Town and Country - Sales

32f High Street, Markyate
St. Albans
Hertfordshire
AL3 8PB

51.8376, -0.4625

Estate Agents

Listed under:  Estate Agents
96% recommended   Rating 9.5/10
53 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 53 reviews since 2014
 
 
 
Professional 9.5/10 Professional Rating 9.5
The firm acted professionally at all times

 
Knowledgeable 9.5/10 Knowledgeable Rating 9.5
The firm showed a good knowledge of local market conditions

 
Friendly 9.6/10 Friendly Rating 9.6
The staff are friendly and give clear and helpful information

 
Helpful 9.4/10 Helpful Rating 9.4
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" I have used Town & Country for many years to administer the letting of the cottage. As I don't live in UK I have had the power of attorney for the owner of the cottage for many years. Living abr...."   more
 
" The sales team at Town & Country were brilliant, friendly & always helpful. They always put my needs first even though selling would earn their commission, they always made sure I was happy. The afte...."   more
 
" I can not recommend Town & Country highly enough. We were just disappointed we didn't go to them first. We first approached them after having frustrations with another agent whom we found extremely...."   more
 
" Very bad service even though staff were very nice people I think they dropped the ball on our sale by NOT keeping in touch and NOT chasing up solicitors All this took over four months and cost me ...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 83%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 97%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 56%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 92%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 97%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 77%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 83%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 73%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 86%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 5
buyer 6
buying 4
Caddington 5
chain 4
Country 25
didnt 6
difficult 5
efficient 4
estate 9
excellent 11
extremely 6
fantastic 5
feedback 5
friendly 12
giving 5
good 10
Great 5
happy 5
having 6
help 8
helped 5
helpful 23
information 4
knowledgeable 7
local 6
market 7
Markyate 5
process 12
professional 19
properties 6
property 23
purchase 8
questions 7
quickly 7
really 9
recommend 15
sale 12
sales 13
say 5
selling 11
service 13
showed 5
sold 5
solicitors 5
team 21
thank 6
touch 6
Town 24
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

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Budget:  


Review 7 Dec 2017
Recommended by customer in 8525
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
0, 0
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Country cottage on the border of Bedfordshire and Hertfordshire.
 
Cost: £410000
 

"I have used Town & Country for many years to administer the letting of the cottage. As I don't live in UK I have had the power of attorney for the owner of the cottage for many years.

Living abroad meant that I couldn't attend to any of the problems which invariably arose with an old cottage, so I relied exclusively on the Town & County staff to do everything for me. They were excellent in getting all issues sorted very quickly.
They also did regular checks on the cottage and kept me informed with photographs and paperwork showing exactly the condition of the cottage and offering advice on anything that needed doing.

All the staff were friendly and helpful and I can't thank them enough. Nothing was too much trouble. They are the best. I particularly want to mention Mark Bristow who has taken much time and effort in supporting me in the administration of the cottage . He has always returned phone calls promptly and gone out of his way to help me."
 
 

Victoria Cottage
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Mark Bristow, Julie Harris but also all others there
 
 
 


Review 30 Nov 2017
Recommended by customer in AL3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.8319, -0.4545
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom extended & loft converted bungalow in cul de sac in Markyate, Herts
 
Cost: £450000
 

"The sales team at Town & Country were brilliant, friendly & always helpful. They always put my needs first even though selling would earn their commission, they always made sure I was happy.
The after sales team were exceptional giving amazing support with the chain and hassling solicitors in the chain to make sure completion got done - I think I would have given up without their help.
I cannot praise all the teams high enough"
 
 

Dammersey Close
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Karen, Paul, Gronja, Nicola
 
 
 


Review 29 Nov 2017
Recommended by customer in LU1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
51.8534, -0.4295
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Bedroom mid-terraced cottage, village location
 
Cost: £325000
 

"I can not recommend Town & Country highly enough. We were just disappointed we didn't go to them first. We first approached them after having frustrations with another agent whom we found extremely difficult to deal with.

We first met with Paul from the Markyate office who was extremely professional & knowledgeable about the current market & location, giving us realistic expectations & options. He listened to our situation & the whole team were always aware of our property, so ringing up the office there was always someone on hand who could help us, even though this was only occasional as they were always fantastic at keeping us updated. Paul & Nickki were fabulous at giving clear & concise feedback from the viewers. Once they had found us a buyer they were very clear about each step in the process, passing us on to the after sales team, they were always happy to help with regards to contacting solicitors & the buyer. They made the process of selling our house an actual pleasure.

I believe they went above & beyond our expectations & can not thank them enough."
 
