John Couch The Estate Agent - Sales

43 Ilsham Road, Wellswood
Torquay
Devon
TQ1 2JG

50.4668, -3.5060

Estate Agents

Listed under:  Estate Agents
96% recommended: 9.4/10
24 reviews since 2004
 
Satisfaction Ratings
 
Overall Rating
9.4/10 Overall Rating 9.4/10
Based on 24 reviews since 2004
 
 
 
Professional
9.4/10 Professional Rating 9.4
The firm acted professionally at all times

 
Knowledgeable
9.4/10 Knowledgeable Rating 9.4
The firm showed a good knowledge of local market conditions

 
Friendly
9.5/10 Friendly Rating 9.5
The staff are friendly and give clear and helpful information

 
Helpful
9.2/10 Helpful Rating 9.2
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Staff very helpful not always on the ball though."   more
 
" Excellent service. Very happy with the buying process."   more
 
" This was a good selling experience with excellent sales particulars and service."   more
 
" All good thank you."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 100%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 44%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 92%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 69%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 83%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 92%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

certainly 2
Couch 3
excellent 7
experience 3
friendly 2
good 3
helpful 4
John 2
market 2
patient 2
professional 6
sale 2
service 6
team 2
vendor 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 25 Jun 2007
Recommended by customer in TQ1
50.4631, -3.5255
Cost: £370000
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
 
 
 
 


Review 21 Jun 2007
Recommended by customer in TQ1
50.4614, -3.4928
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 

"Staff very helpful not always on the ball though."
 
 
 
 
 
 


Review 10 Jun 2007
Recommended by customer in TQ1
50.4614, -3.4928
Cost: £750000
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 

"This was a good selling experience with excellent sales particulars and service."
 
 
 
 
 
 


Review 10 Jun 2007
Recommended by customer in TQ1
50.469274, -3.51974
Cost: £775000
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 

"Excellent service. Very happy with the buying process."
 
 
 
 
 
 


Review 8 Jun 2007
Recommended by customer in TQ3
50.4386, -3.6235
Cost: £800000
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 

"All good thank you."
 
 
 
 
 
 


Review 7 Jun 2007
Recommended by customer in TQ12
50.4880, -3.5951
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
12 yr old detached house in village location.
 

"Agent was very helpful, but handicapped by having to deal with a difficult vendor."
 
 
 
 
 
 


Review 6 Jun 2007
Recommended by customer in TQ1
50.4576, -3.5224
Cost: £775000
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 

"Very pleased with the service."
 
 
 
 
 
 


Review 6 Jun 2007
Recommended by customer in TQ1
50.4717, -3.5084
Cost: £385000
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
6 bed detached property with views over Lyme Bay. Cul-de-sac location 2 reception rooms kitchen/diner and conservatory.
 

"12 months to sell property, communication could have been much better – we did all the chasing. Once buyer was found – contact was very good despite achieving eventual sale still felt that reputation of agent was better than the actual experience of using J Couch. It’s hard to state that we were mislead but we always had the thought that we were just another punter – probably no worse than any other estate."
 
 
 
 
 
 


Review 6 Jun 2007
Recommended by customer in TQ3
50.4386, -3.6235
Cost: £800000
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 

"Dealt with efficiently and direct."
 
 
 
 
 
 


Review 6 Jun 2007
Recommended by customer in TQ2
50.4645, -3.5540
Cost: £460000
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
 
 
 
 


Review 6 Jun 2007
Recommended by customer in TQ1
50.4614, -3.4928
Cost: £750000
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
 
 
 
 


Review 6 Jun 2007
Recommended by customer in TQ12
50.5335, -3.5502
Cost: £445000
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 

"An excellent service. A bit disappointed the house was not taken off the market as soon as our offer had been accepted. Eilken and Jill were very patient with us and their help certainly exceeded our expectations."
 
 
 
 
 
 


Review 6 Jun 2007
Recommended by customer in TQ12
50.4950, -3.6034
Cost: £750000
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 

"Altogether a very professional team & I would definitely use them again."
 
 
 
 
 
 


Review 22 Nov 2004
Recommended by customer in TQ1
50.4675, -3.5210
Cost: £350000
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Purchase & sale in the £3/400,000 range.
 

"Efficient & friendly"
 
 
 
 
 
 


Review 20 Nov 2004
Recommended by customer
Cost: £310000
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 

"We received an excellent service from all the staff at John Couch & will not hesitate to use them again in the future."
 
 
 
 
 
 


Review 20 Nov 2004
Recommended by customer in TQ12
50.5072, -3.5674
Cost: £925000
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 

"A very professional firm with excellent knowledge of local market and natural developments. John Couch, as principal, of the firm was always prepared to put himself out on behalf of vendor and prospective purchases. Also ably supportive by competent & professional staff."
 
 
 
 
 
 


Review 18 Nov 2004
No Recommendation by customer in TQ1
50.4678, -3.5165
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 4/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 

"The offices create an impression of up-market efficiency."
 
 
 
 
 
 


Review 12 Nov 2004
Recommended by customer in TQ12
50.5072, -3.5674
Cost: £925000
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 

"I had a particularly bad experience being “gazumped” & lost a considerable amount of money. I consider the firm partially responsible."
 
 
 
 
 
 


Review 11 Nov 2004
Recommended by customer in TQ2
50.4628, -3.5311
Cost: £350000
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 

"Well run firm – would certainly use them again."
 
 
 
 
 
 


Review 11 Nov 2004
Recommended by customer in TQ1
50.4657, -3.5058
Cost: £249950
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 

"Very professional and helpful
"
 
 
 
 
 
 

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