Chess Moves - Sales

2 Barton Street
Tewkesbury
Gloucestershire
GL20 5PP

51.9927, -2.1567

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating 9.3/10
18 reviews since 2004
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 18 reviews since 2004
 
 
 
Professional 9.4/10 Professional Rating 9.4
The firm acted professionally at all times

 
Knowledgeable 9.6/10 Knowledgeable Rating 9.6
The firm showed a good knowledge of local market conditions

 
Friendly 9.5/10 Friendly Rating 9.5
The staff are friendly and give clear and helpful information

 
Helpful 8.8/10 Helpful Rating 8.8
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" I am so very thankful that I walked through the doors of the Chess Moves office. Friendly and helpful at all times. Willing to give the best possible service as a buyer I would always recommend them. ...."   more
 
" Excellent service from the team. They answered all my questions even if they were simple. They made it a lot easier when purchasing this property. Will use this firm again. When there was a few issues...."   more
 
" Offer made by first people to view, prior to sales details being finalized, who offered full asking price if taken off the market. Therefore agent had little work to do – thought this may have been re...."   more
 
" Chess moves, Tewkesbury have been absolutely fantastic. Without their help and support I couldn’t have got through all this. I can’t thank them enough."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 100%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 88%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 78%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 88%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 83%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

best 2
Chess 6
estate 2
Excellent 3
fantastic 2
Friendly 2
happy 2
help 2
helpful 5
honest 2
market 2
Moves 6
offer 2
problems 2
process 2
professional 2
properties 2
property 4
purchasing 2
recommend 3
sale 2
sales 2
service 5
team 2
Totally 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 26 Jan 2015
Recommended by customer in GL20
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.0179, -2.1288
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached cottage.
 
Cost: £220000

"I am so very thankful that I walked through the doors of the Chess Moves office. Friendly and helpful at all times. Willing to give the best possible service as a buyer I would always recommend them. A very personal service and honest service. I can so grateful to have found my cottage through Chess Moves."
 
 
 
 
 
 


Review 16 Nov 2014
Recommended by customer in GL20
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.0057, -2.1136
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom mid terrace located in Northway, Tewkesbury.
 
Cost: £131000

"Excellent service from the team. They answered all my questions even if they were simple. They made it a lot easier when purchasing this property. Will use this firm again. When there was a few issues the estate agent & team solved the problems straight away."
 
 
 
 
 
 


Review 6 Nov 2014
Recommended by customer in GL20
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.0389, -2.1837
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 0/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed bungalow, quiet location in Rippe.
 
Cost: £239995

"Offer made by first people to view, prior to sales details being finalized, who offered full asking price if taken off the market. Therefore agent had little work to do – thought this may have been reflected in their charges but obviously not!"
 
 
 
 
 
 


Review 18 Sep 2014
Recommended by customer in GL20
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.9958, -2.1343
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached house in need of refurbishment.
 
Cost: £162500

"Chess moves, Tewkesbury have been absolutely fantastic. Without their help and support I couldn’t have got through all this. I can’t thank them enough."
 
 
 
 
 
 


Review 15 Sep 2014
Recommended by customer in GL20
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.0376, -2.1458
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi detached house with 200 ft. garden to rear and drive way at the front for approx 4 cars. Working wood / Coal fire.
 

"Stuart and the team were fantastic and helped me with many things to do with my property and also helped to find me a new home. Overall they were fantastic and I wouldn’t hesitate to use them again in the future."
 
 
 
 
 
 


Review 29 Aug 2014
Recommended by customer in GL20
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.0066, -2.1112
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Merrett Close, Tewkesbury. Semi detached.
 
Cost: £171000

"Chess moves were brilliant. Sean was really helpful and kept us up to date at every stage!"
 
 
 
 
 
 


Review 10 Aug 2014
Recommended by customer in GL20
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.0309, -2.1448
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow.
 
Cost: £250000
 
 
 
 


Review 10 Aug 2014
Recommended by customer in GL20
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
51.9842, -2.1563
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two storey, 3 bedroom house Circa. 1940 contained in approx 487 sq meters land. Well maintained grounds with rose garden and mature fruit trees.
 
Cost: £150000
 
 
 
 


Review 31 Jul 2014
Recommended by customer in GL20
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.0292, -2.1436
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached black & white cottage, peaceful location, wooden beams, period feature easy to maintain gardens good size wooden garage.
 
Cost: £295000

"The property is exactly what we expected from the information given in the sales brochure and we were very happy with the services provided by the estate agents in purchasing the property. Very friendly and helpful staff!!"
 
 
 
 
 
 


Review 21 Jul 2014
Recommended by customer in GL20
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
51.9933, -2.1546
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Listed 3 storey town centre mid-terraced cottage in conservation area.
 
Cost: £134000
 
 
 
 

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