150000
 

" Abode were very professional from start to finish. They were knowledgeable and helpful.
After our sale fell through Abode quickly put our property back on the market and got 3 viewer's lined up straight away.

Asked not to have a board but once sold a board was put up. "
 
 
Team:
Sonia and Emma
 
 
 


Review 8 May 2017
Not Recommended by customer in LN12

 I'm: Male 

53.3382, 0.2633
 
 
Satisfaction Ratings
 
Professional 5/10
The firm acted professionally at all times
Knowledgeable 1/10
The firm showed a good knowledge of local market conditions
Friendly 4/10
The staff are friendly and give clear and helpful information
Helpful 4/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Residential Mobile Home Burton on Trent
 
Cost: £89000
 

" Because of the type of property from the outset I asked whether the estate agents had experience in selling this kind of property and whether they where aware of the Act of Parliament 2013 which clearly set out how the selling of said property type should proceed. Although they had sold a number of mobile units it became very clear from the start that this particular local branch had been selling this type of property unlawfully. I asked the Agent about the 10% which has to be paid by the purchaser to the sight owner and was informed it was I who had to pay the sight owner 10% of the agreed price. I informed him he was incorrect and he made a phone call to the sight owner and asked her to clarify the situation she told him it was I the seller who had to pay them the 10%. I then provided him with a fact sheet which I had obtained from the Gov.uk sight which clearly stated other wise. Although I provided the Estate Agents all of the relevant forms and fact sheets required by Law in selling of a Mobile Home I repeatedly had to quote the relevant stages throughout the sale.

Most importantly under the 2013 Act at no stage was there a need for the sight owners to be informed i was selling my home, but although the Estate Agents had this information the Sight Owners were told via email. I was also told that the buyer needed to pay the monies owed to me as the seller to the sight owners and they would then pay me. I told the Estate Agents that this was not going to happen. Throughout my dealings with the Estate Agents I felt I was doing their job for them and considering the new regulations concerning the buying and selling of residential mobile homes have been in force since 2013, I would have thought all Estate Agents would have been trained and fully aware of an Act of Parliament. I even phoned a government funded body who were set up to help sight owners and mobile home owners when all the new regulations came into force and they informed me both the Estate Agents and Sight owners of the Mobile sight were breaking the law and that I could report them. I really do feel the Estate Agents in Burton On Trent need to be investigated and i would appreciate a response to this.
Finally I found it extremely frustrating and could not believe the Burton Branch had been selling Mobile Homes illegally since 2013 and upon leaving the sight my mobile home was pitched on I made sure the Residents Association had a complete information pack on the buying and selling of mobile homes according to the Parliamentary Mobile Home Act of 2013 so that neither the sight owners Don Amott Parks Ltd or Abode could inform sellers or buyers incorectly on how to buy or sell a mobile home.
"
 
 
Team:
The Burton Branch Manager Dave Powell
 
 
   Business Reply:

Dear Cathrine

Thank you for your feedback and comments, we always strive to ensure that we are giving the best advice to our clients. Since dealing with this park home site and as you correctly state, sold many park homes on development, we have always worked alongside the site owners and the vendors to complete the transactions which, have always ran smoothly in the past.

Since you highlighted that the information we had in fact been working from supplied by the site owner was incorrect, we have carried out the necessary research and training of all staff to ensure that all legislation is being upheld.

You comment about the site owner being informed of the sale, however in the legislation it states that the site owner has 21 days to reject any sale application (which we do not want), therefore to ensure this doesn’t happen we do, with your agreement, communicate with all parties to ensure this doesn’t happen and hinder your sale, along with a sold board outside the property on this occasion it was difficult not to inform the onsite maintenance (the site owners) and with the legislation query raised at the beginning of marketing by yourself, you were therefore made aware of our initial contact with the site owners as we required clarification from them on the changes to the legislation which we hadn't been informed of.

After ironing out these initial misunderstandings we felt that all parties were happy with the conclusion for the mutual sale and purchase and were needless to say surprised to see your response to feedback.

Obviously, these properties are an unusual circumstance of sale and we appreciate the issues you brought to light.

We do wish you well with your ongoing purchase and all the best for the future.

Kind regards

Sonia
 


Review 8 May 2017
Recommended by customer in DE13
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
52.8470, -1.6411
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Semi-detached in Rolleston on Dove
 
Cost: £215000
 

" A very proficient and friendly service "
 
 
Team:
Susan Hint and Emma Lester
 
 
 


Review 8 May 2017
Recommended by customer in DE13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.8550, -1.6855
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Tutbury
 
Cost: £215000
 

" Every member of staff were very friendly and helpful 😊 "
 
 
Team:
David Powell Sue Hunt and Emma
 
 
 


Review 12 Apr 2017
Recommended by customer in DE13

 I'm: Male 

52.8550, -1.6855
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Detached Bungalow
 
Cost: £215000
 

" Very helpful and friendly I would definitely use Abode again 🙂 "
 
 
Team:
Susan Hunt
 
 
 


Review 12 Apr 2017
Recommended by customer in DE13
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.8331, -1.6327
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
3 Bed Detatched Stretton
 
Cost: £225000
 

" Abode were fantastic from start to finish. They did exaxtly what they said they would. The staff are all very friendly and professional. Communication was fabulous. Would highly recommend. "
 
 
Team:
Sonia Betteridge. Sue Hunt
 
 
 


Review 7 Mar 2017
Recommended by customer in DE15
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
52.7918, -1.6114
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
4 bed detached burton on trent
 
Cost: £265000
 

" Very good customer service , always helpful and found plenty of viewers unlike to our previous agent. "
 
 
Team:
Claire Emma and Sue
 
 
 


Review 3 Mar 2017
Recommended by customer in DE65
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.8679, -1.6332
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
2 Bedroom terrace house in town.
 