 

New Street
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Paul, Nickki, Simon, Grainne
 
 
 


Review 9 Sep 2017
Not Recommended by customer in nn14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.4222, -0.8096
 
 
Satisfaction Ratings
 
Professional 2/10
The firm acted professionally at all times
Knowledgeable 1/10
The firm showed a good knowledge of local market conditions
Friendly 4/10
The staff are friendly and give clear and helpful information
Helpful 0/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bedfordshire - Bungalow - three bedrooms ensuite - two upstairs one down
 
Cost: £385
 

"Very bad service even though staff were very nice people
I think they dropped the ball on our sale by NOT keeping in touch and NOT chasing up solicitors
All this took over four months and cost me money.

I would not recommend them or NEVER RECOMMEND their solicitors shoo smith ever to anyone again.

We are very unhappy"
 
 

Five Oaks
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
   Business Reply:

Dear Mr P,
Sorry to hear that you were unhappy with the delay in your sale from offer to completion and I agree that 4 months is unfortunately longer than the typical 3 months but when chains are involved there are sometimes additional enquiries between solicitors, discussions in moving dates between home owners and other circumstances beyond agents control.
I understand your frustration, when after achieving your asking price within a week of marketing that the transaction then seemed to drag but looking at your file I feel my colleagues were pro-active on your behalf, had regular contact with you and offered honest, professional advice. We have though, taken on board from your experience and comments that we need to to take into account that some clients and cases will require more attention than others and we need to consistently review situations as they arise and make our level of correspondence with our clients based on our findings. Our after sales department are consistently praised for assisting our clients through the sales process, going above and beyond what is expected of them so it was concerning to hear of your disappointment.
I once again apologise on my company's behalf for what appears to have been a stressful experience for you in moving but I hope now that you are now settled and happy in your new home.
 


Review 6 Sep 2017
Recommended by customer in HP1
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.7521, -0.4909
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed end of terrace 1930s property in Boxmoor, Hemel Hempstead.
 
Cost: £325000
 

"Town and Country provided an excellent service, in particular, Jen Jukes who dealt with all viewings professionally. In choosing Town and Country we were particularly keen on the fact that it would one person conducting all viewings and providing us with feedback.

The property had been on the market with another estate agent for a period of time before we instructed Town and Country, without the property being sold, but a sale was achieved relatively quickly once we changed agents.

We would not hesitate to use the agency again and/or recommend them to others."
 
 

Glenview Road
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Jen Jukes
 
 
 


Review 4 Jul 2017
Recommended by customer in AL3
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
51.7690, -0.3237
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Bedroom Flat, St Albans.
 
Cost: £300000
 

"Every one I dealt with at Town and Country was so helpful and really helped make the process as easy as possible.
Your after sales team were fantastic. Always there to help and keeping me informed at what was going on."
 
 

Tudor Road
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Jen Jukes, Grainne Tallon, Nikki Gills.
 
 
   Business Reply:

thank you for this lovely review. Jen, Nikki and grainne are feeling very appreciated at the moment. Thank you.
 


Review 3 Jul 2017
Recommended by customer in AL3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.8383, -0.4628
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroomed terraced cottage, located in Markyate, Herts.
 
Cost: £290000
 

"The sales staff in the Markyate branch can't be faulted. They are all really lovely to deal with and I never felt like I was a nuisance if I called them or went into the branch.

The after sales team at Caddington not so. They did nothing to progress anything after the sale was agreed. When I called them to check a detail with the buyer, they said it was my solicitors job to check and I had to insist that they call the buyer to confirm.

When I phoned to check that all was in order they said they would call me back but never did. I lost faith in them and dealt directly with my solicitor myself so I knew that the sale was agreed, that contracts were exchanged and that we had completed before they even called to tell me.

I would query what they actually do because even the confirmation letters they sent to me had the wrong name on and when I responded to advise I got an apology and they sent them again ... still with the wrong name on! I would say that the amount of work they did throughout the whole process couldn't have amounted to more than 30 minutes."
 
 

New Cottages
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Paul, Karen, Marie and Ben at the Markyate office.
 
 
   Business Reply:

Hi Roz,

thank you from the Markyate team for your review, Marie and Karen always aim to make all our clients feel welcome and appreciated.
I have spoken to the after sales department and they have acknowledged that the lack of correspondence was regretful but they are very busy at all times of the year, in probably the most stressful area of the business and they saw that your sale progressed quicker and smoother than the majority, maybe you did not receive the attention you deserved and for this they apologise and will learn for future transactions as all our clients are valuable to us and we should not just assume that all has proceeded perfectly without our assistance.
I wish you luck for the future and hope you settle happily in your new home.

 


Review 18 Jun 2017
Recommended by customer in LU1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.8624, -0.4622
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached Caddington
 
Cost: £800000
 

"Very informative and helpful staff, I asked loads of stupid questions and they always helped me quickly.
Would use again."
 
 

Mancroft Road
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Karen was brilliant and the other lady, sure it began with G and you say it different to how it's spelt !! It'll come to me!
 
