The firm showed a good knowledge of local market conditions
The staff are friendly and give clear and helpful information
The firm helped in the negotiations between buyer and seller
Code of Practice
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
Sellers: Buyer services
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
SELLERS Did the firm confirm all offers in writing (including email)?
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?