Rochills Ltd - Sales

69 High Street
Walton-on-thames
Surrey
KT12 1DJ

51.3845, -0.4174

Estate Agents

Listed under:  Estate Agents
96% recommended   Rating 9.6/10
81 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 81 reviews since 2012
 
 
 
Professional 9.6/10 Professional Rating 9.6
The firm acted professionally at all times

 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions

 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information

 
Helpful 9.5/10 Helpful Rating 9.5
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Great service by Joe. Always there to help and answer my questions. Nothing was a problem. "   more
 
" Very good, very helpful recommend to others. 5 star!!"   more
 
" Thank you very much passed 5.8.2016 Excellent service."   more
 
" The vendor selling the property was extremely difficult to deal with. She did not have the correct paperwork in place for the sale and showed no sense of urgency in resolving issues. She also left the...."   more
 
About Us


Welcome to the Award Winning Rochills Estate Agents Specialising in property for sale and lettings in Walton on Thames, Hersham, Esher, Weybridge, Addlestone, Chertsey, East & West Molesey.
We are a family run business linked to a network of 780 offices nationally via The Guild of Professional Agents. The Directors have over 50 years experience as landlords and provide expert advice and service.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 91%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 91%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 94%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 97%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 100%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 73%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 96%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 96%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 94%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

10/10 3
accommodating 2
advice 3
answer 4
best 6
bit 2
buy 3
buyer 3
buyers 3
buying 2
chain 2
chasing 2
Claudia 3
communication 2
couldn’t 3
country 2
Craig 3
definitely 3
difficult 2
Easy 2
efficient 7
emails 2
estate 4
Excellent 19
experience 2
extremely 2
family 2
fantastic 7
feedback 2
friendly 18
good 12
Great 7
happy 11
help 6
helpful 14
highly 12
informed 5
process 7
professional 19
progress 5
property 8
questions 5
recommend 16
Rochills 16
sale 5
selling 5
service 40
team 6
Thank 8
Thanks 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Sep 2016
Recommended by customer
 My Age: 40 - 49 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Carlton Rd, Walton.
 
Cost: £343000

"Great service by Joe. Always there to help and answer my questions. Nothing was a problem. "
 
 
 
 
Team:
Joe
 
 
 


Review 16 Aug 2016
Recommended by customer in KT12
 My Age: 40 - 49 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
51.3867, -0.4204
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
8 Heywood road, 3 bed semi.
 
Cost: £380000

"Very good, very helpful recommend to others. 5 star!!"
 
 
 
 
 
 


Review 11 Aug 2016
Recommended by customer in KT12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.3704, -0.3865
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
7 Newlands close KT12.
 
Cost: £465000

"Thank you very much passed 5.8.2016 Excellent service."
 
 
 
 
Team:
Rochills
 
 
 


Review 25 Jul 2016
Not Recommended by customer in KT13
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.3725, -0.4280
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 5 bedroom house in Survey. Built in 1960's and extended several times since then.
 
Cost: £1150000

"The vendor selling the property was extremely difficult to deal with. She did not have the correct paperwork in place for the sale and showed no sense of urgency in resolving issues. She also left the property in a disgustingly dirty state. We would have liked Rochills to have managed her more effectively."
 
 
 
 
Team:
Joe Marretta Craig Kirk
 
 
 


Review 24 Jun 2016
Recommended by customer in KT12
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.3886, -0.4035
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 
2 bed house with garden and parking.
 
Cost: £400000

"Excellent communication, via email and phone. Easy to talk to, friendly, efficient. Thanks for great service so far!"
 
 
 
 
Team:
Rochills
 
 
 


Review 6 Apr 2016
Recommended by customer in KT8
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.3992, -0.3770
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terrace
Molesey
 
Cost: £285000

"Very helpful
Everything done on time."
 
 
 
 
 
 


Review 5 Apr 2016
Recommended by customer in KT8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
51.403455, -0.354184
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed house in West Molesey
 
Cost: £300000

"Good marketing and a friendly team who provided regular feedback in a timely manner."
 
 
 
 
 
 


Review 5 Apr 2016
Recommended by customer in KT12
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
51.3886, -0.3818
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bed house in good location.
 
Cost: £325000

"From the first time that I emailed Joe Marreta to the last moment, he is very professional and polite. Because of his effort today I got the keys."
 
 
 
 
 
 


Review 4 Apr 2016
Recommended by customer in KT8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.3997, -0.3756
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
42 First Ave., W. Molesey, KT8 ZQN.
 
Cost: £280000

"Service from Rochills has been fantastic and very quick and professional and very willing to help. Thank you Marcel and Claudia for all your help."
 
 
 
 
 
 


Review 22 Feb 2016
Recommended by customer in KT12
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
51.3625, -0.4044
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached house in Hersham
 
Cost: £400000
 

"Craig and the team at Rochills gave us a fantastic service throughout the buying process. We were first time buyers with little knowledge of how things progress when buying, the support and advice they gave throughout the process was so reassuring. They were so accommodating whether it was to get into the property or just needed the answer to a simple question. Overall, we were very happy with the service provided by the team and would highly recommend them to anyone buying or selling a house."
 
 
Team:
Craig Kirk
 
 
 

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