 
   Business Reply:

Hi Rebecca,

Thank you for your review.

No questions are " stupid" when you making such an important purchase!
karen is delighted with your comments and the lady whose name begins with "G " is probably Grainne in the after sales department , who again is appreciative of your kind words.

 


Review 15 Jun 2017
Recommended by customer in LU14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.8627, -0.4605
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom semi detached bungalow in Caddington.
 
Cost: £345000
 

"Town & Country Caddington did a brilliant job selling my Uncle's and Auntie's property. I could not recommend them highly enough. Tim Taylor"
 
 
 
   Business Reply:

Thank you Tim for taking the time to review our services and we are pleased that it all progressed smoothly.
 


Review 22 Apr 2017
Recommended by customer in AL3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.8341, -0.4623
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A 3 storey terraced town house in a village near A5
 
Cost: £370000
 

"Town and Country Estate Agents both in Markyate and their other office that dealt with after sale service were excellent.

Staff were friendly and very helpful in giving me information about properties on the market in the area.

When showing me round the property, the agent was prompt for the appointment and very helpful with questions concerning the property and the local area.

They were very efficient in acting as intermediaries in the purchase of my property.

Any queries that I had post-sale were dealt with promptly.

The few questions I have had since moving in to my new property were again answering quickly.

On picking up the keys I was given a complementary pack containing spare key ring, tape measure,chocolates and a bottle of wine. This was totally unexpected but very welcome. A lovely gesture."
 
 

Bartholomew Green
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Mark, Ben and Nikki
 
 
   Business Reply:

Dear Adrienne,

Thank you so much for your positive and kind review of Town and Country.
The ladies in after-sales are delighted that you felt they went above the normal expectations in progressing your purchase.
Ben was more than happy to deal with your after -move-in enquiries as well.
 


Review 29 Mar 2017
Recommended by customer in LU1
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
51.8539, -0.4372
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached village.
 
Cost: £380000

"The lady who showed us around was professional and curtious of sellers home. She left us to view and answered any questions we had.
Great after sales support from Nicki who without we wouldn't yet be in our new home. Thank You."
 
 
 
 
 
   Business Reply:

Thank you for your review of our company and my colleagues. We hope you are happy in Slip End village.
 


Review 25 Feb 2017
Recommended by customer in AL3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.8366, -0.4622
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi-detached cottage in Markyate, Herts.
 
Cost: £305000
 

"The sales team showed me 3 properties and I went back for a 2nd viewing to all 3. They had a good knowledge of each property and the area and he got back to me quickly with the questions that I did have through asking the vendors. They didn't bothet me with any needles correspondence at any point. They were also very professional through the offer process.

After sales were also very helpful and professional throughout the process and I always got the impression they knew exactly what stage we were at."
 
 

Albert Street
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Paul Drew - Sales. Nikki Gill - After Sales
 
 
   Business Reply:

Hi John,

Thank you for review, enjoy life in Markyate and enjoy the quieter life away from the hectic pace of the bright lights of London.
 


Review 21 Jan 2017
Recommended by customer in AL3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
51.8203, -0.4370
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 4 bedroomed house in Flamstead, Herts.
 
Cost: £535000
 

"From the initial meeting we found Fine and Country professional, knowledgeable, friendly and courteous at all times. Their local knowledge of the market and proactive approach was very helpful in finding a buyer. They communicated well and their after sales support was excellent, particularly close to the point of exchange. I would strongly recommend Fine and Country to other sellers."
 
 

Priory Orchard
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Mark Bristow, Stuart Lee, Grainne Tallon and Nikki Gill
 
 
   Business Reply:

Thank you Anne for your comments regarding your experience of transactions with Fine and Country ( Town and country Redbourn)

Stuart and Jen hope all went smoothly and wish you all the best for the future.
 


Review 20 Jan 2017
Recommended by customer in LU1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.8680, -0.4567
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom mid-terrace house with garage in a block at the rear of the property. Newly decorated and carpeted with modern bathroom and boiler installed within the last 18months Situated very close to local shops, Doctor''s surgery and chemist.
 
Cost: £269000
 

"From the start all the staff at Town and Country were extremely helpful, never minding how many times I popped into the Caddington office to ask questions or just seek reassurance (it being 45 years since my last move!).

Feedback from viewers was given verbally or by email, if I was unreachable by phone. The after sale service was also excellent with the team quickly sorting any concerns or questions I had about the property I was buying. The also 'chased' the estate agent of my seller's property when they were not providing appropriate information - not many agents are on the ball as Nikki.

I would recommend this agent to anyone considering moving. Being a relatively small company you get a more personal touch, people that recognise you as a person and not a sign.