Cost: £85000
 

" Abode we're really helpful. We used them to rent out a property and sell two properties. They were always available on the phone, email and in person. They were quick at answering queries and got back to you when they said they would. All the staff made a really stressful time much easier. "
 
 
Team:
Sonia, Sue, Clare
 
 
 


Review 2 Mar 2017
Recommended by customer in DE15
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.7910, -1.6137
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
3 bed detached. Briz Valley
 
Cost: £169995
 

" Can't fault them at all. Kept in regular contact almost daily at the start getting viewings booked and went out of their way to help.
Chased up solicitors and kept an eye on things- brilliant! "
 
 
Team:
Sonia. Emma Lester
 
 
 


Review 1 Feb 2017
Recommended by customer in DE15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7993, -1.6106
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
House Stapenhill
 
Cost: £163000
 

" All went very good no problems at all. "
 
 
Team:
Emma. Sue
 
 
 


Review 23 Dec 2016
Recommended by customer in DE13
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.8213, -1.6462
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Horninglow, Burton upon Trent. Ex council 3 bef end terrace.

" So easy. Consumate proffesionala. "
 
 
Team:
Sue
 
 
 


Review 15 Dec 2016
Recommended by customer in DE14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7919, -1.6607
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
4 Bed detached
 
Cost: £245
 

" Very helpful advice was given from our first phone call to the final call "
 
 
Team:
Sonia and Sue Hunt..both very informative and professional
 
 
 


Review 30 Nov 2016
Recommended by customer in DE13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.8295, -1.6447
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
4 bedroomed detached house with double garage and good sized garden in Rolleston Road Burton on Trent.
 
Cost: £350000
 

" The whole time the property was on market the staff were very attentative and kept us fully informed at all times during a very difficult last few months of the successful sale . "
 
 
Team:
Sonia,Emma and Sue .
 
 
 


Review 30 Nov 2016
Not Recommended by customer in De13

 I'm: Male 

52.8265, -1.6472
 
 
Satisfaction Ratings
 
Professional 3/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
End of terrace town house, burton on trent
 
Cost: £135000
 

" Communication let the company down, viewing arrangements were ignored in the early days where the agent would just turn up with viewers without notice and with someone living in the property it was totally unacceptable. After accepting an offer other viewings that had been arranged were not cancelled. Otherwise a generallly ok service was provided. "
 
 
 
   Business Reply:

Thank you for your recent feedback. I appreciate that initially we did carry out a viewing with the set of keys provided to us and can only say this was due to over enthusiasm on our part and apologise again for this. Glad that since we were successfully able to negotiate a sale and further negotiate savings throughout the sales process in your favour.
 


Review 29 Nov 2016
Recommended by customer in DE15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.8041, -1.5860
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Five bedroom detached character property in a large plot
 
Cost: £450000
 

" Dave was a really likeable guy and we were keen to market our property with Abode, however we felt he had seriously undervalued our property. He wanted to market it at £395K, we wanted £450K. He did not recognise the appeal of our property and the desirability of the area, He relented and agreed to market initially at £450k. Our property sold to two buyers for the full asking price in 48hrs.
Thereafter we were dealt with by Sonya. She provided a service which was exceptional and was definitely over and above anything I would expect of an estate agent. She kept us informed at all times, was sympathetic when our 1st sale failed and worked out of hours, contacting us out of office hours. Fantastic service! "
 
 
Team:
Dave, Sonya, Sue
 
 
 


Review 20 Oct 2016
Recommended by customer in DE13
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.8569, -1.6825
 
 
Satisfaction Ratings
 
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
4 bedroom detached house in Tutbury
 
Cost: £240000
 

" Very professional and helped ensure a smooth purchase. "
 
 
Team:
Clair Gordon and Sue Hunt
 
 
 


Review 20 Oct 2016
Recommended by customer in .
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Semi Detached 3 bed

" Excellent service, always willing to help and answer questions whilst also contacting the sellers on my behalf.

Excellent team members, always tried their best to help me and had all the details of my purchase straight away. "
 
 
Team:
Emma; Claire; Sonia
 
 
 


Review 15 Sep 2016
Recommended by customer in DE13
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.8264, -1.6544
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Detached 1930s house in Burton
 
Cost: £239950
 

" Viewing arranged quickly. No pushy sales. Sale negotiated. Considerate. Helpful in chasing solicitors through to exchange. Keys released early on exchange day. Generally excellent service. "
 
 
Team:
Emma Lester
 
 
 


Review 15 Sep 2016
Recommended by customer in de65
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
52.8693, -1.6313
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
2 bed end terrace, Burton on Trent area
 
Cost: £130000
 

" I have used Abode before, and am using them again due to their approach, skills and professionalism. I have dealt with several other local agents, but Abode really are in a higher league than their competitors. Their speed of response, knowledge, and general effectiveness is absolutely as it should be at all stages of the process. We have found their photographs of properties to be of a higher standard than others, and have recommended them to several people who have put their houses on the market. "
 
 
Team:
All I have dealt with at the Burton office
 
 
 


Review 3 Sep 2016
Recommended by customer in DE14
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.7884, -1.6778
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
3 bed semi - Branston
 
Cost: £160000
 

" Abode Anderson Dixon is a five star agent. The staff are friendly, knowledgeable and professional. They kept me update with viewings and feedback. They undertook all viewings as I no longer lived in the area. "
 
 
Team:
Sonia from the Burton branch was exceptional. She was professional extremely knowledgeable and friendly. She always tried to get the best outcome for me as the vendor.
 
 
 

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