"
 
 

Collings Wells Close
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Every one
 
 
   Business Reply:

Dear Margaret,

Thank you for your review of your selling experience with Town and Country and all the staff have bent sent your kind words and i cannot stress enough how much they appreciated your comments. Nikki was especially pleased
We hope you enjoy your new life and are happy in your new home.

Kind Regards

Town and Country
 


Review 18 Jan 2017
Recommended by customer in AL3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.8340, -0.4574
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached Village Location Family Home
 
Cost: £535000
 

"The agents provided an efficient & friendly service providing a central point of contact whilst selling together with regular updates. The after sales team where especially helpful."
 
 

Priory Orchard
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
   Business Reply:

Thank you for your review and comments and we wish you happiness in your new home
 


Review 26 Dec 2016
Recommended by customer in AL3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
51.7936, -0.4047
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
maisonette
 
Cost: £305000
 

"From the sales team of Stuart and Jen, who were very helpful and guided us through a difficult period of lost opportunities, to the after sales team, who kept going against some breakdowns in communications.

We were kept updated and in particular Nicki was always there to facilitate progress even when there seemed to be a reluctance to co-operate."
 
 

West Common
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Nicki was exceptional in her work.
 
 
   Business Reply:

Thank you for your positive words and kind review . All the staff involved are delighted that you took time to write a review.
 


Review 24 Dec 2016
Recommended by customer in AL3
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.8331, -0.4579
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom semi-detached house in Hertfordshire village outside St Albans
 
Cost: £370000
 

"Overall I'd say they were very helpful. We arranged viewings for two properties with Ben, when we didn't like them he recommended we see another nearby property we hadn't noticed ourselves. He managed to arrange us having a look immediately on the spur of the moment, was very helpful, showed us round and gave us honest advice about what offer we could reasonably make. When our first offer was declined they seemed impartial when conducting negotiations and ultimately we had an offer accepted. When we were passed to the completion team they were friendly but perhaps a bit less helpful, we had to chase them a couple of times for information, and they didn't always consider the fact we were first time buyers and hence didn't really know how things worked, they could have explained some things a little bit better. But to be fair when we told them we didn't understand they did always make an effort to explain, it's more that they weren't as good as the sales team (who were very good) rather than they were bad. Completion was within 3 months and everything seemed to go pretty smoothly, we'd heard buying a house was really stressful but actually this wasn't that stressful at all, so we've no complaints and are very satisfied."
 
 

Farrer Top
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Ben from sales, then Nikki mainly from aftersales
 
 
   Business Reply:

Dear Mr B
I thank you for your comments and review .
Ben really appreciated your complimentary acknowledgements.
The after sales team are always very busy and deal with probably the most most stressful and frantic area of the house selling/buying process and sometimes we do forget that first time purchasers do need extra assistance in the complicated and daunting property market We are always trying to improve our service, so when we are able to hear about your personal experience of the transaction it does act as a gentle reminder to us all and for that we thank you.

We hope you are happy in your new home and will enjoy Markyate village life.

Kind regards
Town and Country



 


Review 22 Dec 2016
Recommended by customer in Lu1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.8680, -0.4567
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedrooms in Caddington village
 
Cost: £278000
 

"Town and Country were very helpful to me. I was inexperienced with buying a property and they helped me all the way through. The process went as smoothly as these things can possibly go!"
 
 

Collings Wells Close
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Nikki
 
 
   Business Reply:

Hi Michelle,
Welcome to Caddington Village, where we hope you will be very happy, it's a great village to live in.

I have passed on your kind words to all my colleagues involved in your purchase and they are very much appreciated.

Town and Country
 


Review 2 Dec 2016
Recommended by customer in LU1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
51.8709, -0.4360
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow in the village of Caddington Bedfordshire with double glazing,roof and wall insulation building in good repair, internaly in need of decoration.
 
Cost: £295000
 

"The estate agents acted in a very professional and efficient manner throughout the sale of the bungalow.They kept me fully informed in all aspects."
 
 

Manor Road
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Simon, Grannie and Nikki
 
 
   Business Reply:

Thank you Peter,
We are pleased that you were happy with our service.
 


Review 14 Nov 2016
Recommended by customer in SY20
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.5919, -3.8512
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three Bedroomed Semi-Detached House built circa 1936.
 
Cost: £327500
 

"I was giving some good tips as to how I might optimise the selling price of the house.

E.g. Completely emptying the house - and then redecorating throughput - plus revamping the garden. So I undertook these activities at a time when houses like mine were going up in value by around 3,000 per month - so it was a financially sound strategy. I ended up selling the house about 2 years later than when I had first considered - having spent about 9,000 on it - redecorating and improving the garden - and sold it for about 90,000 more!"
 
 

Manor Road
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Paul Drew
 
 
   Business Reply:

Hi Phil, Hope Wales is treating you good. Thank you for your kind review and we hope you are happy in your new home. It was a pleasure doing with you.
 

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